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OWNER’S MANUAL

Summary of Contents for LW 524

Page 1: ...A H E R I T A G E O F Q U A L I T Y OWNER S MANUAL ...

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Page 3: ...p Name Address City State Zip Phone Date Purchased Model Serial Dealer Name Service Tech Rep Serial Number Location The serial number for your spa is located near the filter area on the spa system pack or on the listing plate on the spa frame behind the front skirt panel It is a seven digit number on most models with the exception of Getaway Hot Tub models Getaway Hot Tub models start with R follo...

Page 4: ...le 22 23 Troubleshooting Guide 24 Regular Maintenance Procedures 25 30 Spa Troubleshooting Guide 31 32 Winterizing Storing Your Spa 33 Model Specifications 34 Installation Instructions 35 43 Site Preparation General Guidelines 35 37 Electrical Requirements 38 41 Configuration 1 38 39 Configuration 2 40 41 Initial Spa Setup 42 43 Operating Instructions 44 68 Spa Controls 120V Models 44 47 Spa Contr...

Page 5: ... concern The sign should be mounted with screws or another type of permanent fastener Additional or replacement signs can be obtained from your dealer or direct from the factory INTRODUCTION It s time to relax You now have your very own portable spa by Master Spas By fully understanding the operation of each of the features of your new Master Spa you will be assured of many years of hassle free ho...

Page 6: ...is unit to connect a minimum 6 AWG 13 302mm2 solid copper conductor between this unit and any metal equipment metal enclosures of electrical equipment metal water pipe or conduit within 5 feet 1 5m of the unit For cord connected convertible units DANGER Risk of injury a Replace damaged cord immediately b Do not bury cord c Connect to a grounded grounding type receptacle only For units intended for...

Page 7: ...ts ensure that children cannot use this spa unless they are supervised at all times DANGER Risk of Injury The suction fittings in this spa are sized to match the specific water flow created by the pump Should the need arise to replace the suction fittings or the pump be sure that the flow rates are compatible Never operate spa if the suction fittings are broken or missing Never replace a suction f...

Page 8: ...sing a spa since some medication may induce drowsiness while other medication may affect heart rate blood pressure and circulation For spas with a gas heater WARNING Risk of Suffocation This spa is equipped with a gas heater and is intended for outdoor use only unless proper ventilation can be provided for an indoor installation SAVE THESE INSTRUCTIONS HYPERTHERMIA Hyperthermia occurs when the int...

Page 9: ...entry and injuries WARNING People with infections sores or the like should not use the spa Warm and hot water temperatures may allow the growth of infectious bacteria if not properly disinfected CAUTION Safe temperatures for swimming or aquatic exercise is around 80 F 26 7 C CAUTION Risk of Electrical Shock Do not leave audio compartment open Audio CD controls are not to be operated while inside t...

Page 10: ...ans provided in the electric supply service panel with a continuous copper wire equivalent in size to the circuit conductors supplying this equipment At least two lugs marked Bonding Lugs are provided on the external surface or on the inside of the supply terminal box or compartment To reduce the risk of electric shock connect the local common bonding grid in the area of the spa to these terminals...

Page 11: ...T PAS UTILISER UNE CUVE DE RELAXATION WARNING TO AVOID INJURY EXERCISE CARE WHEN ENTERING OR EXITING THE SPA OR HOT TUB AVERTISSEMENT POUR ÉVITER DES BLESSURES USER DE PRUDENCE EN ENTRANT DANS UNE CUVE DE RELAXATION ET EN SORTANT WARNING DO NOT USE DRUGS OR ALCOHOL BEFORE OR DURING THE USE OF A SPA OR HOT TUB TO AVOID UNCONSCIOUSNESS AND POSSIBLE DROWNING AVERTISSEMENT POUR ÉVITER L ÉVANOUISSEMENT...

Page 12: ...Y IN ACCORDANCE WITH MANUFACTURER S INSTRUCTION ATTENTION LA TENEUR DE L EAU EN MATIÉRES DISSOUTES DOIT ÊTRE CONFORME AUX DIRECTIVES DU FABRICANT Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98 6 F 37 C The symptoms of hyperthermia include drowsiness lethargy and an increase in the internal temperature of the bod...

