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2 YEAR PARTS AND LABOUR WARRANTY

TERMS AND CONDITIONS OF THE DYSON 2 YEAR 

PARTS AND LABOUR WARRANTY

WHAT IS COVERED

Your Dyson appliance is warranted against original 

defects in materials and workmanship for a period 

of 2 years from the date of purchase, when used for 

normal domestic purposes in accordance with the 

Dyson Operating Manual. Please retain your proof of 

purchase. If you do not have your proof of purchase, 

your warranty will start 90 days after the date of 

manufacture, according to Dyson’s records. This 

warranty provides, at no extra cost to you, all labour 

and parts necessary to ensure your appliance is in 

proper operating condition during the warranty period. 

The replacement of any part of your appliance under 

warranty will not extend the period of warranty. Any 

parts which are returned to Dyson will become the 

property of Dyson. Please call the Dyson Helpline at 

866-861-2558 for more information. 

This limited warranty is subject to the following terms:

WHAT IS NOT COVERED

Dyson Canada Limited shall not be liable for costs, 

damages or repairs incurred as a result of, due to, 

or from:

• 

Purchases of appliances from unauthorized dealers.

• 

Careless operation or handling, misuse, abuse and/or 

lack of maintenance or use not in accordance with the 

Dyson Operating Manual.

• 

Use of the appliance other than for normal domestic 

purposes within Canada, e.g. for commercial or 

rental purposes.

• 

Use of parts not in accordance with the Dyson 

Operating Manual.

• 

Use of parts and accessories other than those produced 

or recommended by Dyson.

• 

External sources such as weather, electrical outages or 

power surges.

• 

Repairs or alterations carried out by unauthorized 

parties or agents.

• 

Clearing blockages from your appliance or washing of 

the filter.

• 

Normal wear and tear, including normal wearing parts, 

such as clear bin, filter, brush bar, and power cord (or 

where external damage or abuse is diagnosed), carpet 

or floor damage due to use not in accordance with 

Dyson's Operating Manual or failure to turn the brush 

bar off when necessary.

• 

Reduction in battery discharge time due to battery age 

or use (where applicable).

• 

Damage as a result of use not in accordance with the 

rating plate.

• 

Use of this appliance on rubble, ash, plaster, drywall, 

liquids, or wet surfaces.

• 

Additionally, this limited warranty does not apply to 

any appliance that has had the serial number altered 

or removed.

 

WARRANTY LIMITATIONS 

AND EXCLUSIONS

• 

Any implied warranties relating to your appliance 

including but not limited to warranty of merchantability 

or warranty of fitness for a particular purpose, are 

limited to the duration of this warranty. This limitation is 

not allowed by some Provinces and/or Territories and so 

this limitation may not apply to you.

• 

This limited warranty gives you specific legal rights. You 

may also have other rights which vary by Province and/ 

or Territory.

• 

This limited warranty is not transferable.

• 

This limited warranty is only available in Canada.

WARRANTY SERVICE

• 

Please fill out and return the Warranty Form or register 

online at www.dysoncanada.ca

• 

Before service can take place, the terms of the warranty 

require that you contact the Dyson Helpline with your 

model name/number, serial number, date and place 

of purchase.

• 

Please keep your purchase receipt in a safe place to 

ensure you have this information.

• 

All work will be coordinated by Dyson Canada Limited 

or its authorized agents.

• 

Any replaced defective parts will become property 

of Dyson.

• 

Service under this warranty will not extend the period of 

this warranty.

• 

If your appliance is not functioning properly, please call 

the Dyson Helpline at 866-861-2558. Most issues can 

be rectified over the telephone by our trained customer 

care staff.

IMPORTANT DATA 

PROTECTION INFORMATION

PRIVACY AND PERSONAL 

DATA PROTECTION

You will need to provide us with basic contact 

information when you register your Dyson Product or 

the Dyson Link App;

WHEN REGISTERING YOUR 

DYSON PRODUCT:

• 

You will need to provide us with basic contact 

information to register your product and enable us to 

support your warranty.

 

 

 

 

 

 

 

 

 

 

 

Summary of Contents for 360 Eye

Page 1: ...How to use your robot Comment utiliser votre robot...

