AFTER SALES SUPPORT
1 888 367 7373
10-29-14 / EE-3186A
Troubleshooting
CAUTION: DO NOT attempt to repair the motor or nebulizer yourself. If the humidifier continues
to not operate please call our service center (see toll free number below).
Problem
Solution
Humidifier Light is staying red and not
turning green
Humidifier is working than stops:
Ensure that water level sensor is
assembled properly.
Clean water float
Call service center and request
replacement water float
If humidifier does not work at all:
Ensure it is properly plugged into a power
outlet.
Check that the control knob is in the ON
position.
If Power On indicator light does not come
on, bring to authorized service station.
If there is a strange odor:
Clean the tank with water and vinegar or
bleach and rinse with clean water.
Leave the tank open for some time
without the cap, in a cool place.
The power light is green but there is no
mist being emitted:
Check that there is water in the tank.
Check for possible lime deposits on the
water level sensor or the nebulizer (see
page 8 and 9).
Make sure that nothing blocks the vapor
output slots.
Check that the fan vent on bottom of
humidifier is not blocked.
Empty the humidifier and rinse the water
basin with cool tap water and allow to dry
for 15 to 30 min.
White dust appears and settles outside
the humidifier:
Area tap water may have too many
minerals, change to filtered or distilled
water.
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Other Useful Information
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