Page 13: ...ol Spa Code VGB Virginia Graeme Baker Pool and Spa Safety Act Certified by UL to UL 1563 ANSI APSP 6 Standard for Portable Spas ANSI APSP ICC 14 Standard for Portable Spa Energy Efficiency CEC Title 20 Appliance Efficiency Regulation CSA C22 2 No 218 1 Spas Hot Tubs and Associated Equipment CE EN 60335 2 60 Household and Similar Electrical Appliances Safety Particular Requirements for Whirlpool Ba...

Page 14: ...n suction is created at this fitting Users of the spa swim spa must be instructed not to come in contact with this fitting in such a way as to block its orifice If a user of the spa swim spa blocks this fitting with his her body serious personal injury or drowning may occur IMPORTANT SAFETY INSTRUCTIONS WARNING SUCTION ENTRAPMENT HAZARD Suction in suction outlets and or suction outlet covers which...

Page 15: ... immediately It is recommended that suction components be inspected at least monthly Replace the suction within 7 years from the installation date Contact your dealer or local service center for quoting and scheduling this required maintenance This is a mandated regulation and is not part of nor covered by the spa swim spa warranty NOTE Always review entire safety and maintenance information befor...

Page 16: ... to provide excellent massage to the feet 5 JET DIVERTER VALVE if equipped Located on the top flange of the spa this large valve physically diverts the flow of water from one group of jets to another Be sure that no sand or particles are brought into the spa as they will cause the diverter to seize up It is best to turn the diverter valve only when the pump is turned off 6 WATER FEATURE VALVE if e...

Page 17: ...ipped Select spa models may have an additional remote which allows the user to control the jet therapy while remaining in the seat if applicable By pressing the control one time you will activate the pump Press again for high speed and again to turn it off 11 EQUIPMENT ACCESS PANEL This is the skirt panel located below the Topside Control Panel This area houses the major ity of components responsi...

Page 18: ...s maximum jet action The main pump is controlled by the Jets or Jets I button on the Topside Control Panel 19 SECONDARY THERAPY PUMP if equipped This produces water flow through 1 to 2 groups or seats of jets in the spa The second pump operates similar to the main pump and is controlled by the Jets II or Aux button on the Topside Control Panel 20 THIRD THERAPY PUMP if equipped This produces water ...

Page 19: ... filter cartridge with a filter cleaner every 30 days and rinse the EcoPur cartridge with a hose to remove any buildup of containments Do not soak the EcoPur cartridge in filter cleaner If water appears to be visually cloudy dull or has an odor shock the spa water with 1 ounce of chlorine to remove excessive containments When cleaning filters be sure to never have the pumps including the circulati...

Page 20: ...uld shock your water once a week after heavy bather use or any time free chlorine levels test lower than total chlorine levels To do this either add oxi dizer non chlorine shock to burn off the chloramines or add extra chlorine to raise the chlo rine level above 8 ppm Oxidizer non chlorine shock acts by releasing oxygen in the water which serves a similar function as chlorine An advantage to using...

Page 21: ...e every 180 days Useful life may vary by usage and bather load 11 Defoamer A chemical used to temporarily reduce foaming Causes of foaming include body oils cosmetics lotions surface cleaners high pH or algae as well as other organic materials Low levels of calcium or sanitizer can also cause increased foaming Note that you may need to physically remove the foam and or drain all or part your water...

Page 22: ...es much quicker evaporation and also will cause minerals and metals to precipitate out of solution 3 Air Dust and other airborne contaminants are introduced into the spa 4 Environment The environment surrounding the spa can also impact the water quality Items such as pol len grass sand dirt lawn fertilizer airborne dust insects leaves and pets can all affect the water quality of the spa 5 Bathers ...

Page 23: ...a Free Chlorine level of 5 to 8 ppm on initial start up to begin sanitizing the spa water Bathers should not enter the spa until the chlorine levels drop below 5 0 ppm Always refer to the chemical manufacturers dosage recommendations listed on the container It is important not to add the chlorinating granules until the pH alkalinity and calcium hardness have been adjusted to their proper levels SP...

