62
OTHER TYPE OF PROBLEMS
SYMPTOM
POSSIBLE CAUSE
SOLUTION
See
pag.
the gate opens but
does not close and
photocells are not
installed
photocells bridge do not make
contact or has been removed
re-place the photocell’s bridge that keeps closed the photocell contact on your electronic board.
and check the contact face properly.
the gate opens
but does not close
and photocells are
installed
error in connecting/wiring the
photocells
Check that you are using compatible photocells to your electronic board model ( note low con-
sumption photocell model 7120 are only compatible with electronic board CTH44 & CTH48.
Check the photocells wiring: it could be incorrect . Check the wires are not interrupted.
36-37
photocells are not aligned
Check that the fococells are correctly aligned
photocells are dirty inside or
outside
Open the photocells and check that there is no dirt or insects inside them. Clean the photocells,
but mantain them aligned.
both doors open,
but only one clo-
ses;
relay stucked
contact Ducati’s after sale service for under warranty or out of warranty repair
una sola anta apre
completamente
ma la seconda
non effettua alcun
movimento
relay stucked
contact Ducati’s after sale service for under warranty or out of warranty repair
one door comple-
tely open but the
second does not
perform any move-
ment
you commanded the pedestrian
opening cycle ( only one wing
M1 opens partially)
use another remote control button to control the full cycle opening
the gate opens but
stops the move-
ment before the
mechanical stop
Wrong motor power/ obstacle
sensitivness Adjustment
increase the power by turning the potentiometer clockwise to increase the power and reduce the
obstacle detection sensitiveness
the leaf is moving
too fast and slams
on the setback
Not ideal actuator’s pfixing posi-
tion on the pillar ( measures A &
B) are not the ideal ones)
change the position of the fixing brackets by choosing a location which results in an increased
use of the piston stroke.
With CTH48 card template regulate the beginning of the slowdown to a smooth stop of the move-
ment on the mechanical stop. For large gate wings you couls evaluate to add an electrolock.
6-8
Qualsiasi altro
problema o malfun-
zionamento
To be analyzed with Ducati tec-
nicians first
send an e-mail to info@ducatihome and describing your problem. It is important to indicate
your gate opener model or at least your motor + electronic board model and date of purchase.
