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Residential Customer Agreement, cont.
Residential Customer Agreement, cont.
Transactional Fees
Type of Fee
Amount
Description of When Fee Applies
Box Return Fee
$12.00
DISH delivers return boxes and labels to return Leased Equipment.
External Hard Drive Activation Fee
$40.00
One-time fee charged in the event that you have a ViP receiver and you
choose to connect an external hard drive to that receiver.
Late Payment Fee
$7.00
You do not pay your bill in full on or before its due date (not applicable if
you are receiving Services pursuant to a Pre-Pay Promotion).
No Qualifying Card Fee
$99.00
You are eligible for and accept a promotion but do not provide DISH
with a valid credit card or debit/check card.
Out of Warranty Receiver
Replacement Fee
$75.00
You need to replace or repair an out-of-warranty receiver.
Overnight Delivery Fee
$20.00
DISH delivers an item to you via overnight delivery (not available in AK,
HI, Puerto Rico or Virgin Islands).
Programming Change Fee
$5.00
You change your programming selection within thirty (30) days
following the same service being added (excluding adult programming).
$20.00
Changes to your programming selection include adult programming.
DISH Protect Plan Change Fee
$30.00
You cancel the DISH Protect Plan within one-hundred-eighty (180)
days following the commencement of your participation in the DISH
Protect Plan.
Returned Payment Fee
$10.00
You make an EFT or check payment to DISH and it is subsequently
returned.
Service Call Fee
$95.00
We send a certified technician to you. (Service calls are not available in
all areas; geographic restrictions apply.)
Shipping and Handling Fee
$15.00
DISH delivers hardware to you via regular delivery. (A $20.00 Extended
Delivery Fee also applies to AK, HI, Puerto Rico or Virgin Islands.)
Smart Card Replacement Fee
$50.00
We replace your Smart Card because it was lost, damaged, stolen,
tampered with or modified.
Version: March 2017
EXHIBIT 1 – FEES
In addition to any amounts due for your Services and any other amounts due under this
Agreement or your applicable Promotion Agreement(s), you agree to pay the prices, fees
and charges listed in the table below (“Fees”) if and when applicable. DISH may change
these Fees, increase or decrease these Fees or impose additional Fees without notice at
any time and from time to time. Discounts on certain Fees may be available from time to
time in the event that you subscribe to certain programming packages and/or use certain
Equipment. Additional Fees may apply for non-standard installations or in the event that
you upgrade your Equipment after installation. You may call 800-333-3474 to request an
itemization of any cost that you will incur in order to purchase and/or lease Equipment or
receive Services.
Monthly Fees
Type of Fee
Amount
Description of When Fee Applies
Additional Receiver Fee
: In
determining the Additional
Receiver Fee amount
(charged in the event that you
have more than
one (1) receiver on your
account), the receiver with the
highest associated fee shall
be deemed activated prior
to all other receivers on your
account.)
$7.00
Per additional Solo Non-DVR receiver and Joey
$10.00
Per additional Super Joey
$10.00
Per additional Solo DVR receiver
$15.00
Per additional Hopper, Hopper with Sling and Hopper 3
$14.00
Per additional Duo Non-DVR receiver
$17.00
Per additional Duo DVR and HD Duo DVR SlingLoaded receiver
DISH 500 Upgrade Fee
$5.00
You receive Services in Alaska (AK) or Hawaii (HI).
DISH Pause
$5.00
You participate in DISH Pause.
DVR Service Fee
$15.00
Solo DVR and Duo DVR receiver
$10.00
HD Duo DVR SlingLoaded receiver
$15.00
Hopper, Hopper with Sling, and Hopper 3 (Whole-Home DVR)
DISH Protect Silver
(Single Service)
$8.99
You subscribe to a single qualifying Service and participate in the DISH Protect
Silver plan.
DISH Protect Silver
(Bundled Services)
$10.99
You subscribe to a bundle of qualifying Services and participate in the DISH Protect
Silver plan.
DISH Protect Gold
$12.99
You subscribe to qualifying Services and participate in the DISH Protect Gold plan.
DISH Protect Platinum
$24.99
You subscribe to qualifying Services and participate in the DISH Protect Platinum
plan.
Protection Plan
$8.99
You subscribe to a single qualifying Service and participate in the Protection Plan.
Protection Plan
$10.99
You subscribe to a bundle of qualifying Services and participate in the Protection
Plan.
Service Access Fee
$10.00
You subscribe to Racetrack TV, but do not subscribe to applicable required
minimum programming.
TV2 Receiver Connection Fee
$5.00
You purchase or lease a dual-tuner receiver and it is not connected to a telephone
line and/or a broadband home network.