Page 24: ...rawn into the pumps causing unwarranted damage See the clean your filter elements in the maintenance section of this manual for more information EVERY 180 DAYS Drain and refill your spa with fresh water install a new EcoPur filter element clean the regular filter and repeat start up procedure The regular filter should be replaced at least once every year AFTER EACH USE Add non chlorine shock oxidi...

Page 25: ...requires that whatever is put into it have a pH as close to neutral as possible That is why only chemicals made for spas should be used Always refer to the chemical manufactures dosage rec ommendations listed on the container SPECIAL NOTE We recommend a minimum level of 2 0 ppm residual free chlorine be maintained in spa water Always refer to the chemical manufacturer s dosage recommendations list...

Page 26: ...t BROWN WATER High iron or manganese level Use a sequestering agent FOAMING High levels of body oils lotions soap etc Add small amount of defoamer an enzyme product and check water chemistry Low calcium hardness Use a calcium hardness increaser Unbalanced water chemistry Test and adjust chemistry levels EYE OR SKIN IRRITATION Unsanitary water Adjust water chemistry according to testing results Tot...

Page 27: ...ent area behind the front skirt panel Figure 1 Figure 1 Figure 1 1 Step 1 Remove the front skirt panel by removing its panel screws The drain will be located inside the equipment bay see Figure 1 Figure 1 1 Step 2 To start the flow of water with this drain assembly remove the cap twist the face counterclockwise and pull out slightly on the face A garden hose can be attached to the end of the drain...

Page 28: ...ial for clean water but they also extend the life of the spa equipment Your filter elements should be cleaned on a regular basis at least once a month on average with normal usage With heavy use poor water quality and or high dissolved solid content in water the filters may need to be cleaned more often Turn off the spa before servicing filters Never leave to the spa running when removing the filt...

Page 29: ...rn Filters Counterclockwise to Remove Filter Weir with Top Access Pull Up to Remove Floater Assembly Turn Filters Counterclockwise to Remove Vane Teleweir Filter Housing Remove Basket Twist Lock Ring Counterclockwise to Remove Floater Turn Filters Counterclockwise to Remove Telescoping Filter Housing ...

Page 30: ...R FLOW JETS In order to keep your Laminar Flow Jets operating properly follow these instructions in sequence Turn off Laminar Flow Jets Remove outer ring by turning face counter clockwise Remove internal Jet insert with a pair of needle nose pliers Clean plastic filter at the back of the Jet insert so all holes are free of debris Reinstall Jet insert and outer ring NOTE These maintenance procedure...

Page 31: ...y consumption and will cause spa water to heat more rapidly Water loss and chemical usage will also be reduced Be sure to lock down all straps on the cover after each use Do not allow spa to sit uncovered in direct sunlight This may cause damage to exposed surfaces of spa and possible discoloration of spa fittings Periodically hose off both sides of spa cover for maximum life of cover See cover ma...

Page 32: ...g on the surface when exposed to oxygen This coating can be damaged by abrasive materials such as steel wool sand paper and other cleaning materials that are abrasive Chlorine salts sulfides or other rusting metals can also erode this thin coating exposing the metal to corrosion The best defense to combat corrosion on stainless steel components in your spa is make sure that it is kept clean and fr...

Page 33: ...in a weather proof box close to the spa but no closer than 5 ft If the spa does not respond or the GFCI breaker continues to trip contact your local Master Spas dealer or service company PUMP S DO NOT OPERATE 1 Press the Jets button on your control panel If you hear the pumps trying to operate A Check that all the slice valves are open B Pump may need to be primed C Check that the air controls are...

Page 34: ...d be displaying a message indicating why it can t heat Check the control panel for diagnostic messages Refer to Spa Control Section titled System Related Messages Follow steps to alleviate message 5 Check the control panel for light indicator Wait a reasonable amount of time at least 1 hour to see if the water temperature is rising 6 Reset power to the spa at GFCI breaker 7 If spa is still not hea...

Page 35: ...rom entering it and check the spa periodically to be sure no water is entering and accumulating Spa covers are great insulator but will allow some precip itation to enter the spa For this reason it is highly advised to also cover the spa with a water tight tarp while winterized It is beneficial to keep the spa cover slightly gapped off the acrylic shell while winterized to allow air flow in to the...

