@2021 EcoAir
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TROUBLESHOOTING
PROBLEM
REASON
SOLUTION
No Power
Dehumidifier is not plugged in or
there is no power supply
Plug the dehumidifier into mains and switch
plug ON. Check the main power supply
Water Full/
Filter clogged
Check and clean or replace the filter
The air inlet or outlet is blocked
or covered
Remove obstructions
Low humidity condition
Switch off unit and move to another room
Water tank is full or installed
incorrectly
Empty water tank or re
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install correctly
Water float out of position
Restore water float back into position
Water
Leaking
Dehumidifier on uneven surface
or water tank fitted incorrectly
Ensure the dehumidifier is on a flat, even
surface, use a spirit level to check, remove tank
and replace correctly
Filter clogged
Clean or replace filter
Damaged water tank
Remove the water tank, fill with water and
place on a hard even surface to test for
leakage
The continuous drainage is
clogged or loose
Check the continuous drainage hose and its
connection
Not Collecting
Water
Set humidity is reached
Readjust the humidity settings
Room is very cold or very dry for
the current settings
Readjust the humidity setting or increase the
room temperature
Filter dusty
Clean the air filter or replace it
Dehumidifier set up incorrectly
Ensure unit is set up correctly (Quick Start Up)
Room Temperature is too hot
Room Temperature is too cold
Open the window or door to ventilate
Noisy
Water tank or filter fitted incor-
rectly
Check and refit the water tank or filter
Check unit is on an even level surface
In the unlikely event of a problem with your product, please refer in the first instance to:
ECOAIR TECHNICAL SUPPORT
www.ecoair.org/support
CHECK THE FOLLOWING POINTS BEFORE CONTACTING TECHNICAL SUPPORT.
