Eccotemp CE-L5, Installation Use And Care Manual

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Support: Support.Eccotemp.com Shop Online: eu.Eccotemp.com Store Locator: eu.Eccotemp.com/locator
PLEASE NOTE: SH12 IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT
NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR THE MOST UP TO DATE WARRANTY AND MANUAL.
If the error code remains shown:
• Close the hot water faucet.
• Take the proper action shown below and
attempt operation of the water heater
again.
If the error code is still shown:
•
• Take note of the error code displayed and
call the customer service assistance number
When an error code is displayed:
• Close the hot water faucet.
• Wait for 5 minutes before turning the water
heater on again.
• Open the hot water faucet.
NOTICE: If an error code other than those listed
water faucet, take note of the error code, turn
customer assistance number.
CAUTION: For your safety DO NOT attempt repair of gas piping, remote control, burners, vent connectors or
CAUTION: Make certain power to water heater is “OFF” before removing protective cover FOR ANY REASON.
CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper
and dangerous operation. VERIFY PROPER OPERATION AFTER SERVICING.
Error Code Guide
Error
Code
Error Description Light What To Do
E1
Hot water sensor failure Blinks 1 time and pause 2sec
Oops! There seems to be a problem with your outlet water
temperature sensor in your SMART HOME Tankless Water Heater.
Please contact Eccotemp at 1-866-356-1992 or visit support.
eccotemp.com for assistance.
E2
Ignition system failure Blinks 2 times and pause 2sec
Oops! Your SMART HOME Tankless Water Heater failed to ignite.
Please contact Eccotemp at 1-866-356-1992 or visit support.
eccotemp.com for assistance.
E3
There is flame when no
water coming in
Blinks 3 times and pause 2sec
Oops! There seems to be a problem with your SMART HOME
Tankless Water Heater. There is a Flame and no water present. Turn
off gas and water heater. Please contact Eccotemp at 1-866-356-
1992 or visit support.eccotemp.com for assistance.
E4
Anti-dry burning
protection
Blinks 4 times and pause 2sec
Oops! Your SMART HOME Tankless Water Heater is over-heating
and needs to cool off. Please contact Eccotemp at 1-866-356-1992
or visit support.eccotemp.com for assistance.
E5
Cold water temperature
sensor
Blinks 5 times and pause 2sec
Oops! There seems to be a problem with your inlet water
temperature sensor in your SMART HOME Tankless Water Heater.
Please contact Eccotemp at 1-866-356-1992 or visit support.
eccotemp.com for assistance.
E6
Fan motor voltage error Blinks 6 times and pause 2sec
Oops! There seems to be a problem with your fan motor. Please
contact Eccotemp at 1-866-356-1992 or visit support.eccotemp.
com for assistance.
E7
Over-heating protection Blinks 7 times and pause 2sec
Oops! Your SMART HOME Tankless Water Heater is over-heating.
Please contact Eccotemp at 1-866-356-1992 or visit support.
eccotemp.com for assistance.
E8
Solenoid valve error Blinks 8 times and pause 2sec
Oops! Your SMART HOME Tankless Water Heater seems to be
experiencing a problem with the solenoid. Please contact Eccotemp
at 1-866-356-1992 or visit support.eccotemp.com for assistance.
E9
Vent pipe block Blinks 9 times and pause 2sec
Oops! Your SMART HOME Tankless Water Heater seems to be
experiencing a problem with a blocked vent. Clear and check your
venting and try again. Please contact Eccotemp at 1-866-356-1992
or visit support.eccotemp.com for further assistance.
E10
Flame failure Blinks 10 times and pause 2sec
Oops! Your SMART HOME Tankless Water Heater failed to ignite.
Please contact Eccotemp at 1-866-356-1992 or visit support.
eccotemp.com for assistance.
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