18
GB
3) Problems of installation
and functioning
•
Please
read the manual ca-
refully
fi rst of all
and pay
attention to the indicated as-
sembly or installing instruc-
tions.
• Your dealer should be the
fi rst contact person
becau-
se he knows his products
best and also knows possible
problems.
• In case of function problems
with an article,
please check
at fi rst whether there is an
obvious material defect. The
quality system in our factory
reduces malfunctions of new
appliances to almost zero.
Handling procedures for return shipments (RMA) - Details for all returns !
Dear customer
we hope that you will rejoice in the ordered articles. Just in case that you are not entirely contented as an
exeption, please follow the procedures specified below.This enabling us to ensure a quick and smooth
handling of the return shipment.
Form of complaint:
Please absolutely respect for all returns!
• Please add the available
RMA-voucher
always
completely
fi lled out
together with an
invoice
copy
to the return
shipment! Do not stick it on the goods or on the packaging.
We do not accept
the return shipment without these papers.
• Not prepaid parcels
will be refused
and returned to Sender! Please always ask for the
RMA-No
.
for the cheapest return.
•
Please pay attention that
the goods have to be sent back
without visible marks of use
in the
original scope of delivery and in original packing.
• We recommend to use an
additional solid and break-proof covering box
which should be pad-
ded out with styrofoam, paper or similar. Transport damages as a result of faulty packing are for the
sender‘s account.
2) Faulty goods
• The implied warrenty period is
2 years.Please contact your
dealer in case of
faulty or
wrong articles or missing
accessories.
He will discuss
with you the individual case
and try for immediate and
customer-friendly solution.
• For
economic returns
within
Germany you will get an
RMA-number from the ma-
nufacturer.
•
All returns have to be in the
original packing of the
goods with corresponding
accessories.
Please repack
the goods to avoid damages.
In case of wrong delivery, ple-
ase do not use this article !
1) Transport damage
• Please check the content of
your parcel immediately and
advise the forwarding compa-
ny of a claim (parcel service/
freight forwarder)
• Do not use damaged goods!
• Ask the forwarder
for a writ-
ten acknowledgement of
the damages.
• Report the claim promptly
by phone to your dealer.
He will discuss with you how
to act in this case.
• If the transport box has been
damaged, please use an ad-
ditional covering box. Do
not forget to add the
acknow-
ledgement of the damage of
the forwarding company !