Error message
What administrator should do
The server has rejected the
connection request.
Check the configuration, especially
Dvms.Server.Address
,
to see if it is pointing to the right service. The default URL
is
https://my.webjoin.com/dolby/ws/rest/callcontrol
. If the
configuration is correct, this could be a BT service issue
that needs to be reported to the BT Conferencing
administrator.
The server has closed the
connection.
Check the configuration, especially
Dvms.Server.Address
,
to see if it is pointing to the right service. The default URL
is
https://my.webjoin.com/dolby/ws/rest/callcontrol
. If the
configuration is correct, this could be a BT service issue
that needs to be reported to the BT Conferencing
administrator.
Network timeout.
The phone cannot reach the server. Check with your local
organization’s IT department to make sure the network is
up and the firewall settings are correct.
The server cannot be found.
The phone cannot find the server IP through DNS. Check
with your local organization’s IT department to make
sure the network is up and the firewall settings are
correct.
The phone has canceled the
request due to a network
problem.
The BT Conferencing service is not responding to the
Dolby Conference Phone request. Contact the BT
Conferencing administrator.
The phone is experiencing a
temporary network failure.
Consult with the IT department of your local
organization. On the phone user interface home screen,
check the network status by going to
Settings
>
(…)
and then
About
>
Status
>
IP network
.
An unknown network error has
occurred.
Consult with the IT department of your local
organization. On the phone user interface home screen,
check the network status by going to
Settings
>
(…)
and then
About
>
Status
>
IP network
.
The connection to the proxy
server was refused.
Verify that the proxy port is provided correctly,
Dvms.Proxy.Port
.
The proxy server closed the
connection prematurely.
Consult with the IT department of your local
organization.
The proxy host name was not
found.
Consult with the IT department of your local
organization. Verify that the proxy server name provided
under
Dmvs.Proxy.Address
is correct or that the name can
be resolved through DNS.
The connection to the proxy
timed out.
Consult with the IT department of your local
organization. Verify that the proxy server name provided
under
Dmvs.Proxy.Address
is correct and that the proxy
server is up.
The proxy authentication
failed.
If the proxy server is configured for the phone to connect
to the BT Conferencing service, check whether the
credentials are provided correctly. The configuration
parameters are
Dvms.Proxy.User
and
Dvms.Proxy.Password
.
An unknown proxy‐related
problem has occurred.
Consult with the IT department of your local
organization.
Unknown network error
(text).
Contact the BT Conferencing administrator.
Invalid passcode.
The chairperson or participant has entered an invalid
passcode. Verify and try again.
Troubleshooting configuration issues
Dolby Conference Phone version 3.1 configuration guide for BT MeetMe with Dolby Voice
22 February 2017
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