background image

Dyconn Faucet LED Mirror 48-inch and above

Frequently Asked Questions & Troubleshooting Guide

5

E491008

1.

 Can I connect to a dimmer on the wall to dim the mirror (ELV or non ELV dimmer) 

Answer

: Unfortunately, no, the mirror cannot be 

connected to an ELV dimmer or traditional non-ELV dimmer switch. All Dyconn Faucet mirrors contain low voltage LEDs and the power 

supply will not work properly if the source AC is altered through a wall AC dimmer.

2.

 Can I connect to a non-dimmer wall switch? 

Answer

: Yes. Our mirrors can connect to a non-dimmable wall switch and use the 

control the LED mirror’s light and defogger pad. Please note that bypassing the touch sensor will also result in the loss of dimming 

functionality. To do so, please refer to page 7 on the manual for connecting without touch sensor switch. 

3.

 Why does the 72-inch mirror not have a dimming function? 

Answer

: In order to provide the maximum lighting output, all our large 

exceeds the capacity of the touch sensor to allow dimming functionality.

4.

 Why do the large mirrors (48-inch and above) not include the hanging mounting bracket like all other smaller mirrors? Wouldn’t that 

be simpler for installer to hang the mirror? 

Answer

: We recommend securing the large mirrors using two wall studs. The mirror is 

designed to have the front mirror glass removeable from the main bracket housing and allow the installer be able to secure the metal 

housing to the wall studs. Once the metal housing bracket is secured, hang the mirror back onto the housing and connect all wire 

connections between the glass and the main housing with the help of two or three people.  

5. 

How far does the wiring extend from the back of the mirror? 

Answer

: The wiring extends about 24-inches to connect to the j-box 

(j-box not included).

 

6.

 Where should the installer prepare the J-box for wiring? 

Answer

: All mirror wire connections are located “dead center” of the back 

housing, regardless of the size of the mirror.

7.

 Can the LED Mirror be used as the only light source in the bathroom? According to its lumen output, it seems enough for lighting up 

a room? 

Answer

: We do not recommend our mirrors to be the sole light source of any room. The lumens of our LED mirrors might seem 

FAQ for Tri-color (model # ending with T or WC)

8.

 How far does the wiring extend from the back of the mirror? 

Answer

: Yes. The electrician can bypass the touch sensor, having the DC 

power from the internal power supply feed directly to the LED strips and let the non-dimmable wall switch to control the mirror. The 

down side is that you will have to choose between 3000K or 6400K at half its brightness or 4000K at its full brightness (some wire 

soldering might be required).

9.

 If I connect the mirror to a non-dimmable wall switch can I set the desired light temperature and brightness level? 

Answer

: Yes, the 

tri-color models have a memory function allowing the last light temperature and brightness setting to be the recalled when you turn on 

the wall switch. To do so just turn on the light switch on the wall to initial the power to the mirror, press the touch sensor to select the 

light temperature, then press and hold the touch sensor switch to dim to the level you like. Once you have reached your desired light 

time you use the mirror, turn on the wall switch and touch one time on the touch sensor and the mirror will turn on with the brightness 

and temperature settings you set last time.

Troubleshooting: 

1. 

Right out of the box, we connected the AC power to the back of the mirror to see if the mirror functions properly (before hanging the 

mirror), but there is no light and touch sensor doesn’t light up. Why is that? 

Answer

: For the large mirrors (48-inch and up), there are 

wires that need to be connected in order for the mirror to function. The mirror glass is designed to be separated from its metal housing 

during installation. Installers would be required to disconnect any wiring inside when removing the mirror glass. We ship the mirrors 

without connecting these wires inside the unit to make installation more convenient. 

2.

 Why does the touch sensor seem to be unresponsive? 

Answer

(once per second). Do not tap/touch the mirror sensor switch at a speed faster than twice per second. This will cause the sensor CPU to 

malfunction. A circuit breaker reset will be required to reset the touch sensor.  

3.

 Why is my mirror making humming/buzzing noise? 

Answer

: Hearing a low buzzing/humming noise is normal as the touch sensor 

defective.  1) The relay for the anti-fog pad 2) the touch sensor or 3) Power supply. Please contact Dyconn Faucet customer service at 

855-239-2666 or [email protected].

