11
FAQ
13. Tamper Alarm
Doorbell
Power in DC+(12V)(Red)
Antenna
Doorbell Relay COM(Gray)
Net RJ45(
Orange&White)
Lock
Doorbell Relay NO(White)
Net RJ45(
Orange)
Net RJ45(
Green&White)
Net RJ45(
Green)
Lock Relay COM(Yellow)
Lock Relay NO(Purple)
Power in DC-(12V)(Black)
Door phone
power supply
Lock Power
supply
Doorbell
Power supply
1
2
3
6
4
5
7
8
(DC12V 500mA)
When the thief open the device, it will have siren alarm, and your phone will receive
alarm too.
(
The tamper alarm will be last for 1 min.)
A:
Q1.
Why I can’t scan QR code?
Device should have ‘Di,Di,Di,Di….’ Sound to notice user scanning Wifi QR code. If device have
no 'Di.Di.Di.Di....' sound means the device is not normal. User should press the reset button for
5 seconds until hear ‘KING’ and scan after hearing the 'Di.Di.Di.Di....' notice sound.
Device is designed not able to scan QR code for 2 times. If want to change Wifi in another place,
user should press the reset button for 5 seconds until hear ‘KING’ and scan after hearing the
'Di.Di.Di.Di....' notice sound.
If device is connected with RJ45 net cable, it can’t scan QR code, user should remove net cable
and scan QR code.
Maybe you are using 5Ghz WIFI, device don’t support 5Ghz WIFI,user should use 2.4GHz WIFI
to connect.
Maybe your router is using WPA2-PSK (TKIP) or WPA-PSK/WPA2-PSK(TKIP)encrypt mode.
Device don’t support WPA2-PSK (TKIP) and WPA-PSK/WPA2-PSK(TKIP)encrypt mode, user
should change to other encrypt modes like WPA-PSK
(
AES),
WPA2-PSK(AES),
WPA-
PSK(TKIP), WPA-PSK/WPA2-PSK(AES)or WEP.
1,
2,
3,
4,
5,
Why I can't receive push notification ring on my phone?
Q2.
A:
Make sure app's ‘Device->Settings->Alarm Settings->Receive alarm message’is enable.
Make sure the app is running at phone's background, and you haven't force stopped the app in
phone's appliction manager.
Make sure you had chosen ‘OK’to allow app to send you notification when you first install the
app. Or check your phone's notification center to enable receiving app's notification.
If 2 mobile phones use the same account ID to login at the same time, only 1 mobile phone can
receive the push notification alarm ring. So if use 2 mobile phones to connect the device, user
should register 2 different account IDs for the 2 mobile phones.
1,
2,
3,
4,
Why some times after I received push notification ring on mobile phone, it takes too long time to
connect to video or fail to connect to video?
It is possibly because your mobile phone is using 3G network and at that place the 3G network
Q3.
A:
