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Section 8. Troubleshooting
General Problem Resolution
Problem
What to Do or Check
Weight reading will not repeat or
scale does not return to zero when
weight is removed.
Person or object other than that being
weighed is touching the scale.
Verify that there is nothing caught in or
interfering with the platform.
Scale overloads before scale
capacity is reached.
Verify scale calibration is correct. If
problem persists, recalibrate the scale.
Scale will not come to zero when the
ZERO button is pressed.
Make sure that the scale is stabilizing
(Motion annunciator is off). After pressing
the ZERO button, the scale should zero as
soon as it becomes stable.
Weight readings are not correct.
Verify the scale calibration with an
accurate set of test weights. If the
readings are not correct, recalibrate.
Be sure the platform is on a flat surface
and all four feet are touching the floor.
Scale drifts off zero.
Check for air currents and/or vibration
around the scale.
Scale shuts itself off or will not turn
on.
Press the ZERO button to turn on the
indicator.
Check that new batteries are installed
properly in the battery tray.
If using an AC adapter, confirm that it is
firmly plugged into a functioning wall
outlet.
Verify the connector at the rear of the
indicator is properly installed.
