17
6 Troubleshooting
GB
6
Troubleshooting
6.1
Before you send in the appliance
Before sending the appliance to Royal Appliance Customer Services, use
the following table to check whether you can solve the problem yourself. If
you cannot solve the problem yourself, call the following service telephone
number.
6.2
Spare parts and accessories
Spare parts and accessories are available from
www.dirtdevil.de
or from:
Z
page 58, „International Service“
.
The following accessories and spare parts can be reordered:
6.3
Disposal
When the appliance has reached the end of its usefulness,
especially if dysfunctions recur, disable it by pulling the mains plug
out of the socket and cutting off the power cord.
Dispose of the appliance in compliance with environmental protection laws
of your country. Electrical waste may not be disposed of together with
domestic waste. Consult your local authorities or your dealer for advice on
recycling.
6.4
Warranty
We grant a warranty of 24 months from the date of purchase for the
distributed appliance.
Within this warranty period, we will remove all defects free of charge that
are due to material or manufacturing faults, either by repair work or
replacing the appliance or accessories, at our discretion (damage to
accessory parts does not automatically lead to the entire appliance being
replaced). Damages due to inappropriate use (operation on wrong voltage
or type of current, connecting to unsuitable power supplies, breakage, etc.)
are exempt from warranty, as are normal wear and minor defects that only
negligibly affect the appliance's value or serviceability.
Interventions by unauthorised parties and the use of spare parts not
supplied by Royal Appliance make the warranty null and void. Consumable
parts are not included in the warranty and are therefore at the customer's
expense!
The warranty is only valid if the date of purchase has been acknowledged
by the dealer's stamp and signature on the warranty card or if a copy of the
invoice is included with sent-in appliance. Warranty work does not extend
the warranty period nor does it constitute a claim for a new warranty!
Send us the appliance with the water tank emptied and a short description
of the defect in block capitals. Head your accompanying letter with the
notice "warranty claim". Send it to the following address, including the
warranty card or a copy of the purchase slip:
Z
page 58, „International Service“
.
WARNING:
Danger of injury! Never use a defective appliance or operate an
appliance with a defective power cord.
Problem
Possible cause
Solution
The steam ready
indicator (Fig. 1/3)
does not light up
after switching on
or goes out shortly
after switching on
The overheating protection device has triggered
due to an empty water tank.
Disconnect the power cord and fill the water tank
(
Z
chapter 3.2, „Filling the water tank“
).
Water tank and/or heating elements are calcified.
Decalcify the appliance (
Z
chapter 5.4,
„Decalcifying the appliance“
).
The appliance is
steam ready, but no
steam is produced
when the steam
trigger is pulled
The child safety device/lock (Fig. 1/4) of the steam
switch (Fig. 1/5) is not released.
Release the child safety device/lock of the steam
switch (
Z
chapter 4.1, „Steam cleaning“
).
The steam channels are calcified.
Decalcify the appliance (
Z
chapter 5.4,
„Decalcifying the appliance“
).
Problem
Possible cause
Solution
Tank cap cannot be
opened
after you ha-
ve pulled the plug, di-
scharged the
remaining steam,
and have allowed it
to cool for at least 30
minutes.
The pressure in the water tank is still too high or
the safety valve integrated into the tank cap is
stuck.
Press the steam button again to discharge any
remaining steam. If this is not enough, press the
red pin in the tank cap with a sharp object (e. g.
a pencil) and release the tank cap for opening in
this way.
The floor is spotty after
cleaning
The cleaning-cloth may have been dirty or have
become worn-out due to improper care.
Replace the cloth with a clean or new one
(
Z
chapter 6.2, „Spare parts and accessories“
).
Or you may have been cleaning too long in one
place.
Never work the steam cleaner on one spot for a
too long time.
NOTE:
If you cannot solve the problem following these instructions, contact our
service hotline or the Royal Customer Service
Z
page 58, „International
Service“
.
ATTENTION:
Only use original spare parts from the scope of delivery or those that you
have acquired by reordering.
Item number./figure
Description
M384
Vaporex accessory set
(1 floor cloth [60 % cotton, 40 % polyester]
+ 2 cotton covers [100 % cotton])
0380002
2in1 combi carrier
(1 steam base + 1 removing tool)
0380007
Vaporex brush set
(1 jet nozzle, 1 wire brush,
1 plastic brush)