26
27
TROUBLESHOOTING
IMPORTANT: FAILURE TO DESCALE AND CLEAN YOUR MACHINE WILL
INVALIDATE YOUR GUARANTEE.
TEST
RESULT
SOLUTION(S)
NO COFFEE FLOWING FROM BREWHEAD
THE TAMP TEST
Dispense water through
the brewhead with the cup
filter in place. Ensure
NO
coffee is in the filter.
If you see no water after
7 seconds
STOP
the test .
No water
1. Water tank is not correctly seated in position.
Locate water tank (see page 8, fig 1).
Water
flow
improves
1. The showerhead and cup filter may be
blocked. Clean showerhead and cup filter (see
page 16-17). You may also need to descale the
machine (see page 19).
2. You may be tamping too hard.
LIGHTLY
‘tamp’ the coffee grounds (see page
9, fig 5).
3. The cup filter is blocked because the coffee
grind is too fine.
Ensure you are using setting 3-5 on the Dualit
coffee grinder or use a pre-ground coffee
suitable for espresso machines. Clean the cup
filter (see page 17, fig 4).
4. There is too much coffee in the cup filter.
Use the measuring spoon (see page 9, fig 4).
POSSIBLE CAUSE(S)
SOLUTION(S)
NO STEAM FLOWING FROM STEAM WAND
1. Water tank is not correctly seated in
position.
1. Locate water tank (see page 8, fig 1).
2. Steam wand is blocked.
2.1. Clean steam wand (see page 17-18, fig 5-9).
2.2. Descale (see page 19).
2.3. If you are unable to unblock your steam
wand then contact Dualit on 01293 652 500 for
advice or spare parts.
COFFEE LEAKING FROM THE BREWHEAD
1. Dried coffee on the gasket.
1. Clean gasket (see page 17, fig 3).
2. ESE pod or capsules not seated
correctly.
2. Check the capsule is in place. If using ESE
pod, tuck the tab under (see page 12, fig 4-5).
3. Blocked brewhead.
3. Clean showerhead (see page 17, fig 3).
4. Damaged brewhead gasket.
4. To obtain a new gasket contact the Dualit
customer helpline on +44 (0)1293 652 500
(09:00 to 17:00 Monday to Friday).
TO REPLACE FUSE,
REMOVE SILVER LABEL
TO ACCESS SCREW.
POSSIBLE CAUSE(S)
SOLUTION(S)
WATER DRIPPING FROM THE BREWHEAD WHEN STEAMING
1. Excess water in the brewhead is left
over from previous operation.
1. This is not cause for concern. This will
automatically stop when the machine has
finished steaming.
MY MACHINE IS MAKING A LOUD AND CONTINUOUS PUMPING NOISE
1. Water tank is not correctly seated in
position.
1. Locate water tank (see page 8, fig 1).
2. Water tank is empty.
2. Fill water tank (see page 8, fig 1).
MY MACHINE HAS STOPPED DURING USE
1. Water tank is empty.
1. To prevent an air lock firstly remove the
filter holder. Fill water tank (see page 8, fig 1).
Your machine is now ready to extract your next
coffee.
MY MACHINE IS NOT WORKING
THE LIGHTS ARE OFF AND THE MACHINE CEASES TO OPERATE
1. Fuse may have failed.
1. Check and replace the fuse.
2. Contact the Dualit customer helpline on
+44 (0)1293 652 500 (09:00 to 17:00 Monday
to Friday).
MY MACHINE IS NOT DISPENSING CORRECT AMOUNT OF COFFEE OR TEA
1. The flow of the coffee is too long/short.
1. For your desired amount of coffee, let the
machine run for longer if flow is too short/stop
machine earlier if flow is too long.
STEAM IS VENTING FROM THE DRIP TRAY
1. Water is being purged through the
machine to reduce operating temperature
ready for the next coffee
1. This is not cause for concern. This will
automatically stop when the machine has
finished purging.
MY COFFEE OR TEA IS NOT HOT ENOUGH
1. Filter holder is not pre-heated.
1. Prime machine. (see page 8).
2. Cup or mug is not pre-warmed.
2. Warm cup (see page 8). You can also place
your cups warm on the cup warming plate.
