For shared user(s)
If the lost phone is a shared user of the lock, the owner
only has to remove the shared user from having access
to the lock to secure. The owner should:
1. Choose the lock from the lock list screen
2. Press the ‘Share’ option from the bottom menu
3. Press on the name of the shared users you would
like to delete
4. A new page will open (see left) with the shared
user’s details
5. Press the ‘Remove Access’ button (indicated by the
blue arrow, left)
We recommend to then change your account password;
details on changing your password can be found in the
Modify account or password section on page 27.
Other features
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