Page 36: ...figured from factory See appropriate Electrical Requirements section for further details 2 Total bather capacity in spa The number of bathers in spa should never exceed indicated seating capacity Depending on spa size water level and bather displacement full seating capacity may not be achievable Do not allow additional bathers to enter if bather displacement results in water levels overflowing or...

Page 37: ...that your surface is adequate for supporting a spa All sides of the spa must be accessible for regular maintenance or in the event that service is needed Periodical maintenance checks require entry into the equipment bay When possible it is wise planning for the future to leave 3 feet of access to all sides of the spa in the event your spa requires maintenance Your spa warranty does not cover the ...

Page 38: ...nts Do not backfill with sand gravel or earth Doing so will void the warranty Plan for complete drainage so that water accumulation drains away from the spa perimeter and standing water never reaches the electrical equipment Plan for appropriate ventilation to remove moisture accumulation and prevent equipment overheat Provide a minimum of 3 feet service area around the perimeter of the unit Site ...

Page 39: ...37 DO NOT DIVE SITE PREPARATION GENERAL GUIDELINES 102 DO NOT DIVE ...

Page 40: ...stems utilizing no ground IT or TN C grounding Be sure to have a licensed electrician examine and ensure proper grounding is provided All equip ment packs are wired for 120 VAC only The only electrical supply for your spa must include a 15 AMP switch or circuit breaker to open all nongrounded supply conductors to comply with section 422 20 of the National Electrical Code The disconnect must be rea...

Page 41: ... hot L1 white neutral N and ground will be connected to the spa control system terminals for this 120V configuration MAIN ELECTRICAL PANEL HOUSE DEDICATED 120V 15A WALL RECEPTACLE CONFIGURATION 1 120V 15A SERVICE DEDICATED WHT BLK GND WHT BLK GND Key WHT White Neutral BLK Black Hot Line 1 RED Red Hot Line 2 GND Ground ELECTRICAL REQUIREMENTS Configuration 1 120V 15A Service ...

Page 42: ...C grounding Be sure to have a licensed electrician examine and ensure proper grounding is pro vided All Master Spas equipment packs are wired for 240 VAC only The electrical service for your spa must include a 50 AMP switch or circuit breaker to open all non grounded supply conductors to comply with section 422 20 of the National Electrical Code The disconnect must be readily accessible to the spa...

Page 43: ...PANEL HOUSE Key WHT White Neutral BLK Black Hot Line 1 RED Red Hot Line 2 GND Ground WHT BLK GND RED RED WHT GND BLK Refer to wiring diagram inside spa control system for proper power connection to terminals GND RED BLK WHT RED GND BLK WHT WHT 50 50A TEST ELECTRICAL REQUIREMENTS Configuration 2 240V 50A GFCI ...

Page 44: ... Each pump has 2 unions and the heater has 2 unions A newly delivered spa may have loose unions caused in transporting the spa Check that all slice valves are open in the up position The slice valves may become closed during transportation of the spa 4 Fill spa at least 1 above the filters or to the minimum water level indication located near the filter area We recommend filling the spa through th...

Page 45: ... charges may apply To relieve an airlock situation loosen the pump union on the discharge of the pump This pump union is indicated by an arrow in the picture below Water should leak out of the union once the air has been removed Tighten the union and test the pump for proper opera tion Repeat this process if needed Airlock Pump Union Slice Valve 8 Adjust water chemistry according to the instructio...

Page 46: ...ress the Warm or Cool button Temperature setting is accomplished by pressing Warm repeatedly to increase the temperature or Cool repeatedly to decrease the temperature After three seconds the LCD will stop flashing and display the current spa temperature JETS Press the Jets button to turn Pump 1 on shift between low and high speed if applicable and to turn it off If left running the pump will turn...

Page 47: ...y solid when temperature is not current and will alternate with temperature when temperature is current if the heat pump or Pump 1 has ran within the last 30 minutes PRESET FILTER CYCLES The first filter cycle begins 6 minutes after the spa is energized The second filter cycle begins 12 hours later Filter duration is programmable for 2 4 6 8 hours or for continuous filtration indi cated by FC The ...

