dynabook PORTEGE X30-F User Manual Download Page 3

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Chapter 5

Utilities and Advanced Usage

Utilities and Applications ...................................................................... 5-1
Special features ..................................................................................... 5-8

Chapter 6

Troubleshooting

Problem-solving process ..................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
Technical support ................................................................................ 6-15

Chapter 7

Appendix

Index

User's Manual

iii

Summary of Contents for PORTEGE X30-F

Page 1: ...User s Manual dynabook PORTEGE X30 F dynabook TECRA X40 F dynabook TECRA X50 F...

Page 2: ...ns 2 1 Using your computer for the first time 2 2 Getting to know Windows 2 7 Turning off the power 2 9 System Recovery 2 13 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 2 Ri...

Page 3: ...lities and Advanced Usage Utilities and Applications 5 1 Special features 5 8 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 Technical support 6 15 Chapter 7 A...

Page 4: ...on on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any...

Page 5: ...reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with...

Page 6: ...nia Avenue Suite 100 Irvine California USA 92617 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required California Prop 65 Warning This product conta...

Page 7: ...o observe the applicable EMC Electromagnetic Compatibility standards However Dynabook cannot guarantee that this product still observes these EMC standards if options or cables not produced by Dynaboo...

Page 8: ...re use of this product Furthermore for general safety reasons the use of this product in environments with explosive atmospheres is not permitted VCCI Class B Information Japan Only Canadian regulator...

Page 9: ...temps This device is restricted to indoor use due to its operation in the 5 15 GHz to 5 25 GHz frequency range FCC requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to...

Page 10: ...d and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that...

Page 11: ...y friendly disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please...

Page 12: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counte...

Page 13: ...style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2011 The OpenSSL Project All rights reserved Redist...

Page 14: ...EGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay crypt...

Page 15: ...hereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS...

Page 16: ...You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in...

Page 17: ...T HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and...

Page 18: ...license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you underst...

Page 19: ...ng features active so that your computer will operate at its maximum energy efficiency You can wake the computer from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should...

Page 20: ...mputer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the computer Overheating yo...

Page 21: ...the AC adaptor disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not ap...

Page 22: ...could result in damage to computer computer failure or loss of data Never transport your computer with any cards installed This might damage either the computer and or the card resulting in computer f...

Page 23: ...not follow instructions A caution informs you that improper use of equipment or failure to follow instructions might cause data loss equipment damage or might result in minor or moderate injury Pleas...

Page 24: ...all the following items Portable Personal Computer USB C to Ethernet LAN Adapter USB C to VGA Adapter USB C to HDMI VGA Travel Adapter USB C to VGA LAN Adapter provided with some models and varies de...

Page 25: ...use of this computer It is intended to help you be more comfortable and productive while using a notebook computer By following the recommendations in it you can reduce your chance of developing a pa...

Page 26: ...es not correspond to both the voltage range and the frequency specified on the regulatory label of the unit Failure to do so might result in a fire or electric shock possibly resulting in serious inju...

Page 27: ...d is included with the computer depending on the model 2 Plug the power cord into a live wall outlet 3 Connect the DC output plug of the AC adaptor to one of the Thunderbolt 3 USB Type C ports on your...

Page 28: ...el with reasonable care Opening it vigorously or slamming it shut might damage the computer Be careful not to open the display panel too far as this might put stress on the display panel s hinges and...

Page 29: ...ing system Volume cannot be adjusted during Windows Setup Do not touch the display screen while turning on the computer 1 Open the display panel 2 Press the power button Figure 2 5 Turning on the powe...

Page 30: ...dows taskbar You can see all of your currently running apps on the Windows taskbar Task view Task view is launched from the Windows taskbar at the bottom of the screen Task view allows you to view the...

Page 31: ...search for and browse thousands of apps all grouped into easy to find categories there Windows Hello Windows Hello is a more personal and secure way to sign in to your Windows system apps and service...

