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Modicon Communication Driver Manual
Support Services
The goal of Eaton’s Cutler-Hammer business unit is to ensure your greatest possible satisfaction with
the operation of our products. We are dedicated to providing fast, friendly and accurate assistance.
That is why we offer you so many ways to get the support you need. Whether it's by phone, fax or
mail, you can access Eaton’s Cutler-Hammer support information 24 hours a day, seven days a week.
Our wide range of services are listed below.
You should contact your local distributor for product pricing, availability, ordering, expediting and
repairs.
Website Address
www.cutler-hammer.eaton.com
Use the Cutler-Hammer website to find product information. You can also find information on local
distributors or Cutler-Hammer sales offices.
e-TRC
Technical Resource Center
(support for OI, PLC & IPC)
VOICE:
•
800-809-2772, selection 5 (8:00AM-5:00PM EST)
•
414-449-7100, selection 5 (8:00AM-5:00PM EST)
FAX: 614-882-0417
EMAIL:
AFTER-HOURS PLANT DOWN EMERGENCY:
•
800-809-2772, selection 5 (5:00PM-8:00AM EST)
•
414-449-7100, selection 5 (5:00PM-8:00AM EST)
If you are in the US or Canada, and have OI/PLC/IPC questions, you can take advantage of our toll-
free line for technical assistance with hardware and software product selection, system design and
installation, and system debugging and diagnostics. Technical support engineers are available for calls
during regular business hours.
Information Fax-Back Service
VOICE: 614-899-5323
The latest Cutler-Hammer product information, specifications, technical notes and company news are
available to you via fax through this direct document request service. Using a touch-tone phone, you
can select any of the info faxes from our automated product literature and technical document library,
enter a fax number and receive the information immediately.
Repair and Upgrade Service
(support for OI & IPC)
VOICE:
•
800-809-2772, selection 5 (8:00AM-5:00PM EST)
•
414-449-7100, selection 5 (8:00AM-5:00PM EST)
FAX: 614-882-3414
EMAIL:
If you have questions regarding the repair or upgrade of an OI/IPC, contact your local distributor.
Additional support is also available from our well-equipped Repair and Upgrade Service department.
European PanelMate Support
Center
VOICE: +41 1 806 64 44 (9:00AM-5:00PM CET)
EMAIL:
This center, located in Zurich, Switzerland, provides high-level quality support and product repair
services for your PanelMate products. You will receive real-time technical and application support.
Summary of Contents for Cutler-Hammer PanelMate Modicon
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