Error message
What administrator should do
Please enter valid email
address.
The chairperson or participant has entered an invalid
email address. Verify and try again.
Phone cannot connect to the
tunnel server (Error code:
902)
Contact the BT Conferencing administrator.
Phone cannot connect to the
SIP server (Error code: 903)
Contact the BT Conferencing administrator.
Email required to join this
meeting (Error code: 975)
The user needs to provide their valid email address in
addition to the passcode in order to join the meeting.
The provided email address
is invalid (Error code: 976)
The email address provided by the user is not a valid
email address for use with the BT Conferencing service.
The phone is not known to
the system (Error code: 977)
The phone is not registered with BT Conferencing service.
The phone is not active in
the system (Error code: 978)
The phone was deactivated by the BT Conferencing
service.
Unknown error (Error code:
979)
An unknown error occurred in the BT Conferencing
service.
Meeting not found with
provided passcode and email
(Error code: 980)
No meeting was found with the passcode and email
address that the user provided.
Meeting not found with
combination of provided
passcode and phone (Error
code: 981)
The BT Conferencing service could not find the meeting
using just the passcode and a registered phone. The
phone may be registered to a different user. Contact the
BT Conferencing administrator for more information.
Service error: too many
request redirects (Error
code: 982)
Contact the BT Conferencing administrator.
Service error: resource
unavailable (Error code:
983)
Contact the BT Conferencing administrator.
Unexpected error (Error
code: 984)
Contact the BT Conferencing administrator.
Phone is disabled by the
service provider
During the BT MeetMe with Dolby Voice activation
process, the phone encountered an error and the service
provider disabled the phone for activation. Contact the
BT Conferencing administrator.
The service encountered a
temporary error
There is an issue with the BT MeetMe with Dolby Voice
conferencing service. Ask the user to rejoin the meeting.
5.3 BT MeetMe with Dolby Voice conference call
issues
There are several possible solutions to issues with your BT MeetMe with Dolby Voice
conference call.
Troubleshooting configuration issues
Dolby Conference Phone version 3.1 configuration guide for BT MeetMe with Dolby Voice
22 February 2017
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