37
6 Correcting malfunctions
G
6
Correcting malfunctions
Before sending the appliance to Royal
£
Appliance Customer Services, use the following table to
check whether you can correct the malfunctions yourself.
7
Cleaning
7.1
Cleaning the housing
Only clean the housing with a slightly damp cloth. Do not use any cleaning agent, scouring agent or
alcohol as these can damage the housing.
7.2
Cleaning the filters
To clean the filters,
Z
Chapter 4, "Filters"
.
WARNING:
Before starting to troubleshoot, switch the appliance off and pull out the mains plug. Never use a
defective appliance.
Malfunction
Possible cause
Solution
Appliance does
not work
Plug is not plugged in or the
appliance is not switched on.
Plug in plug and switch on appliance,
Z
Chapter 3.1, "Vacuuming"
.
Socket does not carry any
current.
Test the brush vacuum cleaner at another
socket which you are sure carries current.
Power cable is damaged.
Have the cable replaced by Royal
£
Appliance Customer Services, address,
Z
Page 39, "Warranty"
.
Appliance does
not suck up any
dirt
Dust container is full or blocked.
Empty/clean dust container.
Filter is dirty.
Clean the corresponding filter,
Z
Chapter 4,
"Filters"
.
Nozzle, telescopic tube or suction
hose are blocked.
Remove the blockage. If necessary, use a
long wooden rod for this (e.g. a broom
handle).
Brushing roller does not turn, V-
belt is defective
Replace the V-belt,
Z
Chapter 5.1, "Changing the V-belt"
.
Appliance makes
a strange noise
Sucked in particles are blocking
the air-way.
Remove the particles. If necessary, use a
long wooden rod for this (e.g. a broom
handle).
WARNING:
Before you clean the appliance, switch off the appliance and remove the mains plug.
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