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5. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES

A. Payments

. You agree to pay all prices, fees and/or charges billed for Services, as well 

as all taxes that are now or in the future assessed in connection with any Services that you 

receive from us. You acknowledge and agree that such prices, fees and/or charges may 

include, without limitation, reimbursement charges for certain taxes and/or governmental 

fees imposed on DISH and/or one or more of its affiliates. Unless you prepay for all Services 

as a Pre-Pay Promotion customer, we will bill you monthly in advance for most Services 

and in arrears for other Services (including, without limitation, pay-per-view ordered by 

you or anyone who uses your Equipment). In the event that you are a Pre-Pay Promotion 

customer, then you will be billed on a monthly basis and you must make all payments on 

or before the due date on your bill in order to continue receiving Services; you must also 

pre-pay for all other Services (including, without limitation, pay-per-view ordered by you or 

anyone who uses your Equipment). For the avoidance of doubt, you are responsible for and 

agree to pay for all prices, fees and charges for pay-per-view Services ordered by anyone 

who uses your Equipment, even if you did not authorize such persons to order such  

pay-per-view Services using your Equipment.

B. Billing Policies

. Your bills will show the total amount due, the payment due date, 

payments, credits, refunds, purchases, prices, fees and charges to your account. You may 

submit your payment by mail, on our website, through our automatic payment program, 

by calling a DISH customer service representative or by any other means that we may 

designate from time to time. Partial payments will be applied first to the oldest outstanding 

bill. You must make your payment regardless of whether you receive a bill. We do not 

assume the risk of undelivered mail. In the event that you send checks or money orders 

marked with a designation such as “

payment in full

,” then we may accept them without 

waiving any of our rights (including, without limitation, our right to collect any other amounts 

owed by you), notwithstanding your characterization of such payment. DISH does not 

extend credit to customers, and the Late Payment Fee (as set forth in Exhibit 1) is not 

interest, a credit service charge or a finance charge. Certain prices, fees and/or charges 

may apply in certain circumstances to your payment for Services and/or Equipment 

(including, without limitation, those set forth in Exhibit 1).

C. eAutoPay

. In the event that you accept a promotion that requires you to sign up for 

and maintain paperless billing and automatic payment (known, as of March 1, 2016, as 

eAutoPay, and any other name by which the same or similar promotions may be known in 

the future), and you fail to maintain paperless billing and automatic payment, then you may 

lose the promotional benefits related to such promotion.

Residential Customer Agreement, cont.

D. Alterations to Payment Terms

. In the event that your account is past due on more 

than one (1) occasion, then we may at any time require that you pay for all Services and 

Equipment before you receive them and you will be deemed to be receiving your Service 

under a Pre-Pay Promotion, at which point, all terms and conditions of such Pre-Pay 

Promotion will apply to you. 

E. Restarting Your Services

. In the event that you do not pay your bill in full by its due 

date, or you at any time otherwise fail, neglect or refuse to make timely payment for your 

Services or any other payments under this Agreement or your applicable Promotion 

Agreement(s) as and when due, then we may disconnect your Services without notice at 

any time, and in such event we will be wholly relieved from any and all of our duties and 

obligations under this Agreement and your applicable Promotion Agreement(s). In the event 

that your Services are disconnected for non-payment or any other reason, then before we 

reconnect your Services, DISH may require that you pay, and you agree to pay: 

(i) all past-due prices, fees and charges; (ii) all outstanding prices, fees and charges 

accrued through the date of such disconnection; and (iii) a deposit equal to a minimum of 

one month of prices, fees and charges for the Services and other services that you received 

prior to disconnection. In the event that your Services are disconnected for non-payment 

or any other reason, then, even if you pay to restart your Service, you will no longer be 

eligible to receive any credits, refunds, price reductions or any other form of compensation, 

including, without limitation, any remaining credits, refunds, price reductions or any other 

form of compensation that you would have been eligible to receive had your Services not 

been disconnected. Unless required by applicable law, deposits will not be segregated from 

other funds and will not earn or accrue interest. Promotional pricing is valid only at the time 

of installation.