Page 48: ...e spa has shut down One of the sen sors has detected that the spa water is 110 F 43 C DO NOT ENTER THE WATER Remove the spa cover and allow water to cool At 107 F 42 C the spa should automatically reset If spa does not reset shut off the power to the spa and call your dealer or service organiza tion Ice Potential freeze con dition detected No action required The pump s will automati cally activate...

Page 49: ...d make sure all jets in spa are in their full open position If problem persists contact your dealer or service organization Persistent low flow prob lems Displays on the fifth occurrence of mes sage within 24 hours Heater is shut down but other spa functions continue to run normally Follow action required for message Heating capability of the spa will not reset auto matically you may press any but...

Page 50: ...essing the LIGHT button while the numbers are flashing will enter the menus The menus can be exited with certain button presses Or simply waiting for several seconds will return the panel operation to normal Main Screen SET While the Temperature is still flashing press Light SET RANGE READY RANGE FLTR1 Main Screen READY RANGE FLTR1 READY SET Waiting Several Seconds in the Main Menu will allow the ...

Page 51: ...igh speed Also push the Pump 2 or AUX button if you have a 2nd pump to turn it on The pumps will now be running in high speed to facilitate prim ing If the pumps have not primed after 2 minutes and water is not flowing from the jets in the spa do not allow the pumps to continue to run Turn off the pumps and repeat the process NOTE Turning the power off and back on again will initiate a new pump pr...

Page 52: ... Pump 1 low and the ozone generator will run during filtration On 24 hour circulation systems the ozone will run with the 24 hour circulation pump The system is factory programmed with two filter cycles that will run 10 minutes after power up The filter duration is programmable At the start of each filter cycle Pump 2 if there is one will run briefly to purge its plumbing to maintain good water qu...

Page 53: ... will cause the temperature to change in one direction e g UP After allowing the display to stop flashing pressing the TEMP button will cause the temperature to flash and then the next press will change the temperature in the opposite direction e g DOWN The temperature can be set between 80 F 26 C and 104 F 40 C PRESS AND HOLD If a temperature button is pressed WARM Up COOL Down or single TEMP and...

Page 54: ...he set temperature most likely to happen in warm climates or if the set temperature is decreased below the current water temp to meet this condition If the spa is configured for 24 hour circula tion the heater pump runs continuously Since the heater pump is always running the spa will maintain set temperature and heat as needed in Ready Mode without polling In Rest Mode the spa will only heat to s...

Page 55: ...length in hours SET FLTR12 While the Temperature is still flashing press Light repeatedly until FLTR appears in the LCD SET RANGE Main Screen READY RANGE FLTR12 Main Screen READY RANGE FLTR12 Waiting Several Seconds Reverts to Original Setting To Set If Filter Cycle 2 is enabled Filter 12 will appear in the LCD If Filter is disabled Filter 1 will appear PURGE CYCLES In order to maintain sanitary c...

Page 56: ... Mode The 24 hour Circulation Pump will run by itself when Priming Mode is exited WATER TEMPERATURE IS UNKNOWN After the pump has been running for 1 minute the temperature will be displayed TOO COLD FREEZE PROTECTION A potential freeze condition has been detected and all pumps are activated All pumps are on for at least 4 minutes after the potential freeze condition has ended In some cases pumps m...

Page 57: ...and restart heater See Flow Related Checks below HEATER IS TOO HOT One of the water temp sensors has detected 118 F 47 8 C in the heater and the spa is shut down You must press any button to reset when water is below 108 F 42 2 C See Flow Related Checks below A RESET MESSAGE MAY APPEAR WITH OTHER MESSAGES Some errors may require power to be removed and restored FLOW RELATED CHECKS Check filters fo...

Page 58: ... out of sync for more than 1 hour Call for service SENSOR FAILURE SENSOR A SENSOR B A temperature sensor or sensor circuit has failed Call for service This message can be reset from the topside panel with any button press NO COMMUNICATIONS The control panel is not receiving communication from the System Call for service F OR C IS REPLACED BY T The Control System is in Test Mode Call for service Sp...

