6
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TROUBLESHOOTING
WARNING:
Always turn off dispenser and unplug from power outlet before inspecting or starting
any maintenance.
WATER IS LEAKING
• Bottle may have a puncture or crack. Remove and install new bottle.
• The no-spill bottle was loaded with the cap removed.
WATER DOES NOT FLOW FROM DISPENSER
• Make sure bottle is not empty; if empty, replace bottle.
• Make sure to push down on faucet handles fully.
• Inspect to see if there is a pinhole in the bottle; if so, replace bottle.
• Remove bottle from dispenser. Dispense two cups of water. Place the bottle back on the dispenser.
WATER TASTES BAD
• Dispenser may need to be cleaned (see CLEANING AND SANITIZING).
WATER NOT HOT OR COLD ENOUGH
• Check to make sure dispenser is plugged in and the switch is turned on.
• A fuse may be blown or the circuit breaker may be tripped; if needed, replace fuse or reset breaker.
• Dispenser may be placed in direct sunlight or may be too close to a heat source; try moving dispenser into a cool shaded area.
DISPENSER IS NOISY
• Make sure the dispenser is on a level floor or counter strong enough to support it when fully loaded.
• It is normal for the bottle to make a gurgling noise as water fills the tank.
• It is normal for the dispenser or water bottle to shake when the cooling system cycles off.
PARTICLES FLOATING IN WATER
• Dispenser may need to be cleaned (see CLEANING AND SANITIZING).
• Always ensure label is fully removed from bottle cap before placing on dispenser.
• Call your water service provider if problem persists.
DISPENSER NEEDS TO BE STORED
• Always drain water completely from dispenser before shipping or storing.
TO PROPERLY DISPOSE OF YOUR DISPENSER
• Your old dispenser may have used a regulated refrigerant in its cooling system. These refrigerants are believed to harm
stratospheric ozone. If you are throwing away your old dispenser, make sure the refrigerant is removed and recovered for proper
disposal by an EPA-certified technician. If you intentionally release this refrigerant, you can be subject to fines and imprisonment
under provisions of environmental legislation.
WARNING:
The Limited 1-Year Warranty and Underwriters’ Laboratory and CE listings for the dispensers are
invalidated if any alterations, modifications, or use or misuse in combination with any other machines
or devices is deemed to be the source of any claim. See warranty document for complete terms and
conditions. DS Services of America, Inc. accepts no liability (including for bodily injury) resulting from any
alterations, misuse, neglect, accidents, improper installations or repairs. The appliance is not intended
for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge without supervision by a person responsible for their safety.
IMPORTANT:
The customer acknowledges that water, like other liquids, can cause damage to surfaces.
The customer takes full responsibility for placing the dispenser within a residence or business
and acknowledges that failure to address drips, leaks or spillages is at the customer’s risk.
©2020 DS Services of America, Inc.
