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Residential Customer Agreement
To view this Residential Customer Agreement (this “Agreement”) in Spanish, please
visit dish.com/legal or call us at 800-333-DISH (800-333-3474) and we will send you
a copy.
Para ver este acuerdo en español por favor visite dish.com/legal o llame all
888-599-DISH (888-599-3474) y le enviaremos una copia.
1. DISH CUSTOMER SERVICE CONTACT INFORMATION
DISH is delighted to answer any questions that you may have (including questions regarding
billing, installation, equipment and service) and to provide you with technical and other
customer support. You may contact us twenty-four (24) hours a day, any day of the year:
Telephone Number:
800-333-DISH (800-333-3474)
Customer Service E-mail Address:
General Customer Service Mailing Address:
DISH NETWORK L.L.C.
CUSTOMER
SERVICE
CENTER
P.O.
BOX
9033
LITTLETON,
CO
80160-9033
Legal Dispute Resolution Notice Address:
DISH NETWORK L.L.C.
ATTN:
DISPUTE
RESOLUTION
P.O.
BOX
9040
LITTLETON,
CO
80120-9040
Website:
dish.com
Do not contact us at the address to which you mail your payments, as that address is for a
payment processing center operated by a third party. You must send all Dispute Resolution
Notices (as defined in
Section 12(C)) and any notice of election to opt-out of Section 12, to
the Legal Dispute Resolution Notice Address set forth above.
2. SCOPE OF THIS AGREEMENT
For purposes of any agreement(s) applicable to the promotion(s) and plans(s) under which
you are receiving Services (as defined below) and/or Equipment (as defined below) from
DISH (each, a “Promotion Agreement”) and this Agreement: (i) “you” and “your” refer to
you, the DISH subscriber; and (ii) “DISH,” “we,” “us” and “our” refer to DISH Network L.L.C.
(formerly known as EchoStar Satellite L.L.C.) or, where applicable under the particular
circumstances, third-party billing representatives.
THIS AGREEMENT, TOGETHER WITH YOUR APPLICABLE PROMOTION
AGREEMENT(S), SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH
DISH WILL PROVIDE SERVICES AND EQUIPMENT TO YOU. THIS AGREEMENT IS
EFFECTIVE UNTIL WE CHANGE IT. YOU ACKNOWLEDGE AND AGREE THAT WE MAY
CHANGE ALL OR ANY PORTION OF THIS AGREEMENT AT ANY TIME AND FROM TIME
TO TIME UPON NOTICE TO YOU (INCLUDING, WITHOUT LIMITATION, BY PUBLISHING
A CHANGED AGREEMENT TO DISH.COM/LEGAL OR OTHER WEBSITE) AND, FOR
THE AVOIDANCE OF DOUBT, SUCH CHANGED AGREEMENT WILL BE EFFECTIVE
IMMEDIATELY UPON NOTICE TO YOU.
3. YOUR ACCEPTANCE OF THIS AGREEMENT
IN THE EVENT THAT YOU ARE A NEW DISH CUSTOMER, THEN YOUR ACTIVATION OF
A DISH ACCOUNT OR RECEIPT OF SERVICES OR EQUIPMENT SHALL CONSTITUTE
YOUR ACCEPTANCE OF THIS AGREEMENT.
IN THE EVENT THAT YOU ARE AN EXISTING DISH CUSTOMER, THEN YOUR
CONTINUED RECEIPT OF SERVICES OR EQUIPMENT FOLLOWING NOTICE TO YOU
OF A CHANGE TO THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF
SUCH CHANGED AGREEMENT. EXCEPT AS OTHERWISE SET FORTH IN SECTION
4(H) AND SECTION 12, IN THE EVENT THAT YOU ARE AN EXISTING DISH CUSTOMER
AND DO NOT WISH TO ACCEPT ANY CHANGED AGREEMENT, THEN YOU MUST
IMMEDIATELY SEND A NOTICE TO US AT THE LEGAL DISPUTE RESOLUTION
ADDRESS AND WE WILL, AT OUR OPTION, EITHER DISCONNECT YOUR SERVICES
OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE
PREVIOUS VERSION OF THIS AGREEMENT.
SUBJECT TO CERTAIN EXCEPTIONS SET FORTH IN THIS AGREEMENT, THIS
AGREEMENT REQUIRES THE USE OF MANDATORY AND BINDING ARBITRATION
ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES (AS THAT TERM IS DEFINED IN
SECTION 12(B)), RATHER THAN, AMONG OTHER THINGS, JURY TRIALS OR CLASS
ACTIONS (SEE SECTION 12).
4. SERVICES
A.
Services Defined
. “Services” means any and all video, audio, data, Internet, interactive
and other programming services and all other services that are available now or in the future
from DISH (whether subscription, pay-per-view or otherwise).
B. Minimum Programming Levels
. In the event that your applicable Promotion
Agreement(s) requires specific minimum programming, then you must subscribe to
such programming. Otherwise, you must subscribe to one (1) or more of the following
programming packages: (i)
Welcome Pack
,
DishLATINO Básico
,
DISH America
or another
programming package approved by DISH; or (ii) an international package approved by
DISH plus one of the following:
International Basic Package
or
Chinese Basic Package
.
We may change such minimum programming requirements without notice at any time and
from time to time. In the event that you subscribe to
Racetrack TV
but do not subscribe
to applicable minimum programming, then a Service Access Fee (as set forth in Exhibit 1
attached hereto and incorporated herein by reference) will apply.
Residential Customer Agreement, cont.
