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Problem
Cause
Action
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There is no mobile device connected to the head unit
Pair and or connect a mobile device to the head unit as
described on page
67
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Bluetooth function is not active on the head unit
Activate Bluetooth function as described on page
66
Bluetooth function is not active on the mobile device
Refer to the owner's manual of your mobile device
A mobile device is already connected to the head
unit. This head unit can only be connected to one
device at a time
Disconnect current mobile device first, then connect
desired mobile device
The time limit for pairing the mobile device has
been reached
Pair the mobile device within 60 seconds
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The Connect function is set to Manual. When the
Connect function is set to Manual, the head unit will
not connect to any mobile device automatically
Set Connect function to Auto as described on page
66
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Volume is turned down
Increase the volume during the ringing process
MUTE function is activated on the head unit
Press MUTE to cancel the mute function and resume
audio
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Possible road noise or interior interference
Close all open windows and turn off any fans or A/C
Microphone opening on the front panel is obstructed
Clear any obstacles in front of microphone opening
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Audio is routed to the mobile device
Press Transfer to allow audio from the phone to be
heard through the speakers
Volume is turned down
Increase the volume
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Bluetooth MIC is set to external, but no external mic
is connected
Set Bluetooth MIC to internal as described on page 66,
or install and connect external mic as described on
page 7
%XTERNALMICISCONNECTEDTOTHEWRONGINPUTBLUE
3.5mm connector
#ONNECTEXTERNALMICTOTHECORRECTBLACK MM
connector
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Auto Answer function is set to On
Set Auto Answer function to Off as described on page
66
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The calling mobile device is not set to send the
Caller ID or, the service is not available
Some devices may not communicate or work properly
with this head unit