Discovery Telecom DTT PRI GSM CDMA Ingate User Manual Download

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Chapter 11.2: The Management Application Debug Window

To open the Debug screen, press

. The Debug window opens.

⇒

Use this only when in contact with a support technician.

Summary of Contents for DTT PRI GSM CDMA Ingate

Page 1: ...1 54 PRI Gateway ISDN PRI to Cellular Gateway Version 3 361 User Manual Connecting Office Phones to Cell Phones While Greatly Reducing Costs DTT PRI GSM Ingate DTT PRI GSM CDMA Ingate ...

Page 2: ...y General Manual Notes Without a notice and without obligation the contents of this manual may be revised to inco rporate changes and improvements Every effort has been made to ensure that the information is complete and for errors or commissions The screen snapshots in this manual may have older version labels than your delivered package version accurate at the time of publication Nevertheless Di...

Page 3: ...ll ISDN Cellular Gateway product you have purchased is under warranty for 1 year from the date of purchase by the original purchaser In case of defects of warranty applies to hardware software but does not include SIM Cards This warranty will not be honored if the device has been mishandled in any way We hope you enjoy our product and we will be happy to receive any comments you may have This will...

Page 4: ... Settings for Each Port 25 Chapter 5 2 Define Work Mode for Port 27 Chapter 5 3 Configuration SIM Card Settings 29 Chapter 5 3 1 Define SIM Specifications 29 Chapter 5 3 2 Define Type of Channel and Operator Lock 30 Chapter 5 3 3 Set Time Table for SIM 31 Chapter 6 Configuration ISDN Connection Settings 32 Chapter 6 1 Overview of the ISDN Card 32 Chapter 6 2 Configuration B Channels Ports and Pref...

Page 5: ...er to Check your Package Items chapter for checking that all items specified are in your package Mandatory Install the Management Application Install the MS Windows Management Application with the provided CD on the PC Laptop allocated for the system management Refer to Chapter 2 Installing the Manager Application for further explanations Mandatory Connections o Install Power Cable o Install Groun...

Page 6: ...n to manage your PRI cellular Gateway system via IP is highly recommended as you can have the management done remotely from the system via internet connection Refer to Chapter 3 Basic Configurations with the Management A pplication and Chapter 3 1 Management via RS 232 Serial connection Optional Optional Setting the TCP IP connections If you wish to operate the Management Application for system ma...

Page 7: ...onitored system Refer to Chapter 7 Monitoring Calls for further explanations Optional Task Making usage reports The PRI Management MS Windows Application enables you to generate call reports and export the report files for additional analysis It is recommended that the Management Application PC will be connected via IP in order to enable flexible and continues connection with the monitored system ...

Page 8: ...etting up the system or you completed the setups according to this manual and you still have operational problems refer to the proper chapter of known issues and troubleshooting Refer to Chapter 11 Troubleshooting and Known Issues ...

Page 9: ...sub menu PRI ISDN Gateway note CDMA capabilities not supported in your package Please give us feedback to improve your PRI Multi Cell Gateway product Please let us know your feedback and enhancement ideas to improve the product to your best value Email www discoverytele com info discoverytele com ...

Page 10: ...handset For testing voice calls from different ports RJ 45 RS 232 serial connection cable we ll be referred as Comport cable in this manual 4 additional cables o RJ 45 ISDN E1 cross connect cable For direct ISDN E1 connection without intermediate PBX o RJ 45 ISDN E1 regular connection cable For ISDN E1 connection to a PBX o RJ 45 Ethernet cross connect cable For direct IP connection to a PC first ...

Page 11: ...ication The application is used for configuration monitoring and usage reports generation via RS 232 Comport or IP connection The Management Application provided is mandatory for configuring the Multi Cell PRI Gateway operation and optional for monitoring and reports However it is highly recommended to leave the Management Application always on via an Internet connection in order to allow monitori...

Page 12: ...nitoring Call operations can be monitored from the Management Application Therefore you may wish to leave a computer permanently connected to the Multi Cell PRI system at all times Reports and statistics Call reports calls history antenna reception status logs and more can be generated for analysis in standard MS Windows data processing tools such as MS ACCESS and MS EXCEL ...

Page 13: ...able ground socket or connection available ISDN cable The regular ISDN cable is used to connect the system to the PBX serving the office landline phones For the regular ISDN cable connect the ISDN line from the telephone switching unit in your office to the Multi Cell unit Connect the ISDN line to the socket labeled ISDN in the Multi Cell unit as shown below Comport cable This cable is used betwee...

