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Troubleshooting Tables
Page 83
Using Locks
Changing Channels
Using Favorite Lists
What Is
Happening
Possible Reason
What to Do
You set a lock (
for
example
, a lock on
programs by ratings), but
the lock does not take
effect.
You may not have locked the
receiver.
You
must
lock the receiver to apply any lock that you have set.
You forgot the password,
so that you are unable to
unlock the receiver.
You may not have written down the
password, to keep it in a safe place.
Call the Customer Service Center. You
must
provide the following
information: (1) your name; (2) your address; (3) your telephone
number; (4) and the receiver information.
The CSC will send an Unlock code, targeting your receiver.
What Is
Happening
Possible Reason
What to Do
You enter a desired
channel number. The
channel changes, but the
new channel is not exactly
the channel you entered.
You are scanning up or
down through the
channels, and the receiver
is skipping channels that
you know you have
bought.
You may have made a mistake
entering the channel number, or the
channel number you entered may be
invalid.
If so, the channel displayed is the
closest possible to the channel you
entered.
If you entered the number for a
channel that you have not bought,
the receiver will change to the
channel and allow you to buy the
channel or display a message.
If a Favorite List other than
All
Chan
is applied, the receiver will
skip channels that are not on the
applied list.
If you have set up the
Program
Guide
to hide adult channels and
the receiver is locked, the receiver
will skip such channels.
Carefully retry entering the channel number you want.
Press the remote control
Recall
button to return to the previous
channel number. Select
All Chan
as the active Favorite List.
Unlock the receiver so that it does not skip adult channels.
If you want to buy a channel, call the Customer Service Center.
What Is
Happening
Possible Reason
What to Do
You press the remote
Guide
button while the
Program Guide
is
displayed. You find that
you can apply
only
the
All
Chan
list or the
All Sub
list.
If you have not added channels to
any custom Favorite List, you will
be able to apply
only
the
All Chan
list or the
All Sub
list.
You
must
add channels to a custom Favorite List
before
you can
apply it.
You try to change the
All Chan
list or the
All
Sub
list. The receiver
displays an
ERROR
message.
The receiver will
not
allow you to
change the
All Chan
list or the
All
Sub
list.
Choose another list to change.
Note:
You
can
change the
All Sub
list by changing what channels
you buy.
Summary of Contents for 138410
Page 107: ...Appendix Page 118 Notes...