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Troubleshooting and Device Codes

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ROUBLESHOOTING

ABLES

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EMOTE

ONTROL

EVICE

ODES

Reference 381.fm Page 81 Thursday, May 21, 2009 6:24 PM

Summary of Contents for DISH 381

Page 1: ...TM 172487...

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Page 3: ...uch changes Please send comments or questions about this User Guide to Technical Publications EchoStar Technologies Corporation 90 Inverness Circle East Englewood Colorado 80112 Email techpubs echosta...

Page 4: ...USING THE BROWSE BANNER 19 USING SEARCH TO FIND A PROGRAM 20 FINDING A PROGRAM BY ITS THEME 21 4 Pay Per View BUYING A PAY PER VIEW PROGRAM 24 REVIEWING PAY PER VIEW PURCHASES 24 5 Favorites Lists WH...

Page 5: ...6 SENDING DISCRETE POWER ON AND OFF 58 10 Receiver Customization USING CALLER ID 60 CHANGING LANGUAGES 61 USING CLOSED CAPTIONING 61 USING DOLBY SURROUND SOUND 62 CHANGING THE PROGRAM GUIDE ORDER 64 C...

Page 6: ...oes not fit into your outlet consult an electrician for replacement of the obso lete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and...

Page 7: ...imes as this can damage the hard drive Unplug the receiver from the AC power outlet before cleaning If you have the receiver turned on and need to move it be sure to unplug the receiver and let it sit...

Page 8: ...troduction What you ll find in this chapter WELCOME HOW TO USE THIS GUIDE ABOUT YOUR DISH NETWORK ACCOUNT WATCHING TV NOW ADDITIONAL SERVICES ABOUT SATELLITE TV RECEPTION WHY CONNECT TO A PHONE LINE C...

Page 9: ...nd Remote Control explains the basic features of your system and how to use the remote control front panel buttons and back panel connections Chapter 3 Finding Programs to Watch describes how to chang...

Page 10: ...to learn something quickly These instructions are numbered left to right as shown in the sample below Instructions that are written out are helpful if you d like to learn more about a feature or func...

Page 11: ...pen the Main Menu and then select Customer Service Call DISH Network at 1 800 333 DISH 3474 WATCHING TV NOW This tour shows you the simplest ways to change channels on your receiver When you are done...

Page 12: ...ITE TV RECEPTION Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming This type of orbit enables the satellites to stay aligned over on...

Page 13: ...ite the programs will reappear This is an unavoidable natural event for all television involving the use of satellites and has an adverse effect on many program providers WHY CONNECT TO A PHONE LINE Y...

Page 14: ...ver Receiver and Remote Control What you ll find in this chapter REMOTE CONTROL SATELLITE RECEIVER FRONT PANEL SATELLITE RECEIVER BACK PANEL USING THE MENUS USING TEXT FIELDS Chapter 2 381 fm Page 7 T...

Page 15: ...on t mix batteries of different kinds Alkaline batteries last longer 1 Press down on the top of the battery cover and slide the cover off 2 Take out all of the old batteries 3 Put four new batteries i...

Page 16: ...Receiver and Remote Control 9 Remote Control Remote Control Buttons Chapter 2 381 fm Page 9 Thursday May 21 2009 5 52 PM...

Page 17: ...Chapter 2 10 Remote Control See page 49 for instructions to program the remote to control your TV Chapter 2 381 fm Page 10 Thursday May 21 2009 5 52 PM...

Page 18: ...Receiver and Remote Control 11 Remote Control See page 49 for instructions to program the remote to control your VCR or DVD Player Chapter 2 381 fm Page 11 Thursday May 21 2009 5 52 PM...

Page 19: ...Chapter 2 12 Satellite Receiver Front Panel SATELLITE RECEIVER FRONT PANEL SATELLITE RECEIVER BACK PANEL Chapter 2 381 fm Page 12 Thursday May 21 2009 5 52 PM...

Page 20: ...T ARROW to display the Browse Banner To close a menu and return to watching a program press VIEW TV Highlighting Menu Options To highlight a menu option use the remote control ARROWS to move the on sc...

Page 21: ...me If you select another choice your previous choice is deselected A multiple choice list allows you to select more than one choice at one time If you select another choice your previous choice s stay...

Page 22: ...board Select the characters you want Using the Number Pad Use the letters above the NUMBER PAD on the remote control while the highlight is in the field For example when looking for the channel and ti...

