Dyconn Faucet LED Mirror 48-inch and above
Frequently Asked Questions & Troubleshooting Guide
5
E491008
1.
Can I connect to a dimmer on the wall to dim the mirror (ELV or non ELV dimmer)
Answer
: Unfortunately, no, the mirror cannot be
connected to an ELV dimmer or traditional non-ELV dimmer switch. All Dyconn Faucet mirrors contain low voltage LEDs and the power
supply will not work properly if the source AC is altered through a wall AC dimmer.
2.
Can I connect to a non-dimmer wall switch?
Answer
: Yes. Our mirrors can connect to a non-dimmable wall switch and use the
control the LED mirror’s light and defogger pad. Please note that bypassing the touch sensor will also result in the loss of dimming
functionality. To do so, please refer to page 7 on the manual for connecting without touch sensor switch.
3.
Why does the 72-inch mirror not have a dimming function?
Answer
: In order to provide the maximum lighting output, all our large
exceeds the capacity of the touch sensor to allow dimming functionality.
4.
Why do the large mirrors (48-inch and above) not include the hanging mounting bracket like all other smaller mirrors? Wouldn’t that
be simpler for installer to hang the mirror?
Answer
: We recommend securing the large mirrors using two wall studs. The mirror is
designed to have the front mirror glass removeable from the main bracket housing and allow the installer be able to secure the metal
housing to the wall studs. Once the metal housing bracket is secured, hang the mirror back onto the housing and connect all wire
connections between the glass and the main housing with the help of two or three people.
5.
How far does the wiring extend from the back of the mirror?
Answer
: The wiring extends about 24-inches to connect to the j-box
(j-box not included).
6.
Where should the installer prepare the J-box for wiring?
Answer
: All mirror wire connections are located “dead center” of the back
housing, regardless of the size of the mirror.
7.
Can the LED Mirror be used as the only light source in the bathroom? According to its lumen output, it seems enough for lighting up
a room?
Answer
: We do not recommend our mirrors to be the sole light source of any room. The lumens of our LED mirrors might seem
FAQ for Tri-color (model # ending with T or WC)
8.
How far does the wiring extend from the back of the mirror?
Answer
: Yes. The electrician can bypass the touch sensor, having the DC
power from the internal power supply feed directly to the LED strips and let the non-dimmable wall switch to control the mirror. The
down side is that you will have to choose between 3000K or 6400K at half its brightness or 4000K at its full brightness (some wire
soldering might be required).
9.
If I connect the mirror to a non-dimmable wall switch can I set the desired light temperature and brightness level?
Answer
: Yes, the
tri-color models have a memory function allowing the last light temperature and brightness setting to be the recalled when you turn on
the wall switch. To do so just turn on the light switch on the wall to initial the power to the mirror, press the touch sensor to select the
light temperature, then press and hold the touch sensor switch to dim to the level you like. Once you have reached your desired light
time you use the mirror, turn on the wall switch and touch one time on the touch sensor and the mirror will turn on with the brightness
and temperature settings you set last time.
Troubleshooting:
1.
Right out of the box, we connected the AC power to the back of the mirror to see if the mirror functions properly (before hanging the
mirror), but there is no light and touch sensor doesn’t light up. Why is that?
Answer
: For the large mirrors (48-inch and up), there are
wires that need to be connected in order for the mirror to function. The mirror glass is designed to be separated from its metal housing
during installation. Installers would be required to disconnect any wiring inside when removing the mirror glass. We ship the mirrors
without connecting these wires inside the unit to make installation more convenient.
2.
Why does the touch sensor seem to be unresponsive?
Answer
(once per second). Do not tap/touch the mirror sensor switch at a speed faster than twice per second. This will cause the sensor CPU to
malfunction. A circuit breaker reset will be required to reset the touch sensor.
3.
Why is my mirror making humming/buzzing noise?
Answer
: Hearing a low buzzing/humming noise is normal as the touch sensor
defective. 1) The relay for the anti-fog pad 2) the touch sensor or 3) Power supply. Please contact Dyconn Faucet customer service at
855-239-2666 or [email protected].
4.
Answer
power supply (AC to DC). Please contact Dyconn Faucet customer service at 855-239-2666 or [email protected].
Summary of Contents for All CAT22W
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