For loss, theft, malfunction, and inquiries while
overseas (24-hour reception)
From DOCOMO mobile phones
International call
access code for the
country you stay
-81-3-6832-6600*
(toll free)
* You are charged a call fee to Japan when calling from
a land-line phone, etc.
※ If you use SC-04E, you should dial the 81-3-
6832-6600 (to enter "+", touch and hold "0" key).
From land-line phone <Universal number>
Universal number
international prefi x
-8000120-0151*
* You might be charged a domestic call fee according
to the call rate for the country you stay.
※ For international call access codes for major countries
and universal number international prefi x, refer to
DOCOMO International Service website.
● If you lose your terminal or have it stolen, immediately
take the steps necessary for suspending the use of
terminal.
● If the terminal you purchased is damaged, bring your
terminal to a repair counter specifi ed by DOCOMO
after returning to Japan.
