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HomePlug
Troubleshooting
1. Ensure the HomePlug-to-Ethernet adapter is plugged firmly into the electrical outlet. The
adapter should not be plugged into a GFI electrical outlet.
2. Verify the HomePlug-to-Ethernet adapter is not plugged into a switched outlet.
3. If a surge protector is used for either the satellite receiver or the HomePlug-to-Ethernet
adapter, a surge protector that is approved for use with HomePlug devices must be used,
and the adapter and receiver must be plugged into the HomePlug outlet.
4. Dimmers for home lighting can interfere with HomePlug. It is not recommended to use
dimmers on the same circuit as HomePlug equipment.
5. Verify the Ethernet cable is “clicked in” on the adapter’s
E
THERNET
port and the
E
THERNET
port on the router.
6. Try connecting the Ethernet cable to a different
E
THERNET
port on the router/switch.
A program that I
downloaded
disappeared from
the My Rentals list
- If you began viewing the program, the rental period may have expired.
- Programs that are downloaded but not viewed will remain on the My Rentals list for a
limited time period. After that time period, the program automatically expires and is
deleted from the My Rentals list.
- Someone else in the household may have deleted the program from the My Rentals list.
I am unable to
start downloading
a program
1. The satellite receiver must have satellite signal to begin a new download. If you have
received an error message such as “Acquiring Satellite Signal” or “Satellite Signal has
been lost”, your signal loss issue needs to be resolved before you can download programs.
Refer to tech.dishnetwork.com for signal loss troubleshooting steps.
2. If your receiver has satellite signal but you are still unable to download movies, refer to
the troubleshooting steps
Connection status on Network Setup screen is Not Connected, or
Error 789 is received when DISH Theater or New Releases is selected
on page 14.
The DISH
Theater, New
Releases, or After
Hours options
have no content
listed
The DISH Network server providing the content may be experiencing a temporary
interruption. Wait approximately 30 minutes, then try accessing these options to see if
content is listed.
Description
Procedure
Summary of Contents for Home Network
Page 1: ...Installation Instructions Home Network TM...
Page 18: ...156342...
