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Chapter 11
78
Using Troubleshooting Tools
Diagnostics
The Customer Service Representative may ask you to open the Diagnostics screen. Remember to
have an active phone line connected to your receiver.
1
Press MENU, select System Setup, and then select Diagnostics. The Diagnostics screen shows
you various tests the Customer Service Representative may ask you to perform on your receiver:
•
Connection - Tests for a valid receiver phone connection.
•
Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its smart
card records updated.
•
Counters - Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN to scroll
through the list of counters displayed.
2
Select Done.
Point Dish and Check Switch
The Point Dish and Check Switch screens are helpful to the Customer Service Representatives.
You may be asked to display these screens when you call DISH Network. Even though there are
items that can be changed, only change them when specifically directed by a Customer Service
Representative.
Chapter 11 381.fm Page 78 Thursday, May 21, 2009 6:19 PM
Summary of Contents for DISH 381
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Page 37: ...Chapter 5 30 Notes Notes Chapter 5 381 fm Page 30 Thursday May 21 2009 6 04 PM...
Page 86: ...Connections and Setup 79 Notes Notes Chapter 11 381 fm Page 79 Thursday May 21 2009 6 19 PM...
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