Troubleshooting
Dräger DrugTest 5000 Test System
21
4
Troubleshooting
The following table describes possible faults and system messages.
If problems occur during use of the unit that are not listed in the following table or that cannot be resolved by following the listed
corrective measures, contact Dräger Services or a Dräger authorized service organisation.
4.1
Warnings and error messages on the display
Warnings and error messages are displayed in plain text. Follow any instructions associated with warnings and error messages.
Faults
Cause
Remedy
No screen display within 10 seconds after
switching on the unit
Battery discharged and no external
power supply connected
Connect battery charging power supply
unit and establish mains power supply.
Acoustic warning signal and display of the
message
Close door
The door of the Analyzer was opened
during analysis
Close Analyzer door.
Acoustic warning signal and display of the
message
Remove test cassette
During the automatic self test a test
cassette was found in the unit
Open Analyzer door, remove test
cassette and close door again.
Smoke development / pungent smell
Wrong battery charging power supply
unit used.
Use supplied battery charging power
supply unit.
Contact Dräger if the problem persists.
Error
Code
Description
Corrective Action
Text on Screen
10500
System test not successful.
Measurement is not possible
Detailed inspection is necessary to find
error -> Service is required. Please
contact your service representative.
Faults occurred during the system test of
the device. Measurement not possible!
Please carry out maintenance.
10517
System test not successful.
Measurement is not possible
Detailed inspection is necessary to find
error -> Service is required. Please
contact your service representative.
Faults occurred during the system test of
the device.Measurement not possible!
Please carry out maintenance.
10518
Barcode reading: Barcode
data not readable or barcode
missing
Please use new test cassette.
Faults occurred when reading the
barcode. Measurement has been
cancelled. Remove cassette and cartridge
and close the door.
10548
System test: Internal standard
value out of limits
Check internal standard (change internal
standard) -> Service is required. Please
contact your service representative
Measurement has been cancelled.
Remove cassette and cartridge and close
the door.
10552
Invalid measurement
Invalid results occurred. Please perform a
retest with a new, unused test kit. Make
sure the instrument is on a flat, even
surface.
Invalid –
Partially Incomplete Analysis
One or more substances were notfully
determinable.
Invalid results are due to failed internal
quality processes.
Individual invalid results do not invalidate
any other test result.
10800
10801
10802
10803
10804
10805
10806
Battery charge is too low
Charge battery. If error still appears a
new battery may be required.
Rechargeable battery is completely
depleted. Device will be switched off.
10808
Calibration data is corrupted
Update software. If error persists, rebuild
database
An error has occurred when checking the
device's calibration data.
Please switch off the device.
10811
Low Battery warning
Charge battery
Rechargeable battery is completely
depleted.
Connect mains adaptor or switch off
device.