c.
To Re-Pair receivers see #6 above.
9.
What does the security key lock function do?
a.
The security lock button is located on the left side of the remote. It locks or unlocks the
remote. In the locked position it will prevent the remote from working and from shocking
your dog if a button on the front of the remote is accidentally pushed.
b.
Note that the locked position will lock the entire Remote Control keypad.
10.
How do I test the shock?
a.
Make sure the receiver and remote are charged.
b.
Adjust the static/shock level to about 10. (You should feel something at this level but it
won’t be too powerful).
c.
To adjust the shock level press and hold the “Level button” on the remote while
simultaneously rotating the ON/OFF knob on the top left.
d.
To test the shock both prongs must be in contact with the skin. (It is suggested to test on
your right forearm at about level 10).
e.
When both electrodes/prongs are in contact with your skin, make a quick press to the
shock button (orange button).
Don't hold down the button, and don't press it multiple
times, just one Click.
f.
You can adjust the level up to 15 or 20 if you don’t feel anything.
g.
If the shock is still not working you could try to reset the remote (#8) and re-pair the collar
(#6). Then try the above steps again.
11.
Shock Setting does not seem to work on my dog.
a.
Both electrodes (prongs) must be touched simultaneously for the shock to work.
b.
You may want to change the shock levels. Start at 30 or 40 and go up by 5 or 10 each time
when testing to see if it has an effect on your dog.
c.
If your dog has a thick undercoat you may need to separate the fur to make sure that both
electrodes are touching their skin.
d.
You may need to trim some of the fur to make sure your dog’s skin touches both prongs.
e.
You can also slightly wet the area as water helps to conduct the electric static.
12.
There is a delay between when I push the orange shock button and when the shock happens.
a.
When the battery is low there may be a delay with the shock function. Make sure the
remote and receiver are fully charged.
b.
Do not hold down the shock button. Try giving one quick press.
13.
Can I remove the metal prongs and just use the beep and vibrate settings?
a.
No. The metal prongs cannot/shouldn’t be removed. Removing them will cause the collar
to be ineffective.
b.
If you don't want to use Static/Shock you can set the “shock level” to the minimum.
c.
Silicone caps that come with the training collar can be placed on the prongs. This will
slightly lessen the strength of the shock through the prongs. (Extra or replacement silicone
caps can be purchased at):
https://www.amazon.com/DOG-CARE-Training-Replacement-
Caps
d.
Note: Both prongs need to be in contact with your dog’s skin for the shock to work.
e.
Note: The collar should not be worn for over 8 hours. You should often check the area
where the prongs contact your dog and make adjustments as necessary to avoid irritation.