Page 23: ...ntally changing the channel or input on your TV by programming the remote in Limited Mode see page 49 QUESTIONS Why doesn t my remote control work Make sure the remote control is in the right mode see...

Page 24: ...ch You ll find the following information in this chapter CHANGING CHANNELS USING THE PROGRAM GUIDE USING THE BROWSE BANNER USING SEARCH TO FIND A PROGRAM FINDING A PROGRAM BY ITS THEME Chapter 3 381 f...

Page 25: ...t the RCA audio and video inputs as sub channels of Channel 0 Select Channel 0 from the Program Guide and then select either Input 1 or Input 2 USING THE PROGRAM GUIDE You can use the Program Guide to...

Page 26: ...want to skip forward or backward in the schedule and then press the RIGHT LEFT ARROW to move forward or back in the schedule The Program Guide shows the number of hours USING THE BROWSE BANNER Use the...

Page 27: ...ch keywords that you enter You can search for events two ways Select Title to search for the words that appear in the title of a program Select Info to search for words that are in the program descrip...

Page 28: ...e just movies or just sports You can then quickly list programs based on that theme and choose the program you want If you select a program that is on now the receiver tunes to that program If you cho...

Page 29: ...my favorite channels You can set up a Favorites List as described on page 28 Why are some of my channels missing You may have locked or hidden the channels See Chapter 6 Locks on page 31 for informat...

Page 30: ...23 Order and Watch Pay Per Views Pay Per View What you ll find in this chapter BUYING A PAY PER VIEW PROGRAM REVIEWING PAY PER VIEW PURCHASES Chapter 4 381 fm Page 23 Thursday May 21 2009 6 03 PM...

Page 31: ...same program for each receiver but you pay for the program only once However replays of programs are separate events BUYING A PAY PER VIEW PROGRAM Note Once you confirm an order for a Pay Per View pro...

Page 32: ...he event online at dishnetwork com ppv Will I be charged more than once for ordering the same Pay Per View on two or more receivers If you re using the remote control you won t be charged more than on...

Page 33: ...Chapter 4 26 Notes Notes Chapter 4 381 fm Page 26 Thursday May 21 2009 6 03 PM...

Page 34: ...orites Lists Favorites Lists What you ll find in this chapter WHAT ARE FAVORITES LISTS CREATING OR CHANGING FAVORITES LISTS NAMING FAVORITES LISTS USING FAVORITES LISTS Chapter 5 381 fm Page 27 Thursd...

Page 35: ...tains all the channels in your subscription You cannot make any changes to the All Sub list except by changing your subscription Each Favorites List has a unique color in the Program Guide You can giv...

Page 36: ...e same name Pressing GUIDE to switch Favorites Lists works only if you have added channels to the Favor ites List If you have not created a Favorites List pressing GUIDE switches the receiver between...

Page 37: ...Chapter 5 30 Notes Notes Chapter 5 381 fm Page 30 Thursday May 21 2009 6 04 PM...

Page 38: ...CREATING OR CHANGING A PASSWORD LOCKING AND UNLOCKING YOUR RECEIVER CREATING OR CHANGING RATINGS LOCKS CREATING OR CHANGING CHANNEL LOCKS LOCKING OR UNLOCKING PAY PER VIEW CHANNELS HIDING ADULT CONTEN...

Page 39: ...ssword you can access the locked item or open the Locks menu If you exit a locked item or close the Locks menu you must enter the password to access the item again Locking the receiver is a two step p...

Page 40: ...is section whenever you set any lock on your receiver CREATING OR CHANGING RATINGS LOCKS You can lock programs based on Motion Picture Association of America MPAA ratings PG PG 13 etc and expanded rat...

Page 41: ...ol NUMBER PAD You also can lock individual Pay Per View channels by using channel locks The locks use the ratings that the original program providers assigned to the programs The actual content of the...

Page 42: ...lt channels It also prevents anyone from choosing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD LOCKING OR UNLOCKING THE FRONT PANEL This lock keeps anyone from using...

Page 43: ...k PG 13 rated programs then all programs with the R NC 17 and NR AO ratings are also locked QUESTIONS Why didn t a lock I set take effect You have to lock the receiver for any lock you set to take eff...

Page 44: ...37 Interacting with Your TV Interactive TV What you ll find in this chapter DISHHOME CUSTOMER SUPPORT Chapter 7 381 fm Page 37 Thursday May 21 2009 6 08 PM...