F. Billing Errors

. You must pay all prices, fees and charges set forth in any bill by the due 

date of such bill, or among other things, you will be subject to a Late Payment Fee  

(as set forth in Exhibit 1). All payments for Services must be made directly to us, unless we 

authorize otherwise. DISH shall have no obligation to provide Services for which payment is 

made to a third party, unless we agree otherwise.

G. Billing Representative Payment Terms

. In the event that we authorize a  

third-party billing representative (including, without limitation, a telephone company) to bill 

you for Services and/or Equipment, then different or additional payment and billing terms, 

conditions, options, prices, fees and charges may apply. 

H. Early Termination Fees

. Depending on your applicable Promotion Agreement(s), you 

may incur prices, fees and/or charges in the event that your Services are canceled or 

disconnected before the expiration of a term commitment or downgrading your programming 

below any applicable minimum programming requirement during a term commitment (each, 

an “Early Termination Fee”). Please reference your applicable Promotion Agreement(s) for 

details regarding any Early Termination Fee that may apply.

Residential Customer Agreement, cont.

Summary of Contents for 4K Joey

Page 1: ...RECEIVER SET UP GUIDE RECEIVER SET UP GUIDE...

Page 2: ...ced until Step 2 a Attach the blue label to the cable connected to the Home Video Network port b You will either use an HDMI cable or RCA cables as your audio and video connection Attach the black lab...

Page 3: ...cables from the receiver being replaced Only disconnect the cables at the end connected to the receiver Do not disconnect the cables from the wall or TV b Disconnect the power cord from your receiver...

Page 4: ...CablestoYour4KJoey a Connect the Home Video Network cable to the Home Video Network port on your 4K Joey b Connect the HDMI cable or the Audio Video RCA cables from the TV to the corresponding ports o...

Page 5: ...3 ConnectingtheCablestoYour4KJoey Cont d c Connect the power cord that came with your 4K Joey to the Power port on your 4K Joey POWER CORD POWER CORD...

Page 6: ...ug the power cord from your 4K Joey into a wall outlet c Your screen should now display the System Setup screen If you do not see this screen confirm that you are on the correct input for watching DIS...

Page 7: ...ng the 4K Joey software a Wait while the System Setup wizard downloads your 4K Joey software This process will take approximately 20 minutes b When the download is complete your 4K Joey will reboot au...

Page 8: ...Press the SAT button on your remote control to pair it to your 4K Joey b Once your remote control is paired use your remote control to highlight Next and then press the SELECT button on your remote c...

Page 9: ...ss SELECT on your remote control c Using your remote control highlight Keep and then press SELECT on your remote control to keep your TV display configuration a Using your remote control scroll to the...

Page 10: ...en press the SELECT button on your remote control The TV Pairing wizard will now walk you through step by step instructions to configure your TV to work with your DISH remote control d Using your remo...

Page 11: ...r 4K Joey tests the internet connection This process will take 1 3 minutes to complete When complete the System Setup wizard will automatically proceed to the next step b Using your remote control hig...

Page 12: ...SELECT button b Wait while your 4K Joey links to your Hopper If your 4K Joey cannot link to your Hopper check both receivers cable connections Then using your remote control highlight Retry and then p...

Page 13: ...b Once your 4K Joey is activated the System Setup wizard will authorize your 4K Joey This process will take 10 15 minutes to complete Once complete the System Setup wizard will automatically proceed...

Page 14: ...1 Remove Shipping Label Here 2 Turn Label Over 3 Peel and Apply Return Label to Box RET U R N S LIFT H E R E SHIP TO DISH NETWORK 800 894 9131 525 DUNNETT COURT SPARTANBURG SC 29303 BILLING P P CUE 9...

Page 15: ...03 1 LBS 1 OF 1 UPS 2ND DAY AIR TRACKING 1Z A1Z 8463124 44 SC 293 9 05 RS 2 DESC RETURN BILLING P P RETURN SERVICE REF1 XXXXXXXX REF2 XXXXXX DOC XXXXXXX ORD XXXXXXXX SN RREJXXXXXXXXX PN XXXXXX RA XXXX...

