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Troubleshooting Guide
1. My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on.
- Be sure the strap is on the dog tight enough so that both
contact points are touching the dog’s skin.
- The contact points may be too short for your dog’s
thick or long coat. To place an order for longer contact
points, please contact Dogtra or a Dogtra dealer. If you
are already using longer contact points, you may need
to trim the hair on the dog’s neck, so that both contact
points are touching the dog’s skin.
- The intensity level may be too low for your dog.
Increase the stimulation until the dog responds, usually
by a neck movement, head shaking, or looking over the
shoulders. The response may be very subtle.
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your dog’s. You may
need to try the unit on your fingertips where sensitivity
is higher and/or increase the stimulation level. Be sure
both contact points are touching both of your fingertips.
- The battery may be low, check the LED indicator light
on the transmitter and receiver/collar for battery life.
- If you have a full charge, and you have done all of the
above, your unit may need to be serviced. Please email
us at [email protected], or call customer service at
1-888-811-9111.
3. The transmitter has no range, or the stimulation is
weaker when my dog is farther away.
- Check to see if your fingers are touching the antenna,
as the range may decrease substantially.
