28
GB
• 3) Problems of installation
and functioning
• •
Please
read the manual
carefully fi rst of all
and pay at-
tention to the indicated assem-
bly or installing instructions.
• • Your dealer should be the
fi rst contact person
because
he knows his products best and
also knows possible problems.
• • In case of function pro-
blems with an article,
please
check at fi rst whether there is
an obvious material defect. The
quality system in our factory
reduces malfunctions of new
appliances to almost zero.
Handling procedures for return shipments (RMA) - Details for all returns !
Dear customer
we hope that you will rejoice in the ordered articles. Just in case that you are not entirely contented as an
exeption, please follow the procedures specified below.This enabling us to ensure a quick and smooth
handling of the return shipment.
Form of complaint:
Please absolutely respect for all returns!
• • Please add the available
RMA-voucher
always
completely fi lled out
together with an
invoice copy
to the return shipment! Do not stick it on the goods or on the packaging.
We do not accept the return
shipment without these papers.
• • Not prepaid parcels
will be refused
and returned to Sender! Please always ask for the
RMA-No
. for the
cheapest return.
• •
Please pay attention that
the goods have to be sent back
without visible marks of use
in the
origi-
nal scope of delivery and in original packing.
• • We recommend to use an
additional solid and break-proof covering box
which should be padded
out with styrofoam, paper or similar. Transport damages as a result of faulty packing are for the sender‘s
account.
• 2) Faulty goods
• • The implied warrenty pe-
riod is 2 years.Please contact
your dealer in case of
faulty or
wrong articles or missing ac-
cessories.
He will discuss with
you the individual case and try
for immediate and customer-
friendly solution.
• • For
economic returns
wi-
thin Germany you will get an
RMA-number from the ma-
nufacturer.
• •
All returns have to be in the
original packing of the goods
with corresponding accesso-
ries.
Please repack the goods
to avoid damages. In case of
wrong delivery, please do not
use this article !
•
• 1) Transport damage
• • Please check the content of
your parcel immediately and
advise the forwarding compa-
ny of a claim (parcel service/
freight forwarder)
• • Do not use damaged goods!
• • Ask the forwarder
for a
written acknowledgement of
the damages.
• • Report the claim promptly
by phone to your dealer.
He
will discuss with you how to act
in this case.
• • If the transport box has
been damaged, please use an
additional covering box. Do
not forget to add the
acknow-
ledgement of the damage of
the forwarding company !
Summary of Contents for Sunsky 400
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