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The warranty is void if the unit has been altered or an unauthorized person has damaged
the unit while attempting repair work.
Battery replacement by the customer during the first year of the 2-year Limited Lifetime
Warranty is not recommended. If the customer chooses to replace the batteries, any
damage to the unit during the change-out by the owner will void the warranty.
The removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide” in the Owner’s
Manual and call customer service at 1-888-811-9111, for technical support, before
sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition to Dogtra.
Dogtra is not responsible for loss of training time or inconvenience while the unit is
in for repair work. Dogtra does not provide loaner units or any form of compensation
during the repair period.
A copy of the sales receipt showing the purchase date may be required before warranty
work is initiated.
Please include a brief explanation outlining the problem and include your name, address,
city/state/zip code, daytime phone number, evening phone number, and email address.
Or you can visit our website at
www.dogtra.com for a service request form. If the repair
costs are not covered under warranty, we will call you for payment information and
authorization. For any questions concerning your Dogtra products, call us toll free at
1-888-811-9111, M-F 8:30AM - 4:00PM, Pacific Standard Time, or email us at
repair@
dogtra.com
for specific repair inquiries.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
The diagrams and representations in the manual may differ slightly from the actual product
depending on the model type.