Page 14: ...elines in the following chapters Additional cables are used as follows RJ 45 ISDN E1 Cross cable Used in the same case as the regular ISDN E1 cable depends on the ISDN settings RJ 45 Ethernet cross cable Used for direct IP connection to a PC in order to set the initial IP settings of the Multi Cell Gateway system Comport cable from auxiliary computer An ISDN line RJ 45 Ethernet cable ...

Page 15: ...I Management MS Windows Application provided for MS Windows operating system Install the Multi Cell Management Application into an MS Windows PC 1 Insert the Multi Cell compact disk into the CD drive of the configuration computer 2 In Windows Explorer navigate to the installation CD drive 3 Double click to install the Multi Cell Management Application The Install window will open ...

Page 16: ...16 54 4 Click Next 5 The Setup Type window will open 6 Select Complete and click next The Begin Installation window will open ...

Page 17: ...17 54 7 Click Install The Multi Cell Management Application installs itself Wait until the completion message will appear ...

Page 18: ...nagement Application launch it and define the type of connection between the auxiliary computer and the Multi Cell as described below 1 Launch the PRI Management by pressing on your computer desktop or by pressing The PRI Management window opens Start Programs Discovery Telecom PRI Management ...

Page 19: ...agement via RS 232 Serial Connection Connect the RS 232 cable from an available communication port in the computer to the Com socket in the Multi Cell Gateway This is the default setting If you are using this type of connection select Com Port in the Connection mode In the selection Pull Down menu select the computer Com Port number that you are using for your RS 232 connection with the Multi Cell...

Page 20: ...ngs of the Multi Cell PRI Gateway refer to Chapter 10 TCP IP Setting 1 If you are using Internet connection for management select TCP IP in the Connection mode In the top frame enter the Host address the IP of the Multi Cell that you set Enter 4001 as the IP Port number to be used for the Manager Communication session and the default Password admin The check boxes Work as SERVER and Login to Maste...

Page 21: ... connected to the Multi Cell and you are connected through one of these interfaces to the PC software and you want to switch the connection to the other interface you can press the Switch Connection M ode to and choose the other interface that you like Following that you have to reconnect with the new interface that you chose 5 Press the Passwords icon to change the default password admin You can ...

Page 22: ...54 6 Press the Firmware Update tab Updating the firmware can be done via Com connection or remotely via the net connection For upgrading the Multi Cell with a new firmware please contact Discovery support ...

Page 23: ...ur office may have different call patterns Each port represents one telephone Define settings for group of ports as follows 1 Press on the Manager Menu bar The Groups window will open 2 Press Create Group A new group appears at the bottom of the port list 3 Type a name for the new group and click outside the selected area A Group can be renamed by selecting it and pressing Rename ...

Page 24: ...he Select Group window opens c Select the desired group for the ports you just highlighted 5 When finished defining groups press Save Groups in order to send the group configuration to the Multi Cell unit After defining groups set time table make dial settings and defi ne channel locks as described in the following chapter ...

Page 25: ... dial settings for each port The Port Setting window opens To define port dial settings click a port and proceed as described on the following pages Select the mode in which telephone numbers are dispatched to the cellular network To dispatch phone numbers manually in the Send Complete list select HASH mode In this mode after the user has dialed all digits of a phone number press es to send the ph...

Page 26: ...ispatched The inter digit pause is activated after the minimum number of digits have been dialed In many situations two or three seconds may be appropriate for this parameter Each unit of this parameter is 50 milliseconds For example to set an inter digit pause of 3 seconds enter a value of 60 in this box 60 50 milliseconds 3 000 milliseconds 3 seconds When a port is set to auto dispatch phone num...

Page 27: ...work according to d ays and hours set for the SIMs SIM Swapping When you choose this option the field SIM Swapping 1 255 min will be active and you can type how many minutes you want each SIM to be active before moving to the next SIM in the port Purse With Option 1 2 3 All options works the same in the way that the port starts with the SIM that has the most units after all the units in this SIM e...

Page 28: ...er making port settings make sure the box Advanced is checked and press Write Port Setting to send the settings to the Multi Cell unit When using SIM Switching Purse with option 1 Purse with option 2 or Purse with option 3 you have to set units for each SIM for the first time Press the Monitor icon then press Ports information on the top left side and then press Get Data in order to open the follo...

