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APPENDIX A
Troubleshooting
For error message on your topside control, see control reference from the Initial Start-up.
PROBLEM
PROBABLE CAUSE
REMEDY
GFCI trips (on startup) Improper or defective
wiring.
Electrician should inspect for
wiring mistakes.
GFCI trips
A) Ozone generator
defective.
Unplug from controller and
reset breaker to verify problem.
B) Unknown cause.
Unplug all components, then
plug in one at a time until
problem is identified.
C) Heater element burned
out.
Contact customer service.
System not operating A) System lockup.
Reset power source or GFCI.
B) Improper or defective
wiring.
Electrician should inspect for
wiring mistakes.
C) House circuit breaker
tripped to off position.
Reset circuit breaker.
GFCI tripped to off position. Reset GFCI. If still tripping,
Check installation guide for
proper wiring.
Controls
PROBLEM
PROBABLE CAUSE
REMEDY
System overheating,
shutdown
A) Restricted filter.
Clean filter overnight with filter
degreaser.
B) Water too low.
Fill water to fill line on filter door.
Control response
poor
A) Low water level.
Fill water to fill line on filter door.
B) Dirty filter.
Clean filter overnight with filter
degreaser.
C) Closed slice valves.
Remove service panels and
open slice valves.
Water won’t heat
A) Same suggestions as
system overheating
and poor control
response.
If problem persists, contact
customer service.
B) Improper or defective
wiring.
Electrician should inspect for
wiring mistakes.