Page 32: ...to the main screen of the operating system the next time it is turned on 1 If you have entered data either save it to the internal storage drive or to other storage media 2 Make sure all disk disc ac...

Page 33: ...er recording function Failure to shut down the computer in this way might allow the operating system to reactivate and run pre programmed tasks or preserve unsaved data which might interfere with avia...

Page 34: ...operating time by turning it off into Hibernation Mode Sleep Mode consumes more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following condition Memor...

Page 35: ...ck Change settings that are currently unavailable 4 Select the Hibernate check box from Shutdown settings 5 Click the Save changes button Automatic Hibernation Mode The computer can be configured to e...

Page 36: ...y Media This section describes how to create Recovery Media Be sure to connect the AC adaptor when you create Recovery Media Be sure to close all other software programs Do not run software such as sc...

Page 37: ...the Recovery Media dynabook Recovery Wizard option in dynabook Maintenance Utility will not exist if you restore the computer from the recovery media you created by recovery drive creating option in...

Page 38: ...drive again later do not change delete or add partitions in a manner other than specified in the manual otherwise you might find that space for the required software is not available In addition if yo...

Page 39: ...closed position Figure 3 1 Front of the computer with display panel closed 1 1 3 2 1 Stereo speakers 3 Power indicator 2 DC IN Battery indicator Product appearance depends on the model you purchased...

Page 40: ...of the computer Universal Serial Bus USB 3 1 port One or two type A Universal Serial Bus ports which comply to the USB 3 1 standard are provided on the left side of the computer The USB 3 1 port is co...

Page 41: ...de of the computer Figure 3 3 The right side of the computer 1 2 3 4 3 1 Smart Card slot 3 Thunderbolt 3 USB Type C port 2 Memory media slot 4 HDMI out port Provided with some models Product appearanc...

Page 42: ...ice might not operate properly Before removing a USB device from the Thunderbolt 3 USB Type C port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and the...

Page 43: ...re 3 5 The underside of the computer 1 1 2 2 1 Cooling vents 2 Stereo speakers Product appearance depends on the model you purchased Cooling vents The cooling vents help the processor to avoid overhea...

Page 44: ...d 5 Web Camera LED 14 Touch Pad control buttons 6 Web Camera 15 Fingerprint Sensor 7 Wireless communication antennas not shown 16 AccuPoint 8 Display screen 17 AccuPoint control buttons 9 Display hing...

Page 45: ...e Sound System and Video mode section for more information Some models are equipped with a Microphone Web Camera LED The Web Camera LED glows when the Web Camera is operating Some models are equipped...

Page 46: ...tnote LCD For more information regarding LCD refer to the Legal Footnotes section Display hinges The display hinges allow the display panel to be positioned at a variety of easy to view angles Power b...

Page 47: ...ows Hello For more information refer to the on screen instructions in Windows Hello Some models are equipped with a Fingerprint Sensor AccuPoint A pointer control device located in the center of the k...

Page 48: ...7 AccuPoint control buttons 9 Display hinges Provided with some models Product appearance depends on the model you purchased Infrared LED The Infrared LED blinks when Windows Hello Face is operating O...

Page 49: ...eb Camera Shutter The Web Camera Shutter can be used to protect your privacy by sliding towards left to cover the Web Camera lens Some models are equipped with a Web Camera Shutter Web Camera LED The...

Page 50: ...the computer s power on or off Power button ring LED The Power button ring LED normally glows white when the computer is turned on Keyboard The keyboard contains character keys control keys function k...

Page 51: ...cessor type varies depending on model To check which type of processor is included in your model click Start dynabook PC Information Legal Footnote CPU For more information regarding CPU refer to the...

Page 52: ...and the battery is fully charged Flashing White Indicates a problem with the computer Disconnect the AC adaptor for several seconds and then reconnect the AC adaptor After that press the power button...

Page 53: ...s and hold Press your finger down and leave it there for a few seconds This shows information to help you learn more about an item or opens a menu specific to what you are doing Pinch or stretch Touch...