Page 2: ...2...

Page 3: ...u for choosing to buy the Dyson 360 Eye robot To read your manual in English go to page 4 Nous vous remercions d avoir choisi d acheter le robot Dyson 360 EyeMC Pour avoir la version fran aise allez l...

Page 4: ...ed Part 1 Getting connected Part 2 iOS Getting connected Part 2 Android Cleaning modes Understanding and optimizing your robot Important information Troubleshooting Additional information Maintenance...

Page 5: ...nada ca robot owners Ask Dyson www youtube com AskDyson The Dyson Link app allows you to control monitor and get automatic updates for the Dyson 360 Eye robot via your mobile device Search for the lat...

Page 6: ...sharp blow has been dropped damaged left outdoors or dropped into water do not use and contact the Dyson Helpline 5 If there is a problem with your Dyson appliance refer to the diagnostic information...

Page 7: ...combustible liquids such as petrol or use in areas where they or their vapours may be present 16 Do not operate the appliance where it can pick up anything that is burning or smoking such as cigarett...

Page 8: ...29 The appliance and charging dock must be supplied at their rated Safety Extra Low Voltage use only the Dyson power adaptor and battery supplied with the product other types of batteries may burst c...

Page 9: ...9...

Page 10: ...g solid when fully charged Your robot cleans using powerful suction please Remove thin rugs or loose items that may be sucked up limiting movement Tidy obstacles such as shoe laces or thin cables that...

Page 11: ...ur robot using the Dyson Link app To update without using the app download the latest software from www dysoncanada ca support robots To schedule cleans view maps of previous cleaning session diagnose...

Page 12: ...of the areas covered in your home Choose when your robot cleans by scheduling the time and day of cleaning sessions Explore key technologies inside Dyson 360 Eye robot and access troubleshooting supp...

Page 13: ...app Check your Wi Fi Ensure you have the following information 1 2 3 Check that your dock is set up only a short distance from your Wi Fi router and that it is powered Make sure that your device is o...

Page 14: ...our mobile device The Dyson Link app is currently only available to iOS and Android phones We will keep adding devices so please check the app store in the country you bought your robot in Can t see y...

Page 15: ...r Wi Fi unhide it Check that you haven t set your Wi Fi to 5GHz Your Wi Fi needs to be set to 2 4GHz Can t connect your robot to the Dyson network The Dyson cloud might not have been able to complete...

Page 16: ...Want to connect your robot to a different network You can select a different network from within the app Can t see the Wi Fi light The robot will remain discoverable for 30 minutes after being placed...

Page 17: ...i Fi unhide it Check that you haven t set your Wi Fi to 5GHz Your Wi Fi needs to be set to 2 4GHz Can t connect your robot to the Dyson network The Dyson cloud might not have been able to complete you...

Page 18: ...ng modes Once recharged the robot will automatically continue with the cleaning session To switch ON press the power button until the blue lights come on To switch OFF press the power button until the...

Page 19: ...the dock The robot will not recharge when the battery is low but return to its starting point and switch OFF Performing a clean Heading back to charge Charging during a clean Cleaning Standby Charged...

Page 20: ...in its field of view and tracking these as it moves To improve the robot s ability to navigate please provide adequate and consistent illumination throughout the duration of the clean In low light the...

Page 21: ...our robot aligns its map to its start orientation on the dock place the dock on a firm level surface flat against a wall If your robot has trouble getting back to the dock try moving the dock s locati...

Page 22: ...each use Press the cyclone pack release button Lift the cyclone out of the clear bin Empty the contents into a bin To minimize dust allergen contact when emptying encase the clear bin tightly in a pl...

Page 23: ...point on the floor press the power button again to resume cleaning Brush bar and track maintenance Using a coin turn the brush bar fastener anti clockwise Remove the brush bar Remove any debris by ha...

Page 24: ...s the cyclone release button and remove the cyclone unit Pull out the pre motor filter Wash the filter with cold water only No hot water and no detergents Shake the filter to remove debris and excess...

Page 25: ...s and excess water Repeat the wash shake cycle until the water runs clear Press in the filter release button and slide the filter cover up Remove the post motor filter Allow to completely dry naturall...

