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Dolby Digital BT MeetMe, Configuration Manual

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Dolby Digital BT MeetMe Configuration Manual Download Page 20

5 Troubleshooting configuration

issues

There are several ways you can try to diagnose system issues before escalating to BT
support. You can try making a diagnostic call, or troubleshoot an issue based on the error
message.

•

Making a diagnostic call

•

Error messages

•

BT MeetMe with Dolby Voice conference call issues

5.1 Making a diagnostic call

You can use the web interface to make a diagnostic call.

Prerequisites

This feature is available only for Dolby Conference Phone 3.0 or later.

About this task

Note: 

Starting with release 3.0, the Dolby Conference Phone supports failover during

the meeting join process for BT MeetMe with Dolby Voice. Refer to the application
programming interface (API) documentation for those details.

Procedure

1. From the 

Tools

 tab, click 

Diagnostics

.

Troubleshooting configuration issues

Dolby Conference Phone version 3.1 configuration guide for BT MeetMe with Dolby Voice
22 February 2017

20

Summary of Contents for BT MeetMe

Page 1: ...Dolby Conference Phone Configuration guide for BT MeetMe with Dolby Voice Version 3 1 22 February 2017...

Page 2: ...Dolby Advanced Audio Dolby Atmos Dolby Audio Dolby Cinema Dolby Digital Plus Dolby Digital Plus Advanced Audio Dolby Digital Plus Home Theater Dolby Home Theater Dolby Theatre Dolby Vision Dolby Voic...

Page 3: ...0 Setting the phone display name 14 2 11 Activating a phone with a PIN 15 3 Updating credentials and certificates 16 3 1 Updating 802 1x authentication credentials 16 3 2 Uploading a new device certif...

Page 4: ...vice on page 18 explains how to deactivate the conferencing service Troubleshooting configuration issues on page 20 explains how to resolve problems with the Dolby Conference Phone Related information...

Page 5: ...patibility relationships between the various Dolby Voice products 1 3 BT Conferencing support Read the Dolby Conference Phone administrator s guide for a more complete description of anything mentione...

Page 6: ...will be required for the phone to access the LAN and acquire an IP address if LAN authentication is in place NTP server 1 Required Required for the phone to have the correct date and time Can be an I...

Page 7: ...ocedure 1 Plug in the phone If the customer network is already set up with either Dynamic Host Configuration Protocol DHCP option 66 or Domain Name System DNS SRV record the phone automatically detect...

Page 8: ...before you accept the server certificate 2 4 Opening the phone web interface Enter the phone IP address in your web browser to open the phone web interface Prerequisites You must have a network connec...

Page 9: ...re the Dolby Conference Phone for either Conferencing mode or Dual mode About this task Conferencing mode Use if you plan on using your phone with BT MeetMe with Dolby Voice only Dual mode Use if you...

Page 10: ...for Operation Mode In Dual mode the home screen appears as shown in this figure 2 6 Configuring You must specify servers in the network settings so that the phone displays the correct date and time Pr...

Page 11: ...2 Click the to open the NTP section Configuration procedures Dolby Conference Phone version 3 1 configuration guide for BT MeetMe with Dolby Voice 22 February 2017 11...

Page 12: ...Dolby Conference Phone administrator s guide The following information is required Attributes Description Proxy server address IP address or fully qualified hostname for example proxy01 prd mycompany...

Page 13: ...ation about the voice and data VLAN settings for your organization The table describes the information that is required Attributes Description Voice and data VLAN Determine whether there are separate...

Page 14: ...in the required firewall settings section 4 The Dolby Conference Phone uses Hypertext Transfer Protocol Secure HTTPS to access https my webjoin com for authentication so make sure this can pass throug...

Page 15: ...ks you to enter a PIN you can do so with either the phone Web interface or the touch screen About this task Note The system administrator can enter the PIN and activate a phone remotely by using a pro...

Page 16: ...tap this sequence Administrative Settings 2 Enter the administrator password and tap Enter 3 Select Network Configuration 802 1x 3 2 Uploading a new device certificate You can change the device certif...

Page 17: ...certificates on your system Results When the upload is complete the number of certificates uploaded is displayed Updating credentials and certificates Dolby Conference Phone version 3 1 configuration...

Page 18: ...d the phone no longer accepts a BT MeetMe with Dolby Voice chairperson or participant passcode until it is activated again About this task Here are a few tips about running the diagnostic shell The sh...

Page 19: ...can find in the General settings screen on the phone touch panel The default administrative password for the phone is 1739 2 At the shell prompt enter the deactivateBTService command Deactivating the...

Page 20: ...web interface to make a diagnostic call Prerequisites This feature is available only for Dolby Conference Phone 3 0 or later About this task Note Starting with release 3 0 the Dolby Conference Phone...

Page 21: ...ence The chairperson tried to dial out to another participant and does not have permission to do so Dial out failed on the call control system The chairperson tried to dial out to another participant...

Page 22: ...act the BT Conferencing administrator Please enter your Activation PIN 400 The activation PIN must be entered to activate the phone This Activation PIN is not valid with this phone Please check and re...

Page 23: ...e screen check the network status by going to Settings and then About Status IP network An unknown network error has occurred Consult with the IT department of your local organization On the phone use...

Page 24: ...sscode and email address that the user provided Meeting not found with combination of provided passcode and phone Error code 981 The BT Conferencing service could not find the meeting using just the p...

Page 25: ...cannot start or join a conference The message Unable to find meeting displays The possible reasons for the failure are The user entered the wrong passcode The user entered an email address that does...

Page 26: ...ce certificate expiry date and if the error persists contact BT Temporary network failure 956 and Unknown network failure 957 Check network connection between your network and BT and if the error pers...

Page 27: ...978 Unknown error 979 Meeting not found with provided passcode and email 980 Meeting not found with combination of provided passcode and phone 981 Service error too many request redirects 982 Service...

Page 28: ...ication LAN Local area network LLDP Link Layer Discovery Protocol A vendor neutral link layer protocol for Ethernet network devices such as switches routers and wireless LAN access points to announce...

Page 29: ...et protocol that enables a web browser to automatically connect to a cache server or proxy server location in a network to retrieve stored web pages more quickly by than leaving the network to request...

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