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Troubleshooting
In many cases, problems can be easily corrected. Please check the following items before placing a service call.
If a problem cannot be corrected after checking the items below, please contact our company for service.
All Functions
Symptom
Cause
Solution
Page
No functions
operate (the
power LED is not
illuminated).
Electricity is not supplied to
the outlet.
Check for a power failure
or tripped breaker, or other
probable cases.
—
The Power button is off
(POWER LED).
Press the Power button to turn
on the power LED on the seat
unit indicator.
14
The power plug is not
connected to the outlet.
Fully connect the power plug
to the outlet. Wait for about 10
seconds before connecting the
power plug again.
14
A short-circuit has occurred.
Disconnect the power plug
from the outlet and request
repairs.
—
A voltage other than 120 V is
applied.
Disconnect the power plug
from the outlet and request
repairs.
—
The remote
control unit does
not operate. (The
POWER LED is
illuminated.)
The toilet seat lid is not
attached
(in closed position).
Attach the toilet seat lid.
42
The batteries are dead (low
battery indicator flashes).
Replace the battery with a new
one.
53
The batteries are not inserted
correctly.
Insert the battery in the correct
direction.
53
The remote control’s
transmitter/receiver is dirty or
wet.
Remove dirt or water.
—
An fluorescent light with
inverter ballast is used.
Turn off the light and check the
operation.
—
The receiver of the remote
control is exposed to direct
sunlight.
Avoid direct sunlight.
—
The remote control unit is
turned off.
Press the Power button to turn
on the remote control.
—
*: When the remote control is installed on the wall opposite the receiver, the remote control may stop functioning
before the battery indicator starts flashing.