Page 26: ...frequently Navigational camera Drop and obstacle detection sensors Headlights housed within finger holds Check all sensor covers and the navigational camera for dirt fingerprints or smears Wipe with a...

Page 27: ...ected to Wi Fi Automatic updates via the Dyson Link app 1 2 3 Press and hold the power button until a ring of pink lights flash to indicate that the robot has started the update Check for a software u...

Page 28: ...ons to fix the issue When the problem has been fixed return the robot to the same point on the floor press the power button again and step away to resume cleaning Check that a seal has not formed betw...

Page 29: ...ress Contact the Dyson Helpline Software updates Return to the dock Check that power is going to the dock the Power on indicator panel should illuminate on the base of the dock Check that the docking...

Page 30: ...o flooring when vacuuming Place the robot on a soft surface if it has to be turned over when looking for blockages etc This will help to avoid damaging the camera and sensors VACUUMING Before vacuumin...

Page 31: ...ation Expose to fresh air and seek medical advice Eye contact can cause irritation Immediately flush eyes thoroughly with water for at least 15 minutes Seek medical attention Disposal wear gloves to h...

Page 32: ...ue to use not in accordance with Dyson s Operating Manual or failure to turn the brush bar off when necessary Reduction in battery discharge time due to battery age or use where applicable Damage as a...

Page 33: ...we will send you details of special offers and news of our latest innovations We never sell your information to third parties and only use information that you share with us as defined by our privacy...

Page 34: ...connecter Partie 2 iOS Se connecter Partie 2 Android Modes de nettoyage Comprendre et optimiser votre robot Renseignements importants D pannage Information suppl mentaire Entretien Vidage du collecte...

Page 35: ...Dyson L application Dyson Link vous permet de commander et contr ler le robot Dyson 360 EyeMC ainsi que d obtenir des mises niveau automatiques l aide de votre t l phone intelligent T l chargez la tou...

Page 36: ...cune autre t che d entretien autre que celles d crites dans le pr sent guide dans l application Dyson Link sur le site Web Dyson ou selon les recommandations mises par le personnel de la ligne d assis...

Page 37: ...station de recharge ou de l appareil en ayant les mains mouill es 11 Ne pas utiliser si la fiche ou le c ble est endommag Si le c ble est endommag il doit tre remplac par Dyson ou un agent qualifi afi...

Page 38: ...l appareil dans un environnement o il peut avoir acc s un escalier ou un balcon etc Ne l utilisez pas dans des espaces restreints ou en hauteur comme sur un tag re ou dans les escaliers 22 Veillez gar...

Page 39: ...t d une cuisini re ou de toute autre surface ayant une source de chaleur n incin rez pas cet appareil m me s il est s rieusement endommag La batterie peut prendre feu ou exploser 32 RISQUE D INCENDIE...

Page 40: ...t une puissance d aspiration lev e veillez Retirer les tapis peu pais et les objets qui peuvent tre aspir s ce qui limite les mouvements du robot Retirer les obstacles comme les lacets de chaussures o...

Page 41: ...Pour faire les mises niveau sans utiliser l application t l chargez la toute derni re version de logiciel partir de www dysoncanada ca soutien robot Pour planifier les nettoyages voir les programmes...

Page 42: ...dans votre habitation Choisissez les moments o votre robot nettoie en planifiant la date et l heure des sessions de nettoyage Explorez les technologies cl s incluses dans le robot Dyson 360 Eye et ac...

Page 43: ...ssurez vous de disposer des renseignements suivants 1 2 3 V rifiez que la station se trouve dans un proche rayon de votre routeur sans fil et qu elle est sous tension Assurez vous que votre appareil s...

Page 44: ...eil mobile L application Dyson Link est actuellement disponible uniquement pour les t l phones iOS et Android Nous allons continuer ajouter des appareils veuillez v rifier la boutique d applications d...

Page 45: ...seau sans fil sur un r seau de 5 GHz Il doit tre r gl sur un r seau de 2 4 GHz Vous ne pouvez pas connecter votre robot au r seau Dyson Il se peut que le nuage Dyson n ait pas pu tablir la connexion v...