Page 59: ... system has been running normally for a period of time MEMORY FAILURE CLOCK ERROR Contact your dealer or service organization CONFIGURATION ERROR SPA WILL NOT START UP Contact your dealer or service organization A PUMP APPEARS TO BE STUCK ON Water may be overheated POWER DOWN THE SPA DO NOT ENTER THE WATER Contact your dealer or service organization A PUMP APPEARS TO HAVE BEEN STUCK ON WHEN SPA WA...

Page 60: ...58 DO NOT DIVE Spa Controls Pump Diagrams LW 524 Pump 1 Air Control Pump 1 REV 012018 ...

Page 61: ...59 DO NOT DIVE Spa Controls Pump Diagrams LW 715 Pump 1 REV 012018 Pump 1 Air Control ...

Page 62: ...60 DO NOT DIVE Spa Controls Pump Diagrams LW 730L Pump 1 Pump 1 Pump 1 Air Control Pump 1 Air Control REV 012018 ...

Page 63: ...61 DO NOT DIVE Spa Controls Pump Diagrams LW enterprise Pump 1 Pump 2 Pump 2 Pump 1 Air Control Pump 2 Air Control REV 012018 ...

Page 64: ...62 DO NOT DIVE Spa Controls Pump Diagrams LW INspire Pump 2 Pump 2 Pump 1 Pump 2 Air Control Pump 1 Air Control REV 012018 ...

Page 65: ...63 DO NOT DIVE Spa Controls Pump Diagrams LW INtrepid Pump 1 Pump 2 Pump 1 Air Control Pump 2 Air Control Rev 0 Original drawing reset for 2018 12 19 17 REV 012018 ...

Page 66: ...HELD REMOTE CONTROL SYNCHRONIZING The remote should already be paired from the factory but if you need to synchronize the remote follow the steps below 1 Make sure BlueCube Media Player is powered ON red LED 2 Put the remote within 20 inches 0 5 meter of the BlueCube Media Player 3 Press and hold MODE PAIR MODE on remote control untiI the LCD shows Pairing in Progress Release the button 4 Within 2...

Page 67: ... Press and hold No function Press once Listen to FM preset station 1 Press and hold Set preset FM station 1 2 Press once No function Press and hold No function Press once Listen to FM preset station 2 Press and hold Set preset FM station 2 3 Press once No function Press and hold No function Press once Listen to FM preset station 3 Press and hold Set preset FM station 3 EXT Trigger Press once No fu...

Page 68: ...g file 5 Press and hold FAST REWIND FAST FORWARD buttons to fast forward fast rewind the song file 6 Previous next track and volume up down can be controlled directly from your Bluetooth device or directly from the BlueCube Media Player remote control BLUETOOTH MULTI LINK A second Bluetooth device can pair to the BlueCube Media Player even when it has been paired to another Bluetooth device The se...

Page 69: ...ek another station 2 Press once FAST REWIND FAST FORWARD to 0 05kHz or 0 05kHz to the frequency SAVING RADIO CHANNEL TO MEMORY To save the current frequency to memory press and hold the or for more than 2 seconds The station will be stored into relevant button LISTENING TO SAVED RADIO MEMORY Press the or preset button once to listen to the station stored in that button ADJUST VOLUME LEVEL 1 Press ...

Page 70: ...t 3 In the audio menu press and hold AUDIO AUDIO to save and exit the audio menu back to the original mode If you have chosen preset equalizer Rock Classic or Pop the previous Bass Treble settings will be overridden VIRTUAL BASS VBASS Virtual Bass VBass boosts the bass of the audio signal using the latest DSP technology and is particularly useful when used with very small speakers to create percei...

Page 71: ...er Group Wi Fi Spa Control App This app is available for Apple or Android devices Please refer to the Balboa Water Group website and mobile device app for operation infor mation http www balboawater com bwa Note WiFi Module is not available for all spa models If this options was not added from the factory see your Master Spas dealer for further details and compatibility ...

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Page 76: ...warranty Your dealer is an independent business person or company and not an employee or agent of Master Spas LLC We cannot and do not accept any responsibility or liability for any other representations statements or contracts made by any dealer beyond the provisions of our written limited warranty POP18LWOM Rev 201802 Customer Support www masterspas com resources 6927 Lincoln Parkway Fort Wayne ...

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