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1. 12 EXAMPLE 8, RUSH HOUR MESSAGE AND MUSIC ON HOLD
L1 has a type 50 ( delayed answer, tranfer) and the answer delay is 5 and the transfer
number is 18. L1 is connected to an extention that ring parallel to operator, whose number is
18. L2 has type128, continous message. It gives music on hold to an extention continously.
If the operator 18 do not answer within apx 25s the system answer “ Our swich board is
busy. Please hold on.” and the call is transferred to operator till she can answer the call.
During night time the line 1 can give immediate answer and night message. The queuing to
the operator stops when the ISDN line releases the line when caller hangs up.
EXAMPLE : Siemens 100 PABX sends DTMF after *53 command. Extention number here is
43.
PROGRAMMING
Switch is placed into Programming state. Line 1 is called with 43. Megavoice answers and
gives voice guide. The system programming may start.
Line set up.
50
1 50 1#, 50
1 48 2#, 50
1 48
3#, 50
1 48 4
#.
52 1 1 1#, 52 1 3 2#, 52 1 5 3#, 52 1 7 4#
56 1 18# , 18 is the extention of the operator.
57 1 5#, There is a 5x5 s delayed answer
Line 2 is set up.
50 2 128 1#, 50 2 128 2#, 502 128 3#, 502 128 4#, All modes has MOH.
66# . Setup is stored
Message 1,2 and 3 are recorded.
Erase old recording with 1 m# command.
Record new message m with 2 m # using telephone. The music may be entered with line
interface also.
Check the recordings with play back 3 m # command.
Msg 1 = Day rush hour, line 1. “Our switch board is busy. Please hold on . “
Msg 2 = Music on hold, Continous music in all mode.
Msg 3 = Night information message “ Our switchbourd is open … . Please call again.“
Msg 5 = Vacation message “ During Xmas time our office is open .... “
The mode switch is placed into Day mode. The line is hung up.
Test the installation.
1.11 EXAMPLE 7, PREANSWER
Line 1 has type 48 , target transfer number is 9 and and extention number is 207. L1
answers “ This is … company, please hold on” and transfers the call to operator, 9. During
night time the L1 answers with night message 3 “Our office hours are”. Line 2 has type 128
and it acts as a music on hold source.
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MEGAVOICE 2000 V.3.1 MANUAL V.2000-09-20