Page 45: ...ture of your satellite TV receiver is Customer Support This menu provides convenient access to your DISH Network account to review your statement pay your bill upgrade programming and more Make sure y...

Page 46: ...ng Timers Timers What you ll find in this chapter TIMERS USING THE TIMERS LIST SETTING UP A QUICK RECORD SETTING UP A MANUAL TIMER DELETING A TIMER OVERLAPPING TIMERS Chapter 8 381 fm Page 39 Thursday...

Page 47: ...wing of the event Use this setting to record to a portable media device Connect the device to the receiver s RCA Outputs see page 12 Be sure to read the guide that came with the device for setup and r...

Page 48: ...ver is off when a timer is scheduled the receiver will VCR Turn on to record the event Make sure you have your VCR turned on and a tape inserted when using this type of timer Auto Ext Turn on for the...

Page 49: ...creen instructions Just make sure your VCR is on and has a tape inserted SETTING UP AN AUTOMATIC TIMER You can create an automatic timer for a future event The following instructions explain the simpl...

Page 50: ...Press MENU and select Timers then Create Select the Timer Frequency and Type See page 40 for details on Timer Frequency and Types Select the desired channel date start time and end time and then Crea...

Page 51: ...must delete or edit one of the timers TIPS It s very important to leave the receiver enabled to receive updates By doing this the receiver can have the latest software and Program Guide information If...

Page 52: ...mote Control Remote Control Setup What you ll find in this chapter IMPROVING RECEIVER CONTROL CONTROLLING OTHER COMPONENTS RECOVER BUTTON TEACHING ANOTHER REMOTE CONTROL Chapter 9 381 fm Page 45 Thurs...

Page 53: ...the Remote Address Write down the address shown 2 Press and hold SAT on your remote control for about three seconds until all of the mode buttons light up and then let go of SAT 3 Use the NUMBER PAD...

Page 54: ...mber of times as the address number for example three flashes means address 3 Confirming Remote Control Operation Complete the following to make sure the remote operates the receiver 1 Make sure the r...

Page 55: ...gle Place the UHF antenna outside the entertainment center by using a coaxial cable to connect the antenna to the receiver Try moving the receiver to other locations Move any nearby over the air anten...

Page 56: ...er an audio amplifier or a second DISH Network satellite receiver to set the remote to the right mode for the device To change the mode press the button for the device you want the remote to control T...

Page 57: ...t panel buttons or its remote control 2 Find the brand name of the device in the tables starting on page 93 If the brand isn t listed see Setting Up Using Device Codes Scan on page 51 3 Press and hold...

Page 58: ...ome other buttons to make sure they work If the code works for other buttons stop here Sometimes POWER works when other buttons don t 10 If the code doesn t work redo steps 3 through 9 with another de...

Page 59: ...ode in the memory to see if it can turn off your device When the device turns off you have found a code that might work Note The mode button for the device will flash rapidly eight times when you ve s...

Page 60: ...The first group of flashes tells you what the AUX mode controls A quick flash zero before the three digit code is for a TV one regular flash is for a VCR and two flashes is for a tuner or amplifier Fo...

Page 61: ...e instead of the TV volume Be sure to set up the remote to control a device in AUX mode before using this feature Controlling the Amplifier s Volume 1 Press and hold AUX for four seconds and then let...

Page 62: ...annels or video inputs to try to get you back to watching satellite programming This procedure works only if you have accidentally changed the TV channel or video input It does not recover lost satell...

Page 63: ...this procedure TEACHING ANOTHER REMOTE CONTROL Your DISH Network receiver can pass certain functions through from the original receiver remote to another remote Although most learning remotes are com...

Page 64: ...ne button at a time on your DISH Network remote while pressing the button to be taught on the universal learning remote at the same time Repeat this process for each button you want to be taught to th...

Page 65: ...the other To use discrete power commands complete the following TIPS If you don t want to accidentally change channels on your TV or VCR try programming the remote control in Limited Mode as describe...

Page 66: ...What you ll find in this chapter USING CALLER ID CHANGING LANGUAGES USING CLOSED CAPTIONING USING DOLBY SURROUND SOUND CHANGING THE PROGRAM GUIDE ORDER CHANGING THE GUIDE DISPLAY RESETTING TO FACTORY...

Page 67: ...the receiver and that the Caller ID feature is enabled Caller ID Screens When you receive a call you will see a Caller ID popup screen You can select OK to eliminate the message If you do nothing it...

Page 68: ...d on in the receiver closed captioning is displayed by the receiver through the DISH DVI and YPbPr outputs for each format The RCA and S VIDEO receiver outputs provide closed captioning information in...