Page 54: ...r damage the surface Do not use a protecting sheet for the touch screen as it might decrease its sensitivity to gestures Do not touch the screen with gloves wet hands or the tip of your fingernails as...

Page 55: ...our open apps in task view Slide down shows the desktop Four Finger Tap Tap once on the Touch Pad with four fingers together to open the Action Center Four Finger Scroll Place four fingers down and sl...

Page 56: ...cuPoint precautions Certain conditions can affect the on screen pointer when using AccuPoint For example the pointer might travel contrary to AccuPoint operation or an error message might appear if Yo...

Page 57: ...The number of keys available on your keyboard depends on which country region your computer is configured for with keyboards being available for numerous languages There are different types of keys s...

Page 58: ...nation Function FN F1 Enters Lock computer mode To restore your desktop you need to log on again FN F2 Switches between the power plans FN F3 Switches the system to Sleep Mode FN F4 Turns the Micropho...

Page 59: ...ht between Timer On and Off To set up the brightness click Start dynabook Settings Click Keyboard tab and select a level under Keyboard Backlight Brightness Control To set up the timer launch the dyna...

Page 60: ...nt feature enables you to Sign in to Windows Unlock the password protected screen saver Authentication of the User Password and if applicable the HDD SSD Password when booting up the computer Pre Boot...

Page 61: ...might occur after taking a bath Injured finger Wet finger Soiled or oily finger Extremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate Enroll...

Page 62: ...ety and Comfort for detailed precautions and handling instructions Charge the battery pack only in an ambient temperature from 5 through 35 degrees Celsius Otherwise the electrolyte solution might lea...

Page 63: ...tery charging time might become longer Charging notice The battery might not begin charging immediately under the following conditions The battery is extremely hot or cold if the battery is extremely...

Page 64: ...perate for as long as a new battery even when both are fully charged Maximizing battery operating time The usefulness of a battery depends on how long it can supply power on a single charge while how...

Page 65: ...me other warning to indicate a low battery condition go to Step 4 4 Connect the AC adaptor to one of the Thunderbolt 3 USB Type C ports on the computer and to a wall outlet that is supplying power The...

Page 66: ...rmat New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do so with a device that uses media cards Formatting a memory media card Memory media...

Page 67: ...edia so that the contacts metal areas face down 2 Insert the memory media into the memory media slot on your computer 3 Press the memory media gently until it clicks into place Figure 4 6 Inserting me...

Page 68: ...Card A Smart Card is a credit card sized plastic card An extremely thin integrated circuit IC chip is embedded into the card on which information can be recorded These cards can be used for a wide var...

Page 69: ...and or damage to the Smart Card 3 After inserting the Smart Card you should refer to its documentation and also check the configuration in Windows to ensure that it is correct Wireless WAN device Som...

Page 70: ...ng a SIM Card To remove the SIM card do the following 1 Shut down the computer Make sure the Power indicator is off 2 To pop the SIM card tray partially open insert a slender object about 10mm diamete...

Page 71: ...ducing the quality HDMI compatible external display devices including televisions can be connected via the HDMI out port As the port operation of all external monitors have not been confirmed some dis...

Page 72: ...carried out USB Type C Adapters Your computer capabilities can be enhanced by connecting external devices such as RGB monitor to the Thunderbolt 3 USB Type C port via USB Type C adapters You can also...

Page 73: ...ta transmission is not supported by this port USB C to VGA Adapter This adapter provides USB Type C port Power Delivery Charging and RGB monitor port 2 1 1 RGB monitor port 2 USB Type C port Power Del...

Page 74: ...elivery Charging 3 HDMI out port The output resolution of HDMI out port on this adapter is up to 3840x2160 30Hz and output resolution of RGB monitor port on this adapter is up to 1920x1200 60Hz Do not...

Page 75: ...very Charging on this adapter is used for connecting an AC adaptor only USB data transmission is not supported by this port USB Type C port The USB Type C adapter provides you with a USB Type C port w...