4. 

Answer

power supply (AC to DC). Please contact Dyconn Faucet customer service at 855-239-2666 or [email protected].

Summary of Contents for All CAT22W

Page 1: ...lit Mirror Sizes 48 W x 36 H horizontal or vertical 60 W x 35 H horizontal or vertical 70 W x 38 H horizontal or vertical Model Catella M09AT Catela Plus M10AT Royal M12AT Edison M13AT Swan M14AT Egret M16AT For easy installation of your Dyconn Mirror please do the following Thoroughly read all instructions before installing the enclosed product Read and take note of all safety care and maintenanc...

Page 2: ......

Page 3: ...ilable to install the mirror Remember to wear proper protective gear during instal lation All mirror glass is non tempered glass and can result in sharp shards if the glass is shattered wall Using the proper anchor and screws for securing the unit to the wall is crucial Screwing to the stud is recommended Feel free to contact us at 855 239 2666 or info dyconnfaucet com ...

Page 4: ...ht Can be hung vertical or horizontal Touch switch on o Touch switch dim function Anti fog pad Package Content LED backlit Mirror Screws Studs Lock catch Horizontal hanging only Horizontal Mount Vertical Mount Horizontal Mount Lock catch Horizontal hanging only Anti fog pad Touch switch Mirror E491008 ...

Page 5: ...nic Driller Warning Al installation and maintenance Do not switch on the electrical supply at the mains until the end of the installation Vertical Mount Back Frame Handles Lock catch Horizontal hanging only Horizontal Mount Horizontal Mount 1 E491008 ...

Page 6: ...m level to mount the back frame onto the wall use an anchor when installing on drywall concrete or tile surfaces connect the neutral White hot black and ground copper wire or Green wire between the mirror and the junction box 4 When hanging mirror horizontally place the mirror s side on to the mounting bracket in the metal frame Then push the bottom of the mirror onto the lock catch to lock it in ...

Page 7: ...d at the bottom of the metal frame by removing its screw 3 Using an I Beam level mount the back frame onto the wall Use an anchor when installing on drywall concrete or tile surfaces connect the neutral White hot black and ground copper wire or Green wire between the mirror and the junction box 5 Mount the mirror vertically by placing the mirror s side on to the mounting brackets Two L hooks on th...

Page 8: ... LED driver Scenario 1 Direct Wired This is the most common way to connect the mirror The LED light anti fog pad are both controlled by the built in touch switch on the mirror The LED light is dimmable Scenario 2 Wall Switch By doing so the mirror is now bridged to the wall switch In order to turn on the mirror the wall switch needs to be on The touch switch can be used to turn on the LED mirror a...

Page 9: ...4 29 76 M09AT7238W 72 x 38 2 Frosted Strips 2 3536 32 64 M10AT4836W 48 x 36 3 Frosted Strips 1 6448 59 52 M10AT6035W 60 x 35 3 Frosted Strips 1 6838 63 12 M10AT7238W 72 x 38 3 Frosted Strips 1 7956 73 44 All CAT22W Round Round 22 LED Frosted Edge 1 1638 15 12 All CAT34W Round Round 34 LED Frosted Edge 1 2600 24 All CAT42W Round Round 42 LED Frosted Edge 1 3250 30 All VAT1824W Oval 18 x 24 LED Fros...

Page 10: ...oes the wiring extend from the back of the mirror Answer Yes The electrician can bypass the touch sensor having the DC power from the internal power supply feed directly to the LED strips and let the non dimmable wall switch to control the mirror The down side is that you will have to choose between 3000K or 6400K at half its brightness or 4000K at its full brightness some wire soldering might be ...

Page 11: ...the wires Use the following steps to wire mirror to an electrical wall switch and bypass the touch sensor 1 Disconnect all connections from the touch sensor 1 3 2 Connect the LED Power Supply directly to the 12V DC LED Connector 1 and 2 circled in red Wall Switch Bypass Instructions ...

Page 12: ... the product s return Dyconn Faucet has full rights to inspect any Dyconn Faucet product reported as defective prior to repair or replacement Any repair and replacement costs EXCLUDE shipping labor for removal or re installation and any consequential or special damages associated with the return replacement and installation of your product To ease the duration and ss the product s condition and de...

Reviews: