Eargo Max, User Manual

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CATEGORY
Trial Period with
Money Back
Guarantee
Eargo grants you a forty five (45) day trial period with money
back guarantee valid from the date of delivery. Within this 45 day
period, you can return your Eargo devices for a full refund. Devices
need to be postmarked for return to Eargo within 45 days after the
date of delivery.
Warranty period
Eargo offers you a one (1) year limited warranty valid starting
from the date of delivery.
REPAIR
What your
warranty covers…
This limited warranty covers defects in material and
workmanship for the Eargo hearing system, which includes the
hearing devices, internal components, charger, cord and plug,
within the limited warranty period listed below. This warranty is
guaranteed by Eargo, Inc.
What you get
with your repair?
For valid repairs, Eargo pledges to secure functionality at least
equivalent to the original hearing device. At the discretion of Eargo,
hearing devices may be replaced by new products or products
manufactured from new or serviceable used parts or repaired using
new or refurbished replacement parts.
Exclusions from
warranty repair
coverage
• Devices purchased from unauthorized distributors are not
covered by this or any other Eargo warranty.
• Damage from improper handling or care, exposure to
chemicals, immersion in water or undue stress.
• Damage caused by third parties or non-authorized service
centers renders this warranty null and void.
Number of repairs
Unlimited during warranty period for repairs covered by
warranty terms.
L OSS AND DAMAGE
Loss & Damage
Eargo offers a one time (1x) replacement for each device that
is lost or damaged during the warranty period , for a fee (stated
and updated at eargo.com/warranty). Devices damaged from
improper use or care will not be replaced.
How to submit
request for repair
Call 1-800-261-0702 and we will be happy to assist.