Page 69: ...e Caption Opacity Choose from Provider Transparent see through Translucent semi see through Solid and Flashing Reset CC Defaults USING DOLBY SURROUND SOUND Dolby Digital gives you the capability to en...

Page 70: ...t decode Dolby Digital signals Dolby Digital PCM Select this option only if the stereo system or amplifier can decode both Dolby Digital and Linear PCM signals The audio output is also dependent on wh...

Page 71: ...or in ascending order with the highest channel number at the bottom Note If you do not set a channel order the Program Guide lists the channels in descending order CHANGING THE GUIDE DISPLAY The recei...

Page 72: ...any locks on the receiver and the receiver is locked these locks will be kept If the receiver is unlocked your locks will be lost You cannot reset the receiver to default settings to discard a passwo...

Page 73: ...company to use the Caller ID feature on this receiver QUESTIONS Why is my audio in another language You may have selected an alternate language See the instructions on page 61 to change your preferre...

Page 74: ...nd Setup What you ll find in this chapter CONNECTING TO A TV CONNECTING TO YOUR DISH ANTENNA CONNECTING THE PHONE LINE CONNECTING A VCR QAM INSTALLATIONS QAM INSTALLATIONS USING TROUBLESHOOTING TOOLS...

Page 75: ...nnect the receiver to the TV using one of the following RCA audio video yellow cable connections S video and RCA audio red and white cables A digital connection using DVI See DISH DVI Connections on p...

Page 76: ...to display digital audio video 4 If you do not see a picture see No Picture on the TV on page 70 Note In most cases connecting the digital audio video cable will provide plug and play control of the...

Page 77: ...audio connections if you don t hear any sound No Picture on the TV This section will help you see a picture on the TV in the event that you could not do so in the previous sections 1 Connect RCA type...

Page 78: ...the top and bottom and the picture may appear tall and skinny 4 Press Save 5 If required set up the TV to display in the format you desire Some TVs will automatically adjust to the resolution setting...

Page 79: ...e of output and program type The selected display format will be shown in the view banner when you change to a new channel Screen Positioning If you need to adjust the position of the video on the dis...

Page 80: ...rated up to at least 2150 MHz These other cables may cause signal loss Do not use existing cables such as RG 59 Use waterproof F connectors outdoors 3 Peel off the blue sticker and affix it to the cab...

Page 81: ...products Note If you have a Digital Subscriber Line DSL you may have to install a DSL filter between the receiver s back panel Phone Jack and the telephone wall jack to successfully connect with DISH...

Page 82: ...l installations all you need to do is set the telephone system type The default setting of No Prefix will allow correct dialing 4 If you selected No Prefix select Save 5 If you selected Prefix Code th...

Page 83: ...r s front panel IR BLASTER sends a signal to control the VCR This signal can bounce off walls and other objects on its way from the receiver However shelves or smoked glass between the receiver and VC...

Page 84: ...SHOOTING TOOLS Your receiver has diagnostic tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment Even though these tools are...

Page 85: ...nection Dial Out If No Dial Out Pending is displayed the receiver does not need to have its smart card records updated Counters Shows you a list of diagnostic counters Use PAGE UP and PAGE DOWN to scr...

Page 86: ...Connections and Setup 79 Notes Notes Chapter 11 381 fm Page 79 Thursday May 21 2009 6 19 PM...

Page 87: ...Chapter 11 80 Notes Chapter 11 381 fm Page 80 Thursday May 21 2009 6 19 PM...

Page 88: ...81 Troubleshooting and Device Codes TROUBLESHOOTING TABLES REMOTE CONTROL DEVICE CODES Reference 381 fm Page 81 Thursday May 21 2009 6 24 PM...

Page 89: ...See Resetting Your Receiver on page 77 4 Make sure your TV is tuned to the correct channel or input Use RECOVER as described on page 55 5 Make sure your remote control has fresh batteries If you see...

Page 90: ...o the Check Switch test described on page 78 005 The receiver may not yet have been electronically linked with the system via the satellite signal The satellite dish may have moved so that it is no lo...

Page 91: ...te dish If you have not authorized the receiver call the Customer Service Center at 1 800 333 DISH 3474 for help 026 The receiver may have temporarily lost the satellite signal Wait a few minutes to s...

Page 92: ...ipped from the factory If you want to reset the receiver to its factory default settings select the Yes option If not select the No option Changing Channels What Is Happening Possible Reason What to D...