Page 76: ...connect an external analog monitor do the following 1 Connect the USB Type C adapter to one of the Thunderbolt 3 USB Type C ports on your computer 2 Plug one end of the RGB cable into the RGB port of...

Page 77: ...pter supports Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX or Gigabit Ethernet LAN 1000 megabits per second 1000BASE T This section describes how t...

Page 78: ...ise malfunctions or damage might occur Do not connect any power supplying device to the LAN cable that is connected to the LAN jack Otherwise malfunctions or damage might occur 1 Connect the USB Type...

Page 79: ...splay or dock Your computer starts searching for the wireless display device 3 After the wireless display device is searched follow the on screen instructions to finish connection After the connection...

Page 80: ...You can purchase different types of USB Type C adapters as accessories from Dynabook Please contact your reseller or dynabook dealer regarding which type is available in your region Thunderbolt 3 Doc...

Page 81: ...n the Levels tab move the Microphone Array slider to increase or decrease the microphone volume level If you feel the microphone volume level is inadequate move the Microphone Boost slider to a higher...

Page 82: ...ice list under ANALOG for the device you plugged into When an external headphone or microphone is plugged in you can turn on off the multi stream function for playback or recording under Playback Devi...

Page 83: ...or example a 3D application or video playback you might see some disturbance flickering or frame dropping on your screen If that occurs adjust the resolution of display lowering it until the screen is...

Page 84: ...g system To run dynabook Settings click Start dynabook Settings This utility allows you to configure your computer settings by the following tabs Home Allows you to view the current BIOS EC version or...

Page 85: ...cycle of the battery might not be extended properly To access this utility click Start dynabook Settings eco Utility For details on eco Utility click Please click here for more information before you...

Page 86: ...rge function is enabled the USB Wakeup function might not work for compatible ports In that case if there is a USB port that does not have the Power Off and Charge function attach the mouse or keyboar...

Page 87: ...stem ON CDP Charge Mode is enabled your computer can supply USB bus power DC5V 1 5A to the compatible ports while the computer is turned on To set System ON CDP Charge Mode click Start dynabook Settin...

Page 88: ...uter After you set the password a dialog box appears asking whether you want to save it to other media If you forget the password you can open the password file on another computer Be sure to keep the...

Page 89: ...ually The password is necessary if the computer was shut down in Hibernation mode or boot mode It is not needed in Sleep mode or Restart To enter a password manually do the following 1 Turn on the pow...

Page 90: ...rvice Station The following tabs might be provided Home Allows you to view current system power consumption and temperature of your computer Software Updates Allows you to check available software upd...

Page 91: ...ick Troubleshoot dynabook Maintenance Utility If you select the deletion method and continue with the operation you will lose all data including the operating system and recovery partition on the inte...

Page 92: ...e computer off when the display panel is closed and turns it back on when the display panel is opened This can be specified in the Power Options Low battery automatic Hibernation Mode 1 When battery p...

Page 93: ...if necessary lowering the processor speed or by lowering the processor speed first then if necessary turning on the fan Both of these functions are controlled through the Power Options When the proce...

Page 94: ...this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from Technical Support If you find...

Page 95: ...acters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are c...

Page 96: ...conds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has st...

Page 97: ...instead of desired advanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key just after the computer is power on 3 Follo...

Page 98: ...ns section for further information Problem Procedure AC adaptor does not power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a wor...

Page 99: ...recharge a partially charged battery the battery might not charge to its full potential In these instances you should fully discharge the battery and then attempt to charge it again Real Time Clock Pr...

Page 100: ...dealer Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled R...

Page 101: ...r Boot within the dynabook Setup Utility Slow performance The files on the internal storage drive might be fragmented In this instance you should run the disk defragmentation utility to check the cond...

Page 102: ...er waiting a short while Double tapping Touch Pad does not work In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this util...

