During the Call
While a call is in progress you’ll see the call
window. Use this window to:
1. Open a dial pad
2. Place the call on hold
3. Transfer the call to another number
4. Switch on video
5. Adjust your microphone
6. Adjust your headset volume
7. End the call
Video Calling
If the person you’re talking to is also using
Accession Communicator on the same network,
you can upgrade your call to video at any time.
Click on the camera icon to send your video.
The other person will receive a prompt inviting
them to switch on video as well. Click on the
camera icon any time to turn off your video
feed.
Send the Call to Someone Else
Use the transfer button to send any call to
another number. A menu will pop up, allowing
you to choose the number for any contact or to
type in a completely new number.
Choosing Which Calls to Receive
Click on the status selector to reveal ‘More
Options’ at the end of the menu. This opens
the Call Manager Status window. Here you can
choose how calls are treated depending on
who the call is from. You can also choose your
preferences for how calls should be handled if
they are from anonymous numbers, from vIps,
or from numbers on your Unwanted Callers list.
Available - Do Not Disturb - Forward
Calls
You can tell Accession Communicator how
to handle your
incoming calls.
Choose between:
• Online
• Busy
• Call Manager
Busy tells your
contacts you
are unavailable,
but will not
block them from
contacting you.
Call manager
provides features
for forwarding or
do not disturb
settings.
Note that when
you change your
status or set up
a forwarding
number, the
change applies
on every device on which you use Accession
Communicator. If you step away from your
computer and forget to chnge your status, you
can easily do it from the app on your mobile
phone (if installed).
Your Contacts List
Accession Communicator for Desktop
assembles a contact list for you to use.
Depending on how your service is set up, this
list may include:
• Contacts that you type directly into
Accession Communicator for Desktop