Page 16: ...Call our 24 7 Toll Free customer service 1 800 333 DISH 3474 Vist us at Select Chat Now for assistance www dish com chat DN007048...

Page 17: ...IMPORTANT PRODUCT INFORMATION...

Page 18: ...of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons The exclamation point within an equilateral trian...

Page 19: ...t 18 No objects including flame sources such as lit candles should be placed on the apparatus 19 The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids such as...

Page 20: ...nst defects in materials or workmanship as follows Labor For a period of one 1 year from the original date of purchase if DISH determines that the equipment is defective subject to the limitations of...

Page 21: ...pment To avoid confusion and misunderstandings shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense DISH Exchange Programs DISH offers two o...

Page 22: ...TION BY PUBLISHING A CHANGED AGREEMENT TO DISH COM LEGAL OR OTHER WEBSITE AND FOR THE AVOIDANCE OF DOUBT SUCH CHANGED AGREEMENT WILL BE EFFECTIVE IMMEDIATELY UPON NOTICE TO YOU 3 YOUR ACCEPTANCE OF TH...

Page 23: ...to time G Private Non Commercial Viewing Only We provide Services to you solely for i private non commercial viewing use and enjoyment by you members of your household and your guests and ii any other...

Page 24: ...In the event that your account is past due on more than one 1 occasion then we may at any time require that you pay for all Services and Equipment before you receive them and you will be deemed to be...

Page 25: ...ices prior to the expiration of such promotion then you will not be entitled to any Residential Customer Agreement cont credits refunds price reductions or any other form of compensation for the unuse...

Page 26: ...y receiver or Smart Card Such actions are strictly prohibited and may result in the disconnection of your Services and or legal action Residential Customer Agreement cont H Software License Subject to...

Page 27: ...the Leased Equipment at DISH s then current in home service call rate may not be available in all areas geographic restrictions apply Leased Equipment will not be deemed returned until received by DI...

Page 28: ...ds of up to 110 000 per violation B Infringement Section 605 e 4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to receive encrypted scrambled television programmin...

Page 29: ...e within sixty 60 calendar days after the Dispute Resolution Notice is received then you or DISH may commence an individual action either through binding arbitration or in small claims court in accord...

Page 30: ...tronic bill social media message or attachment then it will be considered given at the time we first send an electronic communication containing such notice or notifying you of the availability of suc...

Page 31: ...ed by applicable law including without limitation an automated dialing or prerecorded messaging system at the telephone number s that you provide Residential Customer Agreement cont Residential Custom...

Page 32: ...ts in another instance J Severability Except as otherwise set forth in Section 12 G each provision of this Agreement is separable and divisible from every other provision and the enforceability of any...

Page 33: ...se these Fees or impose additional Fees without notice at any time and from time to time Discounts on certain Fees may be available from time to time in the event that you subscribe to certain program...

Page 34: ...r satellite facilities to collect personally identifiable information about you to obtain information necessary to provide our satellite television service or other services to our subscribers and to...

Page 35: ...ch time you visit any of our websites or apps Most browsers are initially set up to accept cookies but you can set up your browser to alert you every time a cookie is offered letting you DISH Privacy...

Page 36: ...or conduct a legitimate business activity related to our satellite television service or other services provided to you required by law or legal process as described below or of the names and addresse...

Page 37: ...ervice and policies in court or elsewhere DISH Privacy Notice cont V How to Limit DISH s Use and Disclosure of Your Personally Identifiable Information You may at any time request us to prohibit or li...

Page 38: ...l Communications Commission FCC regulations as of the publication date of this document Contact the FCC see the following or your library for the complete text of the regulations This device complies...

Page 39: ...nts adopted by the ACTA On the back panel of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided...

Page 40: ...H Recycling Copyright Notice 2017 DISH Network L L C Englewood Colorado 80112 All rights reserved The information in this document may change without notice We may issue revisions to tell you about su...

Page 41: ...If you need help go to mydish com chat or call the Customer Service Center at 1 800 333 DISH 3474...

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