Page 93: ...er front panel Power light does not light up Other lights are too bright Try other remote control buttons to see if the receiver is responding Remote control is not operating properly or the batteries...

Page 94: ...e button You can choose another custom Favorites List the All Chan list which includes all the channels or the All Sub list which includes all subscribed channels You may have set up the Program Guide...

Page 95: ...eck whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish screen as described o...

Page 96: ...correct TV input to use for the signal output from the receiver Caller ID What Is Happening Possible Reason What to Do Caller ID is not working You do not have Caller ID service from your local phone...

Page 97: ...el at the same time A Daily event timer does the same Monday through Sunday A Weekly event timer operates once a week on the same channel at the same time You stop the operation of an event timer for...

Page 98: ...the language that you prefer Telephone for Voice Data FAX What Is Happening Possible Reason What to Do While you are making a telephone call you hear clicks The receiver may have tried to call the Cus...

Page 99: ...View program must enter the password You find that you are not able to order a Pay Per View program The receiver may not be connected to an active telephone line You must connect the receiver to an a...

Page 100: ...652 654 664 Kenwood 506 573 652 654 656 659 660 664 679 681 Kloss Novabeam 657 663 698 723 724 Konka 753 KTV 526 539 541 573 657 658 661 662 664 665 670 696 Lloyds 627 679 Loewe 566 Logik 675 Luxman 5...

Page 101: ...Denon 686 Dimensia 607 Dumont 549 Electrohome 512 676 687 Emerson 505 506 508 509 511 512 534 559 568 588 590 618 676 678 684 687 Finlandia 549 Finlux 549 556 588 Fisher 548 549 581 584 588 608 610 6...

Page 102: ...program in VCR mode however if programming in AUX mode press 1 before entering the VCR code Aiwa 634 694 751 Alpine 653 Apex 654 655 743 744 757 Bose 758 Broksonic 656 752 Clarion 696 Classic 695 Dae...

Page 103: ...Reference 96 Remote Control Device Codes Notes Reference 381 fm Page 96 Thursday May 21 2009 6 24 PM...

Page 104: ...LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT STAYING LEGAL FCC COMPLIANCE Appendix 381 fm Page 117 Thursday May 21 2009 6 27 PM 97...

Page 105: ...eiver manufacturer negligence commercial or insti tutional use or improper or neglected maintenance This warranty does not cover equipment sold AS IS or WITH ALL FAULTS shipping and handling removal o...

Page 106: ...pment is covered under this warranty it will be replaced and shipped back to you at no additional cost additional charges may apply outside of the continental US If your equipment is out of warranty a...

Page 107: ...rivate Home Viewing Only DISH Network provides Services to you solely for your private home viewing use and enjoyment You agree that no Services provided to you will be viewed in areas open to the pub...

Page 108: ...al to a minimum of two month s service charges and all outstanding balances accrued through the date of such disconnection before we reconnect your Services Unless required by applicable law deposits...

Page 109: ...ded to you may also be equipped with a conditional access card Smart Card inserted into a slot in such receiver Not all receivers with a Smart Card slot require Smart Cards for proper authorization Sm...

Page 110: ...y DISH Network shall be deemed fixtures or part of your realty Our ownership of such Equipment may be displayed by notice contained on it You shall have no right to pledge sell mortgage otherwise encu...

Page 111: ...l address and is not sufficient to meet this requirement You agree to give us prompt notice of your change of name mailing address physical address where your Equipment is located and telephone number...

Page 112: ...er agreement s if any applicable to the promotion s pursuant to which you are receiving Services and or Equipment and except as provided to the contrary herein all such written agreements shall remain...

Page 113: ...llowing two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment...

Page 114: ...Device Codes Scan 51 Diagnostics 78 Discrete Power On and Off 58 Dish Antenna 73 DISH DVI Connection 69 DISH Network Account 3 DishHOME 5 38 Display Setting Up Format of 71 Dolby Surround Sound 62 DV...

Page 115: ...ositioning 72 Search for a Program 20 Second Satellite Receiver 55 Selecting Menu Options 13 Setting Up a Manual Timer 43 Setting Up an Automatic Timer 42 Setting Up Caller ID 60 Setting Up the Displa...

Page 116: ...nformation menu see Ordering Your Program Packages Remote Control Settings TV Input Channel Settings Purchase Location Name Purchase Location Telephone Number Receiver Serial Number Receiver Condition...

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