DUERR-NDT CR 43 NDT, Installation And Operating Instructions Manual

Page: 28 / 36

28
9000-608-21/30 2013/10/21
Troubleshooting
18. Tips for Operators and Technicians
Any repairs above and beyond routine maintenance must be carried out by suitably qualified
personnel or one of our service technicians.
Before starting repairs or opening the appliance unplug at the mains and remove all
power, remove the mains plug from the plug socket.
18.1 Unit fault
Problem Possible cause Solution
1. CR 43 does not
switch on
• No supply voltage • Check the mains cable and all
connections
• Check the main fuse box to build-
ing
• Switch-on button defective • Inform your service technician
2. CR 43 switches
off after a short
period
• Mains cable not properly plugged
in
• Check the mains cable and all
connections
• Hardware defective • Inform your service technician
• Mains supply voltage too low • Check the supply voltage
3. Status or operat-
ing LED does not
light up
• LED defective • Inform your service technician
4. Loud noises during
operation after
switching on
• If the noises persist longer
than 30 seconds, then the
radiation deflector is defective
• Inform your service technician
5. Software does not
recognise the CR
43
• CR 43 is not switched on • Switch on CR 43
• Connecting cable between CR 43
and network loose
• Check the network cable
• PC does not recognise connec-
tion to CR 43
• Driver not installed or inactive
• Check the network cable
• Check IP addresses
• Hardware fault • Inform your service technician
6. Appliance does
not react
• CR 43 has not yet completed
boot procedure • The appliance takes approx 20-
30 seconds to boot after switch-
ing on
Repeat the procedure again after
this time
• CR 43 is blocked by the firewall • Enable the ports for the appliance
in the firewall
EN