PRODUCT SUPPORT
|
helpline:
01405 869333
|
email:
PRODUCT SUPPORT
|
helpline:
01405 869333
|
email:
TROUBLE SHOOTING
WINTERCARE
• If possible, bring your water
feature indoors for example in a
garage or shed during the winter
or periods of extreme weather
conditions.
• Drain the fountain of all water. If
water freezes within the fountain
this can cause damage.
• Protective covers are available
to purchase to cover the entire
water feature, however we cannot
guarantee that this will protect it
from winter damage.
PUMPS
• Check the water is covering the
pump by at least 5cm.
• Check the flow dial on the pump
to ensure that an adequate flow
rate is set.
• Clear the pipe and impeller of any
blockages.
• Check the fuse in the plug.
LEAKS/LOSS OF WATER
• Overfilled - make sure the water
reservoir is not overfilled. Remove
water if necessary.
• Pump Flow Rate - check the
pump and reduce the flow rate if
required.
• Level - ensure the fountain is
completely level.
• Natural evaporation, weather
elements and wildlife will also
affect the fountain water level on
a daily basis. Top up your fountain
as required.
MAIN BODY & PAINTWORK
• Do not confuse limescale residue
with fading paint - this is not
a fault and in most cases the
fountain needs cleaning.
• Paint peeling will occur if the
fountain has been left outside in
the frost and will not be covered
by the warranty.
• Parts broken off the main body
while in use are usually caused by
bad weather conditions and not
covered by the warranty.
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