Page 29: ...ter SIM specifications 1 Enter a pre dialing number for the specific SIM 2 Enter the PIN code of the SIM in the PIN CODE box 3 Select a caller identification option in the Caller ID list To enable the cellular network to set caller ID standards select By network To disable identification of the SIM select CLIR Hide To enable identification of the SIM select CLIR Show ...

Page 30: ...f channel and operator lock click the Network tab Operator ID 1 999999 0 Any Enter the operator ID that you want to lock the SIM to To lock a SIM to the channel with the strongest signal Select Auto BCCH Lock If many SIMs are at this setting the strongest channel may become overloaded To permanently assign the SIM to a channel select BCCH Lock and enter a channel number between 1 251 512 1023 incl...

Page 31: ... the Time Table tab Define days and hours that the SIM will be active Days can be divided in up to four intervals 1 Select an interval 2 Enter the hours of the interval 3 Select days that this interval will be activated Select days of deactivation in the row Don t use timetable ...

Page 32: ...ti Cell Gateway has a master Printed Circuit Board PCB The ISDN card is a small PCB mounted on the master PCB The ISDN card is between ports in the Multi Cell and the switching unit To define ISDN settings press The ISDN window will be open This window defines settings in the E1 line between the switching unit a nd the ISDN card Enter specifications as described on the following page Ensure that s...

Page 33: ...t ching unit to the ISDN card Overlap pulse or In Block packet in conformity with the setting in the switching unit 4 In the Type of Number box select the type of number TON of calls from the ISDN card to the switching unit as defined in the switching unit 5 The protocol of numbers from the ISDN car d to the switching unit is set at Number Plan Identification NPI Set this parameter as defined in t...

Page 34: ...cessing to translate Cellular alert event to ISDN alert event Use Imitation Processing to produce ISDN alert event in the software enter value of time in Timer Alerting box 8 Press Write ISDN Setting button to send the ISDN settings to the Multi Cell unit ...

Page 35: ... to GSM and Access to E1 Chapter 6 2 1 Assigning Ports and Defining Prefixes 1 Press to open the B Channel prefixes window 2 Enable or disable ports in port number column by checking or unchecking the boxes next to the ports 3 When using prefixes enter group number that y ou assign to the port in prefix grp column the entire procedure for using prefixes will be explained on page 38 ...

Page 36: ... enabled B channel The B channels are again not assigned to the ports Random Calls originated on ISDN interface are made through ports randomly meaning each call is directed to a random free and enabled port The B channels are not assigned to the ports Calls terminated on a cellular interface are made trough B channels in a random way meaning each call is directed to a random free and enabled B ch...

Page 37: ...that you are using and next to each prefix in the High Priority column enter the group number that includes the ports which are assigned to this prefix The Low Priority column is optional and used when all ports in the High Priority group are busy ...

Page 38: ... B CH Port icon in allocation mode enable the By Prefixes box 2 Next assign the 32 ports to their groups as explained above in point 6 3 In the field Maximum prefix length 1 10 enter 3 because the prefixes that you check have only 3 digits 092 094 In the field Waiting time f or free port 0 25 sec enter the number of seconds to be waited when High Priority and Low Priority groups are busy with call...

Page 39: ...nnel to deactivate it 2 In the default number column for each B channel enter a number that identifies it to the PBX or the ISDN switching unit 3 In the table Call Clearing Causes there are a variety of disconnection causes The numb er that is assigned and identifies each cause can be changed to a different number for your needs 4 Press Write Data to send the B channel settings to the Multi Cell ...

Page 40: ...d have it call a predefined number this feature is for test purposes To use this feature disable one or two ports in the Ports Prefixes tab and assign RESERVED1 AND RESERVED2 to those ports In the B Ch Numbers tab enter phone number to be dialed in Reserved Port 1 and Reserved Port 2 When a call is made to the SIM in one of the reserved ports the SIM in the Multi Cell calls the phone number that i...

Page 41: ...e it in the Mode menu and enter the numbers to be effected in the Incoming ISDN Call CLIP column In the column Enable Disable 1 0 assign 1 to numbers that are permitted to access the cellular ports and 0 to the numbers that are not allowed to access the cellu lar ports In the Unlisted Numbers menu choose Block or Pass for numbers that are not in the list Press Write Data to send the changes to the...

