16
Green/Red LED alter
-
native flashes every
0.5 second and audio
alarm beeps every 1.5
second.
The connected loads are
exceed the UPS capacity or
Battery fault
The connected loads are exceed
the UPS capacity, remove some
noncritical loads or check if some
loads are failed.
Red LED is on and the
audio alarm beeps
continuous.
A fan fault has occurred on
the UPS. The UPS outlets are
no longer supplied.
Check if the fan is stopped, if
no, please contact your service
representative.
Red LED is on and the
audio alarm beeps
continuous.
An internal fault has occurred
on the UPS. The UPS outlets
are no longer supplied.
Contact your service represen
-
tative.
USB communication
fails.
Cable connection may be
defective.
Re-connect the USB cable, if still
not available. Contact your service
representative.
7.1 Service and support
If you have any question or problem with the UPS, call Eaton or your local ser
-
vice representative in your country / region. Please have the following information
ready when you call for service:
• Model number
• Serial number
• Firmware version number
• Date of failure or problem
• Symptoms of failure or problem
•
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA)
number. This number must appear on the outside of the package and on the Bill
Of Lading (if applicable). Use the original packaging or request packaging from the
Help Desk or distributor. Units damaged in shipment as a result of improper pack-
aging are not covered under warranty. A replacement or repair unit will be shipped
freight prepaid for all warrantied units.
For critical applications, immediate replacement may be available. Call the
Help Desk for the dealer or distributor nearest you.
