Table 4: Error messages (continued)
Error message
More information
Issue type
Unable to connect to the
meeting. The connection to
conference service timed out.
While looking up the meeting
information, the connection to the
conference service timed out. Try again.
If the problem persists, there is likely a
problem with the networking setup or
conditions.
Network
Leaving meeting issue
There was an issue leaving the
meeting. Contact your IT
administrator regarding this
issue.
There was a problem closing the
connection with the conference service.
This usually has no ill effect, but if the
problem persists, it can indicate an
incorrect networking setup or
conditions.
Network
Meeting connection issue
There was an issue muting your
phone. Try again. Contact your
IT administrator if this issue
persists.
There was an issue reporting the phone
mute status to the conference service.
Trying again will probably correct the
issue. If the problem persists, it can
indicate a problem with the networking
setup or conditions.
Network
The meeting connection was
lost. Try joining again.
Contact your IT administrator
regarding this issue.
There was an unrecoverable issue with
the connection to the conference
service. Issue should be reported to the
PGi support team.
Network
There was an issue connecting
to the meeting. Contact your
IT administrator if this issue
persists.
There was an issue communicating
meeting changes to the conference
service. Trying again will probably correct
the issue. If the problem persists, it can
indicate a problem with the networking
setup or conditions.
Network
Connection timeout
There was an issue with the
meeting connection. The
meeting information may not be
updated. Contact your IT
administrator if this issue
persists.
The phone is only partially connected to
the conference service, so the meeting
information may not be updated.
Restarting the call should address the
connectivity issue. If the problem
persists, there is likely a problem with
the networking setup or conditions.
Network
There was an issue muting all
participants. Try again.
Contact your IT administrator
if this issue persists.
There was an issue requesting that all
participants be muted by the conference
service. Trying again will probably correct
the issue. If the problem persists, it can
indicate a problem with the networking
setup or conditions.
Network
4.2 Viewing information about the iMeet conferencing
app
You can view information about the iMeet conferencing app, such as the version number of the
conferencing app or the loading status.
Troubleshooting
Dolby Conference Phone version 4.1 Configuration Guide for iMeet
5 October 2018
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