PRODUCT SUPPORT
|
helpline:
01405 869333
|
email:
PRODUCT SUPPORT
|
helpline:
01405 869333
|
email:
WARRENTY CONDITIONS
COVERED UNDER WARRANTY
• If it has a crack or leak and has
been reported within 28 days
from purchase it is under warranty
and should be returned complete
with electrics and accessories in
the original packaging.
• If the paint on the fountain has
peeled during normal use and the
winter care procedure has been
followed, it is under warranty.
• If the fountain has been delivered
damaged it must be reported
straight away for this to be
covered by the warranty.
• If the proof of purchase shows the
product was bought within 1 year,
a free of charge replacement part
can be supplied.
• Please be aware La Hacienda
will ask for proof of purchase. You
will be required to provide the
following information:
–
Your contact details - name,
address, contact number, email.
–
Replacement part detail or part
number required.
NOT COVERED UNDER
WARRANTY
• Flickering lights caused by build-
up of algae and limescale on the
connectors
• Swelling or blistering on the
casing of the pump.
• Pump smells of a burning residue.
• Discolouring that looks like rust.
• If the pump has a visible algae or
limescale build up.
• Any damage to the plug or
moulded inserts.
• Any damage caused by misuse or
severe weather conditions.
• Cracks / leaks that have formed
and not reported within 28 days
from purchase.
• Paint and/or surface damage/
discolouration due to limescale or
frost damage.
If any of the conditions above are
found, it is likely that this is due
to incorrect maintenance and the
warranty will be void. Do not dispose
of any components as further
inspection by La Hacienda Ltd may
be requested.
If proof of purchase is not available or the product is out of the warranty
period, a replacement parts can be purchased from La Hacienda Ltd.
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