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WARRANTY AND REPAIR INFORMATION
2-Year Limited Lifetime Warranty
Dogtra Company provides the original purchaser with a 2-YEAR WARRANTY for the
175NCP, 180NCP, 200NCP Gold/C Series, 210NCP Series, 280NCP/C Series, 300M
Series, 1400NCP Series, 1500NCP Series, 1600NCP Series, 1700NCP Series, 1800NC
Series, 1900NCP/S Series, 2000T&B Series, 2200NCP Series, 2300NCP Series,
2500T&B Series, 3500NCP Series, SureStim Series, ARC Series, and the EDGE RT.
The warranty begins from the date of purchase. For the first two years, coverage is for
both Parts and Labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and batteries are covered
for the first year only. After the first two years, the Limited Lifetime Warranty covers
Parts only and does not cover Labor Fees and Accessories. All Shipping fees incurred,
the cost of Accessories after the first year, and Labor fees associated with out of warranty
repair work, are the customer’s responsibility. Labor fees will be variable depending on
the extent of the work required. The Limited Lifetime Warranty expires 5 years after a
model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to initiate repair
work under warranty. To register your Dogtra product, log onto our website at www.
dogtra.com
, click on the warranty registration link, and fill out the required information.
Registration must be completed within 30 days of purchase. If you do not have access
to a computer, you can call our toll free number at 1-888-811-9111, and one of our
customer service representatives will register the product for you. If you were unable to
register your product within 30 days of purchase, we will accept all products for repair
with a proof of purchase. We strongly recommend keeping the original receipt. If your
product is not registered and a proof of purchase is not available at the time of service,
Dogtra will estimate the age of the unit by the serial number. Serial number estimates
can differ from the actual purchase date. A serial number estimate is the only method of
determining an approximate date of purchase without product registration or a proof of
purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought secondhand or
as a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products purchased
from us after 30 days from the date of purchase.
Dogtra DOES NOT cover the cost of shipping outside of the Continental United States.
Issues of replacement and refunds on units purchased less than 30 days from an
authorized dealer must be addressed to the dealer directly. If the products purchased
from an authorized dealer are after 30 days from the date of purchase, please send the
units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by the
owner or dog, improper maintenance, and/or lost units. Any water damage on the Water
Resistant Transmitters of the 175NCP, 180NCP, 200NCP Series, 1400NCP Series,
1500NCP Series, and iQ Pet Series, and the Water Resistant Receivers of the RRS,
RRD, and RR Deluxe, will not be covered. All replacement costs for either the
transmitter or receiver will be the owner’s responsibility.