Page 42: ...n the column Enable Disable 1 0 assign 1 to numbers that are permitted to access PRI Interface and 0 to the numbers that are not allowed to access the PRI Interface In the Unlisted Numbers menu choose Block or Pass for numbers that are not in the list In Dialing Mode menu choose the option Default Dialing The features Dialing Call and CALLBACK on these features Press Write Data to send the changes...

Page 43: ...chapter explains how to monitor calls and review reports To monitor calls press The monitor screen will open Press on the left side to hide or view the B channel status as well as the status of the following connections Comport Network ISDN ...

Page 44: ... Get Cell Information at the Status Button Network Connection Status Time Limit on SIM SIM Connection Status Status Button BCCH Number Cellular Network Reception Quality Legend LAC Location Area Code CI Cell ID MCC Mobile Country Code BSIC Basic Station Identity Code BCCH Broadcast Control Channel RSSI Receiver Signal Strength Surrounding Base Station Base Station ...

Page 45: ...nformation described above Reset Ports X X Reset the ports specified in X Reset Statistics Choose the SIM you want to reset statistics for Read Statistics Choose the SIM you want to read statistics from SIM Statistics Minutes of the conversation Total call minutes accumulated on current SIM Number dialed calls Total number of calls made via the current SIM Number success calls Number of successful...

Page 46: ...ased the time is set in Check every X minutes field It may be done automatically and may be set in the Export every X records field If you choose not to download the CDRs by time you should enter 0 in the Check every X minutes field After changing one of the above fields you have to press the Save Setting button on the upper right side When the CDRs are being downloaded they are actually erased fr...

Page 47: ...47 54 after the CDRs are downloaded choose the format that you want to save the CDRs in the export to box on the lower left side ...

Page 48: ... your LAN via the NETWORK connector in the master board 3 Install the software Network Enabler Administrator which is provided on the installation CD at the directory LAN Tools 4 Launch the software Network Enabler and click the SEARCH icon upper left side to find the Multi Cell s IP 5 The Multi Cell s IP should appear in the next screen ...

Page 49: ...then Press the Ne twork tab The next screen will open 7 Enable the Modify check box above the IP Address and enter the desired IP press the Modify below to change Netmask and other settings after you made changes press the OK button ...

Page 50: ...itself is not malfunctioning If your verifications did not have any results it might be that the cellular module is not compatible with the cellular network around you Make the following handset test which is mainly used to check the operation and compatibility of the Multi Cell system with the local cellular network Use the handset with a RJ 11 connection that is supplied with the unit and plug i...

Page 51: ...e call operates properly between the attached RJ 11 handset and the called cellular mobile phone In case of failure it might be that The cellular network signal is too low The cellular modules are not compatible with the mobile network around you The SIM installed is not compatible with the Multi Cell system Note We are using SIM of 3V only 5V SIMs or other voltage will not work The SIM card used ...

Page 52: ...hapter 11 Troubleshooting and known issues WARNINGS The call is NOT FREE and will be charged from the SIM registered billing account by your cellular supplier You must press Disable Handset button to exit from the test mode and have the Multi Cell back in normal operation mode ...

Page 53: ...button 3 Check the connections with the handset RJ 11 and the HS Slot in the PRI system are properly connected Note that the handset test may be used to check any of the 32 ports in the unit and it bypasses the equipment connected to the Multi Cell 4 After finishing testing in handset mode you must press Disable Handset button in order to exit from the test mode and have the Multi Cell back in nor...

Page 54: ...54 54 Chapter 11 2 The Management Application Debug Window To open the Debug screen press The Debug window opens Use this only when in contact with a support technician ...

Page 55: ...computer and the Multi Cell unit Disconnect from the COM connection and reconnect using TCP IP connection if the problem persists contact our support Q I ve made some calls with the handset the Multi Cell worked perfectly but now as I connect the Multi Cell to my PBX the calls are not going through How can I resolve this A Check that you have disabled the handset test mode after finishing with the...

Page 56: ...ell is set to NT network access mode Q I ve connected the Multi Cell to my VoIP gateway but calls aren t going through the Gateway How can I resolve this A Check the connection between the VoIP and the Multi Cell The VoIP should be set to master synchronization and NT network access and the Multi Cell should be set to slave synchronization and TE network access Note that the ISDN cable connecting ...

Page 57: ... shown Uncheck the Enable Debug checkbox You should get something like the following text message The first circled value is the slave s firmware version the second value is the master s firmware version Q I have disconnected calls from the GSM with cause number 50 what is the reason for that A In the PRI pc software in SIM setting the option CLIR Hide is chosen or the Predial field has the digits...

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