47
I
F
Y
OU
N
EED
H
ELP
1. Please review these
Instructions
.
2. Please see
Troubleshoot the Kit
on page 42.
3. Call the Customer Service Center at 1-800-333-DISH (3474).
Please have the date of purchase and your customer account
number ready.
4. A representative will help you.
5. If the rep finds that you should return the Kit, you’ll get a
telephone number to call for a Return Authorization (RA) number.
Before you ship
any equipment to us, you
must
get an RA number.
6. You
must
package returned equipment properly. Follow the
instructions that the rep gives you.
7. Write the RA number in large, clearly visible characters on the
outside
of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we’ll return shipments
without an RA number clearly visible on the outside
of the box to you at your cost.
8. What we’ll do:
•
Check the Kit, including whether it is covered under
this warranty.
•
Replace any Kit that we find is defective with a new or
refurbished Kit, if the defective Kit is covered under this
warranty. We’ll ship the replacement Kit at our cost.
•
If a defective Kit is not covered under this warranty,
we’ll tell you. We may assess you a flat rate charge
for a replacement Kit, including shipping and insurance.
Pyramid.book Page 47 Wednesday, February 16, 2005 4:00 PM