Page 103: ...use Properties window click the Buttons tab 3 Set the double click speed as required and click OK The mouse pointer moves too fast or too slow In this instance you should initially try changing the sp...

Page 104: ...7 To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately USB device In addition to the inform...

Page 105: ...llowing methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function cannot be still used change the setting to disabl...

Page 106: ...or decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager applicati...

Page 107: ...not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an extern...

Page 108: ...ensure that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer The built in Bluetooth hardware cannot operate simultane...

Page 109: ...ng software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller...

Page 110: ...s Approximately 332 w x 228 9 d x 16 9 h millimeters Approximately 359 w x 250 d x 17 6 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient...

Page 111: ...T or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE Unit...

Page 112: ...Approved by the appropriate agency Canada CSA approved China CCC approved State of Israel SII approved Africa Approved by the appropriate agency Switzerland Approved by the appropriate agency Italy A...

Page 113: ...perience any such problem immediately turn off either one of your Bluetooth or Wireless LAN Wireless devices and your health Wireless products like other radio devices emit radio frequency electromagn...

Page 114: ...ar automatic control equipment or appliances such as automatic doors or fire detectors Radio waves can cause malfunction of such equipment possibly resulting in serious injury It might not be possible...

Page 115: ...mpacted due to obstacles in the signal path of the radio that might either absorb or reflect the radio signal Radio Frequency Interference Requirements This device is restricted to indoor use due to i...

Page 116: ...ned even if the devices are not within a line of sight of each other Radio Regulatory Information The Wireless device must be installed and used in strict accordance with the manufacturer s instructio...

Page 117: ...with the following conditions Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and...

Page 118: ...curity systems 3 Maximum EIRP density is 10mW MHz Maximum 100mW 20dBm EIRP Indoor applications is permitted to use Ukraine Limited implementation EIRP 100mW 20dBm with built in antenna s maximum gain...

Page 119: ...MHz IEEE802 11 b g n mode Bluetooth Maximum 20dBm EIRP 2400 2483 5 MHz BLE Maximum 10dBm EIRP 5150 5725 MHz IEEE802 11 a n ac ax mode Maximum 23dBm EIRP 5725 5850 MHz IEEE802 11 a n ac ax mode Maximu...

Page 120: ...ollowing two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Ce dispositif...

Page 121: ...n the antenna and the user should not be less than 20cm Please refer to the computer user s manual for the details regarding antenna location The installer of this radio equipment must ensure that the...

Page 122: ...low power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio station and specified low power radio station 1 Important notice The fr...

Page 123: ...2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation 3 1 The interference range of this equipment is less than 10 m 4 This equipment uses a frequency bandwidth fro...

Page 124: ...work Disable the AMT function Intel AMT function is enabled by default and in a situation where no system administrator is available it is strongly recommended that you turn off the AMT function befor...

Page 125: ...e US keyboard layout The following table shows examples of the special characters in US keyboard layout Special character you want to input Corresponding number key SHIFT key a number key 1 2 3 4 5 6...

Page 126: ...t with your system administrator about details AMT function cannot be operated using a USB LAN adaptor The useable system memory for models equipped with the AMT function is 16 64 MB less than that of...

Page 127: ...d network connections use of complex modeling software such as high end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with l...

Page 128: ...igurations tested by Dynabook at the time of publication Recharge time varies depending on usage Battery might not charge while computer is consuming full power After going through many charge and dis...

Page 129: ...LAN and the distance over which wireless LAN can reach might vary depending on surrounding electromagnetic environment obstacles access point design and configuration and client design and software ha...

Page 130: ...creen 3 8 3 12 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 14 H Hard disk drive automatic power off 5 8 K Keyboard function keys 4 6...

Page 131: ...monitor 6 13 Hardware and system checklist 6 4 HDD 6 8 Internal display panel 6 7 Keyboard 6 7 Memory Media Card 6 8 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 13 Technica...

Page 132: ...W Web Camera 3 7 3 10 Wireless communication 7 5 User s Manual Index 3...

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