@2021 EcoAir
-
V1.4
Page 13
All rights reserved
CHECK THE FOLLOWING POINTS BEFORE CONTACTING TECHNICAL SUPPORT.
TROUBLESHOOTING
In the unlikely event of a problem with your product, please refer in the first instance to:
ECOAIR TECHNICAL SUPPORT
www.ecoair.org/support
PROBLEM
REASON
SOLUTION
No Power
Dehumidifier is not plugged in or
there is no power supply
Plug the dehumidifier into mains and switch
plug ON. Check the main power supply
Dehumidifier has reached its pre
-
set level or tank is full.
The dehumidifier automatically turns off when
either condition occurs. Change to a lower
humidity setting or empty the tank and replace
properly.
Water tank is not in the proper
position.
The water tank must be in place and securely
seated for the dehumidifier to operate.
Power failure/Controls cannot be
set
There is a protective time delay to protect the
compressor. For this reason, the dehumidifier
may not start normal dehumidifying for 3
minutes after it is turned back on.
The Dehumidi-
fying function
does not work
Filter clogged
Check and clean or replace the filter
The air inlet or outlet is blocked or
covered
Remove obstructions
Water Full Light
On
Water tank is full or installed
incorrectly
Empty water tank or re
-
install correctly
Water float out of position
Restore water float back into position
Dehumidifier on uneven surface or
water tank fitted incorrectly
Ensure the dehumidifier is on a flat, even sur-
face, use a spirit level to check, remove tank
and replace correctly
Water Leaking
Damaged water tank
Remove the water tank, fill with water and
place on a hard even surface to test for leaking.
The continuous drainage is clogged
or loose. Dehumidifier operating
in colder environment
Check the continuous drainage hose and its
connection
Ensure room is within operating temperatures
Not Collecting
Water
Did not allow enough time to
remove moisture
When first installed, allowed at least 24 hours
to maintain the desired dryness
Set humidity is reached/ Low hu-
midity
Readjust the humidity settings
Room is very cold or very dry for
the current settings
Readjust the humidity setting or increase the
room temperature
Check room temperature and humidity levels
Filter dusty
Clean the air filter or replace it
Room Temperature is too hot
Open the window or door to ventilate
Room Temperature is too cold
Increase heat in the room
