Dish Network ViP 211k, User Manual

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Reference
88
Troubleshooting Tables
015
• You may have just plugged in the
receiver, and it is acquiring the
satellite signal. Or, the receiver
may have temporarily lost the
signal.
• Wait a few minutes to see if the message is removed. Make
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
• Check that the Signal Strength bar in the Point Dish screen is
green and displays the word Locked, as described on
page 83. If not, contact your installer to re-aim the satellite
dish.
018
• The receiver may not be
connected to an active telephone
line.
• You must connect the receiver to an active telephone
connection at all times. If you install two or more receivers,
you must connect each receiver to an active telephone
connection at all times.
• Call the Customer Service Center at 1-800-333-DISH (3474)
for help checking the credit limit and/or to get authorization to
make a purchase.
022
• The receiver may not yet have
been electronically linked with the
system, via the satellite signal.
The satellite dish may have
moved so that it is no longer
picking up the satellite signal. The
cable connections may have
loosened or have moisture inside.
There may be an interruption of
the satellite signal.
• If you have authorized the receiver, wait a few minutes to see
if the message is removed. Make sure that all required cables
are in place, and check that all cable connections are tight and
dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
• Check that the Signal Strength bar in the Point Dish screen is
green and displays the word Locked, as described on
page 83. If not, contact your installer to re-aim the satellite
dish. If you have not authorized the receiver, call the
Customer Service Center at 1-800-333-DISH (3474) for help.
026
• The receiver may have
temporarily lost the satellite
signal.
• Wait a few minutes to see if the message is removed. Make
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
• Check that the Signal Strength bar in the Point Dish screen is
green and displays the word Locked, as described on
page 83. If not, contact your installer to re-aim the satellite
dish.
028
• The receiver may need to get new
software before you can use it to
order Pay-Per-View programs.
• Turn the receiver off. Doing this allows the receiver to
“download” new software via the satellite signal. The
download may take several minutes; do not disturb or unplug
the receiver during this time. When the download is done, you
will be able to use it to order Pay-Per-View programs.
059
• You may have tried to close an
installation menu without having
done the Check Switch test.
• If your setup includes a multi-dish switch, you must run the
Check Switch test as described on page 83.
060
• You may have aimed the satellite
dish at one satellite, but selected
the option for another satellite on
the Point Dish screen.
• Make sure that you have selected the option for the right
satellite on the Point Dish screen, as described on page 83.
• Make sure that the cable(s) for the satellite you have selected
are connected to the LNBF that receives signals from that
satellite. Re-aim the satellite dish at the right satellite.
061
• You may have set up the receiver
to accept a transmission (a
“download”) of the latest
operating software via the
satellite signal.
• It is very important for the receiver to get the latest operating
software, so let the receiver do so. The “download” may take
several minutes. Do not disturb or unplug the receiver during
this time.
Message Numbers
Number Possible Reason What to Do