Page 46: ...uche sup rieur de l cran V rifiez que votre r seau domestique n est pas SSID cach Voulez vous connecter votre robot un autre r seau Vous pouvez s lectionner un autre r seau partir de l application Vou...

Page 47: ...u d masquez le V rifiez que vous n avez pas r gl votre r seau sans fil sur un r seau de 5 GHz Il doit tre r gl sur un r seau de 2 4 GHz Vous ne pouvez pas connecter votre robot au r seau Dyson Il se p...

Page 48: ...tre le robot sur MARCHE appuyez sur le bouton de mise sous tension jusqu ce que les voyants bleus s allument Pour mettre le robot sur ARR T appuyez sur le bouton de mise sous tension jusqu ce que les...

Page 49: ...ot ne se recharge pas quand la batterie est faible mais il retourne son point de d part et se met hors tension Effectuer un nettoyage Repasser en mode de charge En mode de charge pendant un nettoyage...

Page 50: ...p de vision et en les retra ant pendant qu il se d place Pour am liorer la capacit du robot naviguer veillez assurer un clairage ad quat et homog ne pendant toute la dur e du nettoyage Lorsque l clair...

Page 51: ...de d part en fonction de la station placez cette derni re sur une surface plane ferme et de niveau contre un mur Si votre robot prouve des probl mes retourner la station d placez cette derni re avant...

Page 52: ...yez sur le bouton de d gagement de l ensemble de cyclones Sortez le cyclone du collecteur transparent Videz le contenu dans une poubelle Pour r duire le contact avec la poussi re et les allerg nes rec...

Page 53: ...ion pour reprendre le nettoyage Entretien de la brosse et des chenilles l aide d une pi ce de monnaie faites tourner le dispositif de fixation dans le sens antihoraire Retirez la brosse Retirez tous l...

Page 54: ...u cyclone et retirez l ensemble de cyclones Sortez le filtre en aval du moteur Lavez le filtre l eau froide uniquement N utilisez pas d eau chaude ni de d tergents Secouez le filtre pour enlever les d...

Page 55: ...ycle de lavage et de nettoyage jusqu ce que l eau soit claire Appuyez sur le bouton de d gagement du filtre et enlevez le couvercle en le tirant vers le haut Retirez le filtre en amont du moteur Laiss...

Page 56: ...Cam ra de navigation Capteurs de d tection d obstacles et de descentes Lampes install es dans les poign es V rifiez que tous les recouvrements des capteurs et la cam ra de navigation n aient pas de t...

Page 57: ...e jour automatique par le biais de l application Dyson Link 1 2 3 Appuyez sur le bouton de mise sous tension et maintenez la pression jusqu ce qu un voyant en forme d anneau clignote pour indiquer que...

Page 58: ...e endroit sur le sol appuyez sur le bouton de mise sous tension pour reprendre le nettoyage V rifiez qu une partie scell e ne se soit pas form e entre la barre et la surface nettoyer V rifiez que le c...

Page 59: ...du logiciel est en cours Composez le num ro de t l phone de la ligne d assistance de Dyson Mises jour du logiciel Retournez la station V rifiez que la station est sous tension le panneau indicateur M...

Page 60: ...sainisseurs d air sur toute partie du robot V rifiez que tous les recouvrements des capteurs et la cam ra de navigation n aient pas de traces de salet de marques de doigts ou de salissures Nettoyez le...

Page 61: ...tive Retirez la cl USB et remettez en place le filtre et son recouvrement Le robot est de nouveau pr t l utilisation ACTIVATION DU MODE SANS FIL Si vous voulez activer le robot pour qu il mette de nou...

Page 62: ...ne prolonge en aucun cas la dur e de la garantie Toute pi ce retourn e devient la propri t de Dyson Pour plus d information veuillez composer le num ro de la ligne d assistance Dyson soit le 866 861 2...

Page 63: ...DES DONN ES PROTECTION DE LA VIE PRIV E ET DES DONN ES PERSONNELLES Lorsque vous enregistrez votre produit Dyson ou l application Dyson Link vous devez nous fournir des coordonn es de base LORSQUE VO...

Page 64: ...JN 51268 PN 201306 03 02 21 04 16 www dysoncanada ca...

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