4810 Clover Road • Greensboro, NC 27450 • 1-800-336-2776 • www.eagleequip.com • © Eagle Equipment 2018.01 • page 4
Delivery Receipt (Bill of Lading) that the carrier will ask you to sign. This will establish your right to
file a claim against the freight carrier for this damage. If there are notable shipping damages to your
equipment at time of delivery, we advise that you deny the shipment and note “Arrived Damaged” on
the Bill of Lading. We also advise that you take photos of the damage for your freight claim with the
freight carrier. The carrier will then return the damaged equipment to their warehouse for inspection.
You are then advised to contact us concerning your damaged shipment.
If there are concealed damages after the carrier has departed (something you hadn’t noted on your
initial inspection), this should be reported to the freight company within three days of delivery in order
to preserve your right to file a claim. It is the customer’s responsibility to file damage claims against the
freight company. Our customer care team is here to assist with the claim if we are contacted within the
3-day window.
Shortages: Should you discover any shortages/missing parts, we ask that they be reported to customer
service within 3 days of delivery.
Warranty
Eagle Equipment is warranted to be free of defects in material and/or workmanship for a period
not exceeding one year. Eagle will replace parts only, under this warranty if in Eagle’s view there is
a defect in material or workmanship. The end user will be responsible to pay shipping of suspected
product to the distributor from which they bought the product. The original distributor will arrange
for all warranty parts and will pay return shipping, if the product proves to be defective. This warranty
does not cover normal wear, abuse, misuse, shipping damage or damage from lack of required
maintenance. This warranty is exclusive and in lieu of all other warranties, expressed or implied. Under
no circumstances will Eagle Equipment be liable for consequential or incidental damages. Model and
serial numbers must be provided with original proof of purchase, confirming date sold, to original end
user, before any claim under this warranty will be considered by Eagle Equipment. To view more details
on our Terms of Sale, please visit www.eagleequip.com.
Exclusions:
This warranty will not apply to any machine:
Which has not been operated or maintained according to specifications
Which has been abused, misused, altered, or improperly maintained
Which has been improperly installed or assembled
Other limitations:
This warranty does not cover:
Parts needed for normal maintenance
Wear parts, which include but are not limited to: cables, hoses, slider blocks, chains and rubber pads
On-site labor
